Carpeted room and its smelled awful

The location is excellent. Our 1 bedroom suite was spacious enough but had dated bergundy carpet and dilapidated fixtures. The carpet smelled and we had to open the sliders to air it out. The kids enjoyed the pool. The breakfast is incredible, with many choices. If the room was updated this would be 5 stars.

This is a lovely hotel, very close to the Marina and 10min walk to the beach and multiple restaurants. The sunbeds go very quickly but there is lots of grass area to relax on with towels provided by the hotel. The rooms were spacious and cleaned everyday. I recommend asking for floor 6 when booking so you don’t get disturbed by noise from the floor above.

The room accommodations , were not good. The room washroom was old, they have a kids slide, that was very dangerous. Many people complained as there kids got injured. As one parent complained there daughter was injured, I also complained . It is only a matter of time before there is law suite against this resort because of kids getting injured.

Overall, this was a pleasant experience and nice atmosphere by the water and rock/sand inlet. The big slide in the kiddie pool is extremely dangerous and should probably be shut down. My son’s and other kids went airborne and slammed into the bottom of the slide. Elevators are small and back up. The restaurant on the first floor had a nice buffet with good food and drinks.

We really enjoyed our stay at Vila Gale. Was family friendly and the pool was a nice amenity after a hot day of touring. We had plenty of room for our family and the sea view and balcony were ideal. Walkable to shops and restaurants especially at the marina.

We had an absolutely lovely time, the hotel is situated perfectly near the ocean (our room had an incredible ocean view), walking distance from the marina, the city center (with plenty of restaurants, pharmacies, shops and bars) and tourist attractions nearby. The staff were so friendly, welcoming and generous- especially with my children. The kid's entertainers were amazing and my daughter straight away joined in on the fun. The swimming pools were clean and a perfect temperature. Importantly for me, the hotel capacity was perfect for that "not too jam packed" feel. There was plenty of room for all, we always found a spot by the pool for instance. The breakfast buffet was also very nice, my one request would be to please offer oat milk in future - I'm lactose intolerant and can't stand soy milk but it was the only alternative to cow's milk. Otherwise an excellent stay and we cant wait to return.

Hotel was good and the staff really friendly. The only thing that disappointed was the cleanliness of the swimming pool. There was a lot of ducks that seemed to stay on site that used the pool, and defecated in the pool. I had to scoop duck poo out of the pool several times and on the water you could see poo at the bottom of the pool and bits through the water when swimming. It was pretty off putting and unhygienic.

This is a family friendly hotel. Beautiful grounds and lovely pool. Super busy breakfast buffet but lots of options. Bed was a bit hard for me but that’s just my personal preference. Easy walk to the town. Overall I had an excellent experience and I highly recommend!

Great hotel

Good place to stay overall. I have missed more food variety at the buffet, but other than that all good.

It was my first time in Cascais and I loved it! What a beautiful area of the world. The staff was helpful and pleasant. I would definitely stay in this property again!

We have stayed at this hotel on a number of occasions in the past. The staff were very friendly and helpful to us.

This is a great spot to stay in a quiet part of Cascais yet very close to everything. It is a second time staying there. It worked perfectly for the last night or 2 in Portugal before flying out of Lisbon.

Review of Vila Gale Cascais - April 2024 Our stay at Vila Gale Cascais in April 2024 was a mixed experience, deserving a rating of seven out of ten. Here’s a summary of the positives and negatives: Pros: * Location: The hotel is conveniently located near the marina and shopping areas in a safe neighborhood. * Amenities and Services: The staff was welcoming, and free ample parking was a significant convenience. * Room and View: The room was beautifully decorated with an excellent view of the marina and pool area. Cons: * Room Security: The safe was broken, which made us hesitant to have our room cleaned as we couldn't secure our valuables. * Electricity Usage: The need to keep a key card in a slot to power the room was inconvenient, especially for charging devices. * Dining Experience: Both the Italian buffet dinner and breakfast were underwhelming. * Room Amenities: The absence of a coffee machine and ironing facilities was a minor inconvenience. Conclusion: While Vila Gale Cascais offers great location and friendly service, it falls short in room security, power management, and food quality. Addressing these issues would enhance the guest experience, matching the potential of its great location and views.

