The positive things: helpful and polite staff, from cleaners, to kitchen, security and receptionists. Multiple pools to choice from, nice to have transport service to Kata Beach. Pleasant breakfast area, maybe a bit crowded around 9 pm. They closed the kids pool due to renovation during our stay, which was needed due to heavy usage, but sad for the kids. The usage of the hotel is noticeable to the rooms, pool areas and gym. Our room shower didn't really have any pressure, so that was an issue if a whole family (5) needs to use a shower that also was very hot/cold sensitive if you adjust temperature, meanwhile you had good outdoor pressure in the pool showers. Dust was noticeable in the gym in the corners. If you want 5-star you should take another hotel, but if you want an above average hotel with closeness to restaurants and other services found in Kata we recommend a stay at Kata.

Far spacious than expected and easy access to pool from living room. However, I could see aging condition

All these years Centara gave me an impression of a wonderful holiday in Thailand, until today. I was staying at Patong and due to move over to Centara Kata for the 2nd part of my holiday. However, heavy rainfall and serious flooding inundated various part of Phuket and Kata is one of the worst hit area. Just one persistent rain away from another episode of flooding waiting to happen anytime. I was driving and I cannot afford to let my car got flooded. I called in to request for refund and was bluntly turned down, reason being, as of this moment there’s no flooding and there’s no justification for refund. Come on, everyone knows it there, 30minutes of heavy rain and there you go. The damage if my car got flooded far far outweigh the risk that I’m going to take to venture into Kata at this period of time. To me, Centara really damage their own branding by refusing such request. Disappointment is an understatement. Hope this helps other in choosing their hotel with Centara in the future.

This was a very nice place to stay. Everything you need and nothing you don't. Very close and central with nice pools. I'll come back.

Great value for money

We stayed for 5 awesome days. Awesome location, and the facilities had everything we needed/expected and clean. Decent gym/fitness centre too. Staff were very friendly and helpful. Will stay again if we ever visit Kata again.

Compact, kids' paradise (Great pools) and everything in the resort is accessible in 2min walk (especially from the family suites!) and the resort itself is all just 2min walk from a great selection of local and international restaurants, with the main Kata bustle another 5 minutes walk past those... plus lots of nearby laundry services (60Bht/kg), shops (t shirts, hats and bags mostly) and 5min to the supermarket. The golf course cuts EVERYTHING in Kata of from the beach, which is a real pity, but the beach is only 2 minutes in the complimentary shuttle bus or about 10min walk if you want get down there for the 9am wave machine opening time, which is highly recommended! Speaking of recommendations; the very busy Eight Fold restaurant right at the hotel barrier does a fantastic mix of "kid friendly" spaghetti Bolognese and authentic Thai dishes, the pizza restaurant 200 metres up the road on the left does the best stone baked pizzas ("better than Pizza Express" - which is the kids' benchmark of a decent pizza) and Cafe Oh-O* in Palm Square (also <1 min away from the hotel) came out a little more pricey, but because they do really cheap, good sushi and LOTS of other stuff too, especially their cake selection.... and then another 1 min past Palm Sq is "Lost in Phuket" for great burgers and the best value, well cooked steak in Phuket (but no Thai food). *Café Oh-O was fantastic for all but 1 of our visits: the normal staff were really attentive, but we had 1 bad a Tuesday lunch

We got upgraded to a great size room close to the pool. Helpful and friendly staff.