Good stay. Very good SPA.

Excelente!

Nice little "Grand Hotel", good atmosphere, some of staff takes a while to estimate the guests, the service should be better, good food

Skvěly hotel s wellness.

Good location, clean facilities, and nice service. Especially the wine served in the restaurant was good and not too expensive as it always is in hotels.

Nice hotel.Staff are not particularly friendly. Perhaps it is a cultural thing, but they staff dont smile and look rather sullen. They are not particularly helpful either and most dont speak English.I had paid extra for dinner and as I am a vegan I asked for a vegan option and was told that they dont do anything separate for vegans and I would just have to do with their buffet which is 98% vegan unfriendly. If they could have stuffed the fruit with meat, Im sure they would have. The food consisted of loads and loads of different meat dishes and a little lettuce, tomato and a mushroom salad. That was the sum total of vegan food.With the exception of one waiter, none of the staff speak English in the dining roomAs for the massage...if you like an oil rub and you find it relaxing, the I suppose it is okay. The woman doing the massage knew nothing about muscles, pressure or how to apply it.A back and head massage converted into a rub of shoulder blades that went nowhere near your back or head.I stopped the massage halfway through but was still charged.If you leave your room later than 10.30, dont expect your bed/room to be serviced. The hotel is clean and pleasant but dont expect too much in terms of service.

Nice hotel. Staff are not particularly friendly. Perhaps it is a cultural thing, but they staff don't smile and look rather sullen. They are not particularly helpful either and most don't speak English. I had paid extra for dinner and as I am a vegan I asked for a vegan option and was told that they don't do anything separate for vegans and I would just have to do with their buffet which is 98% vegan unfriendly. If they could have stuffed the fruit with meat, I'm sure they would have. The food consisted of loads and loads of different meat dishes and a little lettuce, tomato and a mushroom salad. That was the sum total of vegan food. With the exception of one waiter, none of the staff speak English in the dining room As for the massage...if you like an oil rub and you find it relaxing, the I suppose it is okay. The woman doing the "massage" knew nothing about muscles, pressure or how to apply it. A back and head massage converted into a rub of shoulder blades that went nowhere near your back or head. I stopped the massage halfway through but was still charged. If you leave your room later than 10.30, don't expect your bed/room to be serviced. The hotel is clean and pleasant but don't expect too much in terms of service.

Lovely hotel, great location. Fantastic food! Enjoyed by the whole family.

This is my second stay at this hotel. Location is good, and the service is courteous. The only disappointment this time around was food. It was not as nearly good as before.

I paid for parking and city tax (theft) and the next morning at checkout I had to pay again the next morning ..... they had no record of me paying and I have a bad habit of throwing away receipts.

Wonderful holiday place and nice hotel with good food

Food was excellent, very nice reception desk

Food was excellent, very nice reception desk

This Hotel is walking distance from lake Hévíz. The hotel is pretty from the outside and looks new inside. The food was good. The room was nice, we enjoyed our stay.

Very good spa hotel The best location

Very good spa hotel The best location

I was looking forward to a 4* Spa Hotel for my wife and our son. When i called the Hotel to arrange something the receptionist was really rude. When we checked in again the man behind the reception was again rude showed no customer service what so ever. The food was terrible and we had to pay for our own drinks even the table water. The rooms were nice but the A/C / Heating was really noisy and the curtains where no point being there as they didnt cover past the bottom of the window seal. Communal areas are all nice. Again on the last day to check out I went to ask to settle my bill and had to ask 3 times to show me my invoice before I paid. He kept just telling me the price, and again did not ask about our stay, say good morning / afternoon or even smile. I would not reccomend this hotel to anyone unless you have money to waste for a supposedly 4* hotel. I would say it was more of a 2/3* Hotel with a 1* service.

I was looking forward to a 4* Spa Hotel for my wife and our son. When i called the Hotel to arrange something the receptionist was really rude. When we checked in again the man behind the reception was again rude showed no customer service what so ever. The food was terrible and we had to pay for our own drinks even the table water. The rooms were nice but the A/C / Heating was really noisy and the curtains where no point being there as they didnt cover past the bottom of the window seal. Communal areas are all nice. Again on the last day to check out I went to ask to settle my bill and had to ask 3 times to show me my invoice before I paid. He kept just telling me the price, and again did not ask about our stay, say good morning / afternoon or even smile. I would not reccomend this hotel to anyone unless you have money to waste for a supposedly 4* hotel. I would say it was more of a 2/3* Hotel with a 1* service.

Fantastic hotel, amazing buffet selection

The hotel was quite nice and is located in the center of Heviz. The breakfast was quite good as was the dinner I took on the half board option. The only negative I had was the underground parking, the card scanner failed often and the spaces were too small.

Very beautifully decorated hotel,staff are very responsive, clean hotel.In walking distance to thermal lake in Hévíz. breakfast,dinner was OK,opening hours of wellnes is perfect (from 7a.m. to 10 p.m)”,Really nice hotel with very helpfull staff

This hotel is would need some renovation work. It is quite a big one so the service is impersonal. So for 1 night stop it is ok.

great spa, great food, lots of shops, restaurant and the lake nearby

Great place to stay at. Good placed. Clean room and very big

Great place to stay at. Good placed.Clean room and very big

Excellent location, friendly staff. Comfortable and spacious rooms. Breakfast is delicious. Would recommend it to anyone who wants to enjoy Heviz.

This hotel was OK just for one night stay during our vacation trip.

Fantastic hotel, great food, staff friendly, great food, spa and pool lovely, great food, can't wait to go back. No kettle in rooms so take your own. Great food!!!

The hotel was brand new and was very spacious and good quality. Surpised to find a stove top and fridge. Would be a good place for a family. The beds were not the most comfortable, but everything else was fine. Location to the thermal lake was excellent and pool area was quite nice and unexpected. Balcony's were a good size and nice to sit out on and sip some wine after a day at the lake.

Maybe this hotel would be ok if you were there are part of a couple or in a group. The communal areas were very nice. I went as a solo traveller and i would not recommend others to do so. My room looked like it had not been cleaned since the place opened. I was given dirty towels. I was pushed to the back of every queue and the staff seemed to not want to deal with me. The room i was put in was tiny with no balcony, although it faced directly onto 18 rooms with balconies so i had to keep my curtains shut! From my room it was impossible not to see that some of the empty rooms were much nicer than mine! I asked if i could be moved. The woman said yes but only if i would pay the extra. I said that would be fine but when she checked her computer she realised i had already paid more than the full double room rate and on that basis refused to move me! I was in Hungary for 1 month and this was BY FAR the worst place i stayed including several hostels. The town is nice though!