We stayed here for 9 nights April 2024. Perfect location, walkable to many fun places nice restaurants, lots of attractions and even good 15-20 mins walk to downtown Cascais. Hotel itself was very clean,buffet breakfast was amazing, lots of options and best part was the very helpful staff. We stayed with our kids and they loved the Easter activities. Would highly recommend this hotel.

The hotel was beautiful and the staff was very friendly and helpful.

We loved it all, will be back next year for sure!

We had a very nice stay at the lovely hotel, which is perfectly located for exploring the region.

Good location. Booked an ocean view but had to hang over the balcony to see the ocean.

Great location. Pleasant helpful staff….

Yess

We liked everything

Beautiful hotel overlooking the sea in Cascais Portugal, lovely room lovely pool and a wonderful view from our comfortable balcony! Breakfast was good and drinks in the evening inexpensive for such a top class hotel! Ideally situated for convenience of the town, beaches and plenty of walking!

Vila Gale is a tired hotel. I got “upgraded” to a junior suite, with a dark (mouldy smelling) bedroom and hallway - and a sitting area with sofas so filthy, none of us wanted to sit in them. Curtains and doors were in great need of cleaning also. Bedding was synthetic, and the pillows probably the worst I’ve ever experienced. But the most horrendous was the plastic mattress protector, which meant the bedsheet slid off, and sleeping on plastic is very unpleasant - your body cannot breathe, and the crackling noise with every movement was unsettling. Most unpleasant! However, the staff was friendly and helpful, the pool area was decent, and the breakfast buffet OK (though lukewarm water makes it difficult for teabags to dissolve properly). The hotel is conveniently located close to the excellent restaurants in the marina, and a 10-15 minute walk to the city centre, and does have lovely views from its seafacing balconies. But at that price one should have clean rooms and a decent bed with non-synthetic linen. I won’t recommend Vila Gale.

It’s a very handy hotel to stay in as everything is within walking distance and the views are lovely. The pool is very nice with lots of lounge chairs. Big buffet breakfast with lots of options. Our bedroom was on the 1st floor looking out on the car park which was disappointing so I would suggest asking for pool/sea view. It’s probably more expensive but would be worth it as it would make a big difference to your stay. Beds are comfy but pillows aren’t great. There is a small fridge in the room which is very handy. Only basic shampoo& shower gel combined so bring your own. We enjoyed our stay but definitely feel the location of our room made a difference to to our recommendation so it felt more 3 star than 4 star for us. We would stay again but would request the pool/sea view

Stayed many times at Vila Gale, but this was the first time in August, and it was extremely busy. That said the service etc was still first class!

The outside pool and bar and the restaurant are fine. And the neighborhood is awesome. The rooms are old, smell bad and there are cockroaches all over the place. We will never come back there.

I enjoyed my stay. The furniture was a little bit old but working good. The room had a smell, which I think caused by the carpet. The rooms were very clean.

Good place very helpful staff.

Location is amazing with proximity to restaurants, town center, marina and beautiful scenic views. The hotel, although clean is dated, had no room service during 3 night stay, had to find staff to restock on toiletries which are no many, no iron in room. Water charges twice what they are in small shops, breakfast food not very good, saw some canned peaches and fruit salad at breakfast. Generally the staff was not at all friendly with the exception of maybe two restaurant workers. Next time I will find another hotel in that location.

We had a lovely stay. The check in and out was efficient and friendly. The staff were friendly and helpful, particularly in the bar (Bruno & colleague) and the pool bar. Good breakfast with plenty of choice. The pool area is great, lots of space and whether it was because we were here in July no trouble getting a sun bed and no one seemed to rush to put their towels out early - a huge plus!! Good system with supplying beach towels too. Couple of minutes walk to the marina and approx 10 mins to lovely beach and the town, restaurants etc. Also easy journey to Lisbon by train.