every thing was excellent especially reception and restaurant,breakfast very well and variety and room was clean and view was amazing Thanks a lot

The breakfast offered a wide variety of choices, and the owners were very hardworking. The room was extremely clean and had the best view of the river. We slept like a baby listening to the river flow all night. My only concern was that the owner didn't speak English, but other than that, everything was great.

Good location for our Interlaken visit. Short walk to the railway station. Breakfast was nice to get the day started. Rooms needed additional lighting and extra electrical outlets (especially one in the bathroom) would be nice. Tried to bring the lighting issue to managements attention but didn’t ever see someone to talk with during our 5 day visit.

My wife and I recently stayed at Historic Hotel Steinbock and were charmed by the antiquated decor, soothing river sounds, and bell chimes. The onsite staff were polite and helpful. Unfortunately, that's where the positive experiences ended. From the outset, communication was unnecessarily confrontational. Despite having paid the required fees listed on my Expedia booking confirmation, I was harassed multiple times regarding an additional CHF 7 tourist tax. This tax was never mentioned in any of my booking confirmations, yet the manager insisted on it with an unprofessional and an aggressive tone. Furthermore, the handling of my complaint about the hotel's towel policy was appalling. Instead of addressing my concerns respectfully, I was rudely reprimanded and asked pay additional CHF 10 for new towels. This hostile approach is completely unacceptable. The manager even threatened to deny my wife and I breakfast and force an early departure if the CHF 7 was not paid immediately. Such threats create a hostile environment for guests. To make matters worse, the manager’s final message included nonsensical text, which indicates a lack of seriousness and professionalism in handling guest communications. Overall, my experience was marred by unprofessionalism and a lack of basic customer service skills. I strongly advise future guests to reconsider staying at this establishment until significant improvements are made. Sincerely, Romin Parekh

The room was adequate in terms of amenities in the room, comfort of the bed, and shower facilities. The location next to the train station was excellent. The breakfast in the morning was adequate as well. It is an excellent value for the price of the room.

great historic hotel

This is a very nice hotel, breakfast was very good. Only problem was upon paying extra fees they had no change for a 20 franc note. Seems if you need to pay a fee, they should have change!

Yelling at guests in Ukrainian when they don’t speak that language is considered rude and discourteous.

Free breakfast was really good! Easy access to train station, and peaceful

Loved this darling cute authentic hotel! Friendly staff and breakfast was delicious!

Overall is a nice hotel in an historic building; the surrounding area is really beautiful with a covered bridge almost in front. The services provided are limited, some of the furniture outdate (some is actually vintage and it’s nice). Breakfast buffet is good but a bit limited

Quiet.

Bell going off every 15 minutes. Not sure if on their property or not. Maybe its a Swiss thing. Person there was fine.

Everything was great except the shower overhead space. You cannot stand in the shower

This is not a hotel, it is an OK guest house. Do not confuse it with the Hotel Steinbock up the road in Lauterbrunnen. That said, having seen the number of people in Lauterbrunnen, we were grateful for staying at this guest house. Location on the edge of Wilderswil next to the river is really pleasant. There is a church at one end of the hotel whose bell does ring through the night, but we did not find this disturbed my sleep. There were very few dining / bar options on Wilderswil on a Tuesday in September. We found Luna Piccante to be a nice restaurant 10mins from the guest house.

Very clean and well organized

Perfectly as described. Service is superb.

Unique thing is that the hotel is manage by a simple, humble, and accomodating family. Bus and train station is just 3mins walk from the hotel, which is connects to all other tourist attraction sites. Bridge/river view is coooL! Breakfast presentation is awesome like a five-star hotel. At first, the nearby cemetery is somewhat freaky but it does looK attractive/unique too. I'll definitely choose this hotel again if I'll had another chance to visit switzerland 👌.

Whilst our room was lovely & located in a beautiful village the host/manager treated us very poorly. He was unpleasant, unhelpful & rude. I have not experienced such rudeness before on our many travels & would not return if he was still there.

Had a great stay! Property ran by a cute couple. It was extremely clean and we had a good sleep every night.

great area to stay

Easy access to train station. People are very friendly and helpful.

There was no one at the reception, room key was left on the reception desk for my collection. Room was clean and comfortable. Breakfast was good. I only briefly saw the owner at breakfast and there was no smile on his face.

Very kind

Location is good. Very clean and the outdoor terrace is very good

It’s an old and charming hotel, and we really enjoyed our stay here! The location is perfect, right by the river.

I DO NOT KNOW WHAT GOOD THINGS I RIGHT ABOUT THIS HOTEL...A BIG BAD NIGHTMARE VERY BAD AND POOR HOTEL..VERY BEAUTIFUL VALLEY BUT THIS HOTEL AND THE STAFF TOTALLY RUINED OUR STAY .. THE GUY AT THE FRONT WHO NEVER INTERESTED IN SAYING HELLO NOT SPEAKING ANYTHING JUST BEING SO RUDE! OUR NEW YEAR CELEBRATION WENT SOO BAD..!!APART FROM IT THEY GAVE US THE ROOM WHICH IS TOTALLY DIFFERENT FROM WHAT WE BOOK AND PAID FOR. ..Never ever RECOMMANDED AND RUINED YOUR STAY PLEASE!

A hotel jó elhelyezkedésű, a környék látnivalóit könnyen elértük. A szoba tágas, tiszta és kényelmes volt. A reggeli finom és bőséges. Mindennel meg voltunk elégedve.

The place is unique and beautiful. Very close to the train station and near to a river!

The area is breath taking. The check-in was smooth. The hotel is right next to a church that rings its bells so if you are a light sleeper or plan to sleep late you should know this. I didn't hear the bells at all while sleeping, and slept very well. Also, the couple is very friendly, and communication was successful, but English is not one of the languages well spoken. The place does not have a lift but that wasn't a problem. I also noticed travel beds for babies. They place was perfect for us.

The area is breath taking. The check-in was smooth. The hotel is right next to a church that rings its bells so if you are a light sleeper or plan to sleep late you should know this. I didn't hear the bells at all while sleeping, and slept very well. Also, the couple is very friendly, and communication was successful, but English is not one of the languages well spoken. The place does not have a lift but that wasn't a problem. I also noticed travel beds for babies. They place was perfect for us.

The room was clean and had such a cozy log cabin feel to it.