Too many bugs, frogs and lizards.

that was nice stay. the architecture is so stunning and staff is friendly.

Great hotel building, amazing Lakeview and surrounding nature. Difficult point is only transportation. We have to rent a tourist car.

Always love the place. Visited 20 years ago for my honeymoon. This time was my second trip to hotel. Absolutely loved it.

Amazing location and building which blends right into the beautiful nature surrounding it. Has all the facilities you need as well as extra activities. Food could be better as could the pool bar service. Had a wonderful stay

Love this place, and its people 😊

We had a wonderful stay! The staff was friendly and helpful from the moment we arrived to the moment we left. The housekeeping staff was particularly lovely. We enjoyed the different towel animals they created. Our room was comfortable. The bathroom was quite spacious. And the onsite restaurants were delicious. We appreciated the wide variety of food available at breakfast. Highly recommend this hotel.

The serenity of this property is worth a few nights stay.

Wonderful location for a hotel. Fabulous views. Very good room. Only concern was the number of large groups staying there who dominated the restaurant.

Everything was fine. highly recommend.

Heritance Kandalama is worth visiting for the building alone - I can't remember being this moved by architecture. If the idea of a hotel built into forest, with sweeping views of lakes and mountains, and of sharing open corridors with monkeys and bats delights you, then you can't do better. The highpoint of our stay were our three tours (bird watching, jungle hike, and the free architectural tours - our birdwatching by boat tour was canceled on account of rain) with in-house naturalist Nalinda. Nalinda's vast knowledge and pride in the place (building and forest) made our walks with him one of the high-points of our time in Sri Lanka. Since elephants are roaming freely through the property, it isn't entirely safe to go walking without expert supervision. Thanks also to Lakmi who checked us in, and all the other staff, who looked after us wonderfully throughout our stay. My one suggestion: maybe install some kind of general tip box at reception so visitors have an easy way to thank the cleaners and cooks etc we don't interact with directly.

This hotel was great. We were there during Christmas and as they were setting up for it, dining area was temporary closed. However all in all great location and service

The hotel is isolated and overlooks a lake with views of Sigiriya. While it is an old hotel with dated rooms and fixtures, the staff are very friendly and the original ambience of the hotel, to have nature encroach on all of its areas, redeems its shortcomings. It's a charming place.

Excellent location to have a relaxing quite time

Best hotel right in the middle of nature, breathtaking views and friendly staff

Epic and beautiful hotel! You can’t really hang out on your balcony because of the monkeys (but funny to watch).

Kandalama was an amazing experience. Other than the a la carte restaurant everything was very well done.

I think this hotel is the best quality and hospitality in Srilanka. Pros: Buffet serves lots kind of Srilanka food both breakfast and dinner. Fascility is close to natural environment. Spectaculler lake view from infinity pool. Cons: Due to close to nature, unpredictable wild animals may visit your room such as aggressive monkeys.

Sensational property. The locaton and facility is very specail. Superb and friendly service from management and staff. Highly recommend.

This is hotel is in a gorgeous setting and seems to blend into the surroundings. The room was very comfortable and had a view of the lake and the Sigiriya rock. Using the outdoor pools with that stunning view, with monkeys hanging around, is quite an experience! The restaurant had excellent breakfast and dinner buffets, with a wide range of Western and very good Sri Lankan cuisine. The service provided by the restaurant staff is extraordinary! They recognized my family after our first meal and also seemed to know what we had liked!

Great hotel in a fantastic setting in nature and with nature. Views to die for. It’s in good condition for age but could do with a little tlc to bring back to glory around the corners. Extensive wine menu from all parts of the world but only 4 available- that’s not an issue just only advertise what you got.

General service was good though they got our booking a bit confused and had to clarify it 4 times with different staff until they agreed with me..other than that,we really enjoyed the stay,have been here before and will def come again

Spectacular location and one of the most unique architectural pieces from Geoffrey Bawa. Well worth a visit.

The rooms need updating, otherwise beautiful hotel in a beautiful location. Would come back again.

Location and architecture

The architecture is amazing. How the hotel is built so open and embraces the natural area. Makes you feel part of the jungle without interfering with it

This hotel is in a league of its own. Once you arrive you are greeted with a jaw-dropping setting in front of lake Kandalama that no video or photo can ever do justice. The entire property blends with nature, you are often greeted with langurs and monkeys and elephants might visit the nearby areas every now and then. There is even a sign at the beginning of the road to the hotel that warns that elephants might cross the path. The food is good, you can glance at Kandalama lake and even see Sigiriya rock during breakfast. The pools are located right in front of the gorgeous landscape. The staff is courteous and welcoming. Perfect score!

Very interesting, nice hotel right in the nature, beautiful panoramic views. The staff behaves well, but lacks more helpfulness. Too small drinks selection for 5* hotel. This hotel is suitable for congress tourism rather than for individual stays.

One of the best hotels I have ever stayed in

Rooms have luxury feel. Appreciate clean fluffy towels and floor towels. Could do with rug next to bed. Very inconvenient electrical switches thru' headboard slats. No convenient square-pin plugs to charge mobile phones & laptops.

This is a lovely place to base while visiting the ancient cities. The staff are so friendly with very personal service - the buffet breakfast and dinners were amazing and the view over the lake was stunning. It is very isolated and not near to any shops or other restaurants but it has everything you need for a great stay.

The hotel is very old and is definitely in need of renovation. Despite all the previous reviews about the lack of sunbeds at the pools, the hotel seems to ignore the feedback. 20 sunbeds for over 100 rooms simply is not enough. The refrigerator in our room was moldy and dirty. Same for the toilet. How simple can it be to replace a twenty year old yellowish toilet seat? The food is okay, but far from what you would expect at a 5* hotel. The yoghurts and cheeses are left uniced, so once you will have them at the buffet - they are warm and melting. It doesn't much to improve these kind of things. The management is aware of all the feedback, but doesn't do anything to improve.