The food was good, but the bartenders at the pool and in the lobby bar were not attentive. We will not go back to this resort because of the poor service.

It was evident that the staff took great pride in working for Iberostar. The hospitality was 5 star. Seeing the workers around the property ensuring that it was maintained well, was a plus. Some of the minus's - the lock on the sliding doors in our room wasn't secure (front desk made aware) and hot water for showers was non existent. Would have settled for lukewarm water, it never happened.

The staff is friendly and supportive. The cleanliness standards are subpar, especially in the bar areas!

Cons: Rooms (old and not very clean), Lunch buffet at the beach (had limited seating and we were turned away), beach facilities (could be cleaned more often), guest (this is a strange one, but we did not feel as welcome- like we didn’t belong there, and they fought us for a beach lounge even though there was no one sitting on it or near it, and no personal items suggesting it was taken- never experienced this anywhere else). Pros: Staff ( incredibly friendly!), beach (beautiful, clean, and calm), the common spaces (beautiful and spacious), the resort at night (romantic), the staff and kid’s entertainment was nice and the staff were wonderful with kids. Tips: eat at the restaurants (better food than buffet), drinks are the reception bar were great, to secure a beach lounger, get there early, the rooms near the main buffet area seems to have a nicer and quieter atmosphere/ view than rooms near the beach/pool.

Excellent experience

The beach

This is a beautiful hotel that lacks customer service skills and more. The check in and check out is horrible. The check in process is slow and they allowed people to skip the line,. Even though there were only a few vacationers in front of us, we waited it 30 minutes to checked in. The lobby has about 20 ceiling fans that weren't working, so we were sweating the entire time. The food isnt great, and it takes forever to get service. The shows are terrible. Finally, I won't stay in this hotel or any Iberostar.

Staff is incredible and the entertainment team was a blast! Tons of activities to do during the day and shows at night. Did water aerobics in ocean, dance lessons by pool too. The beautiful grounds were so nice to walk around and fun to see the peacock, ducks, and fish too. Would definitely return!