We were quite dissappointed in our stay at LUX. Based on their marketing, we were expecting top-notch service and lots of activities. The reality was not that glamorous. For example, during our 5-day stay, there was only 1 outdoor movie and no indoor movies for adults. We received our room 3 hours late because of maintenance issues (AC and phone not working). It smelled very strongly of paint (they were painting the room next door) but when asked, we could not switch the room because of that. There were also a lot of problems during checkout and the communication between different LUX employees was really bad (someone promised a late checkout, the other called that we need to leave the room early, we were charged too much, etc.). On a positive note, the food at the hotel restaurants was good and there was always room in the multiple pools and beaches. However, be aware that even with dinner included, drinks will be charged. A carafe of water costs 5€, which is quite a lot considering you can't really avoid drinking it. A small coke is 6€, which also seems too steep. There are no stores close by. We would not recommend this hotel as you can find a lot better options at Mauritius even with lower budget.

Amazing hotel, probably the best service ever. They are in all little details that really make the difference. I would definitely recommend and hope to get back someday. Great vibe, nice restaurants and bars and very helpful people.

The staff was superb. Every need was met without question and with joyful attitude. Property was beautiful and lots of activities available. The buffet had many options with excellent chefs.

We chose to stay at the Lux Grand Gaube believing it would be the perfect place to elope. However, poor communication from the dedicated wedding planner over a period of almost 6 months caused us to cancel our plans to be married there. In the end this was the better decision as our experience at the hotel was disappointing overall. No confirmation was received from the hotel of a prearranged airport transfer until prompted. The check in was slow, disorganized and unwelcoming. Our assigned suite was near a section of the hotel under construction and was otherwise populated with many families. We were told no other rooms were available, but we would be advised if another room or an upgrade became available. We received no further communication from anyone about a room change over the course of our 8 nights there. However, we did receive encouragement to upgrade to one of the meal plans. We ate at 4 of the hotel restaurants and found the food generally to be over priced and average at best. Our reasons for cancelling our wedding at the hotel were communicated to the resort management at the time & well in advance our our arrival. Apologies for the inconvenience were expressed, but no effort was made to improve our stay once we arrived. Apologies were also expressed when details of our disappointing experience while at the resort were communicated at the end of our stay. A $150 USD discount was offered and declined as it was of little consequence against our whole experience.

The resort is outstanding with great facilities as tennis, padle, fitness and watersport. The restaurants and service would class. Could not have had better place for our silver wedding.

The staff were very polite and always ready to help. The receptionist Leticia was always smiling, the staff at cafe Lux, Neelam and Sylvano have excellent customer care, the barman Mr R Jhuree always approachable and friendly, with a great smile and has excellent communication skills. The main restaurant staff were excellent and the food choices for breakfast and dinner were excellent, the whole family enjoyed it as the spread had a great selection🇲🇺. The facilities within the hotel is excellent. We had an excellent family break.

This hotel was absolutely stunning! And the staff were amazing, Christopher in particular was so helpful as i was worried about my delayed suitcase. Everything about this place was beautiful willl definitely love to go back!

Modern. Great food. Great friendly service.