My stay was amazing, everyone was very kind along with great food, view and services like the sauna made it an unforgettable stay. Is very close to the Luzern and Pilatus as well from just a train stop away. I would definitely come back every time I’m in Switzerland.

Second time staying here and as magical as the first 7 years ago! Get a lake front room - it is SO beautiful. Breakfast buffet delicious and included, restaurant convenient as some days hard to find a place close by to eat due to closed or no reservations. Our dinner was good and not too expensive. And I would avoid staying in Lucerne because of prices vs this fairy tale village just 10 minutes away by public or private transport. Ferry stop to Lucerne is one easy flat block away. Ferry is gorgeous excursion in itself. Train is 3 blocks but uphill - so inexpensive on train to take you to Lucerne - 10 minute ride. (or Lucerne home so you can walk downhill). We took the train all the way to Basel $25 to start our river cruise. How easy was that! Used a Taxi to take us to Mt Pilates Gondola; you don’t need a private guide. Market across the street, bakery, and loved the church bells and mountain view’s too. The spa area is fun. Swam for like 3 minutes in Lake Lucerne, mind you late Sept. Then walked like a stork on rocks, then into the air bubble lounges, back and neck water massager and finally hot tub. There were saunas, work out equipment and massage service you could set up too. It isn’t glamorous, but it is different, especially for US tourists. But Lake Lucerne is in my top 5 most beautiful places on earth, and I loved this hotel so much, I came back to it. Will do it again in another seven years - and stay at Seehotel Pilates.

The views from the balcony were amazing. The staff was very friendly. The breakfast was very good. the beds were very comfortable. highly recommend this hotel - just outside of lucerne and on the train line.

Good location near to train station & restaurants. Stunning views & comfy bed. Not a great breakfast selection or very good service. Breakfast was the most disappointing aspect of the stay.

This hotel is nothing like what is advertised on the web. We are a family of 3, they gave us a room with one queen bed for all of us. The room was super tiny. The toilet smelled bad, shower edges were dirty. Breakfast buffet was not fresh, the fruit salad I grabbed taste old. I spent the night there because we got to the hotel late. Thankfully we were able to book another hotel, but so inconvenient after a long flight and having our little one with us.

Excellent weather, staff very friendly and hotel ver pleasant. This was the second time staying at this hotel but 10 years apart. Still a fantastic hotel to travel around central Switzerland. Great access by rail and boat to all around lake luzern and further afield.

This hotel is very dated and there is next to nothing to do in the area. Do not book the Corner Suite if you don't want to share your patio/balcony with 2 other rooms -- super awkward to walk out on the patio when we first arrived, turn around and see our next door neighbor sprawled out on the bed. You're also not allowed to have any visitors in your room past 10:00pm so our friends weren't even allowed to walk past the front desk to our room to come have a drink in our room that we paid a ridiculous amount for. Very disappointing. I understand not throwing loud parties but that was not the case. Overall, the views were pretty but the location was inconvenient with nothing around. We would not choose to stay here again.

This hotel was nice and walkable to train station. Limited dining options outside of hotel and if you want to go anywhere, you have to go on a train ride. Really not a 4 star hotel.