Excellent customer service, clean and great location

First off, I want to say all of the staff was very polite and accomodating. We stayed 3 nights and we noticed the first night oir deadbolt engaged when the door was closed, but we were not able click fully locked from the inside and the lock rod above it was bent. The shower head in the bathroom was also broken. The holder could not hold the handheld shower head whem the water was on so it fell every time we turned the water on. Washing super thick hair with only one hand wasn't easy. The breakfast options were good and fresh and one.of the workers even brought out some lemon bread for me when.it wasn't on the schedule for the day. The only negative I would say about breakfast would be the waffle machine barely worked. The timer on it was hit or miss when your waffles were done, so it was a guessing game. Lastly, the exit door by the elevators would let you go out, but did not work coming back in the two times I tried taking my service dog out back for potty break and a walk. Having to walk around the entire hotel late at night and really early in the morning made me feel severely unsafe and was very frustrating not.being.able.to get.in.the way I came out. I did bring my concerns up to someone at.the front desk. I forgot his name, but he did come up to our room to look at the lock. He also offered to give us a new room, but there weren't any for the 2nd night and we didn't think it was worth it changing rooms with the service dog and all of our stuff with to change rooms.

Cleaning staff must pay attention to detail. Food left under bed and crumbs on hard services. Unacceptable. The lady at the desk was very kind and welcoming

Excellent location away from the city. Quiet. Good breakfasts. Good laundry and gym. Great parking. Friendly staff. Clean & comfortable bed.

Everything was textbook on what a nice hotel stay is like. Every staff member i came across was friendly and helpful. everything worked and all the amenities were great.

The overall stay was pleasant and breakfast selection was really good. The fitness center was big and a nice variety. Draw backs were: TV remote was difficult to navigate and slow! My stay was 5 days and I noticed 1st floor hallway was NEVER vacuumed so i saw the same dead bug and debris on the carpet daily. The dining area had sticky spots first thing in the am. The fitness area had layers of dust and sweat that had probably been there for weeks. Staff was very nice.

Staff was very friendly

Key entry door will not work, will not light up to enter. Have to do it several times to light up to enter room. Bathroom door opens about 18” bc the bottom of it hits the tile. Red/blue light in a/c constantly flashes

Very clean and easy to find.

My family and I were driving all day and decided to stop here late at night. My exhausted family and I got to our room and we immediately smelt smoke.

Welcoming check-in.

great staff. nice rooms. good breakfast. no complaints

Good varied breakfast with an oatmeal bar, waffles, bacon, cold cereal etc. $10 parking fee. Didnt have a hand towel at sink. Towels were in shower/toilet room so a bit awkward.

When I asked for dinner reqs, they were provided and the they were fantastic.

We had an accessible room and the location of the TV difficult to watch, otherwise we had a nice stay.

Shower curtain had red hand prints all over it, toilet was dirty and floor had trash. Looked like it had not been vacuumed.

Helpful staff, accommodating for our needs

Terrible smell in first floor hallway that they tried to cover up with cheap room deodorizer. Toilet seat was loose and toilet leaked. Side door would “stop working” after 9pm, so had to walk around entire building to get in. Unlikely to return to this location again.

Great customer service

Happy to find a clean, safe and well-appointed hotel in the Riverport area! After a not-so great experience at another area hotel while seeing a show at nearby STL Music park, we returned for another show and were relieved to have a much better stay here! Springhill offers free continental breakfast, clean/quiet rooms, and a vending area that has a number of supplies and concessions (the other hotel was entirely out of bottled water and regular coffee!!) Staff was friendly and helpful, parking was a breeze. This will be our go-to hotel for any events in this area from now on. Thank you! :)

I have never had crustless quiche for breakfast at any hotel as an option. I was very good. There were only 2 things that I was disappointed in the shower in room 234 the hot/cold indicator was backwards. The last thing was the ice machine was out of order on at least 2 floors. Oh, i feel like the snack store prices were above ridiculous.

I like Springhill Suites, but there was some upkeeping that needed attention.

Room smelled like wet dog but otherwise ok

Good stay

The staff was amazing and the place was clean and easy to get around. We had a great time and will be back for another visit

The staff was very friendly and our room was very clean.

Great staff

Nice room.

Definitely enjoyed the stay. The staff was very, plenty of parking, and plenty of restaurants in the surrounding area. They only thing is during our stay the ice machine wasn't working on our floor and only one elevator was working the last 2 days we were there. Luckily we were on the 2nd floor...Lol

When we checked in and went the room assigned there was someone in it :| We did get a empty room after we went back down to the desk. Other than that it was a wonderful stay. Liked the lay out of the room. Love the breakfast options too!

Very beautiful place. Loved how it set back off of a commercial road in a nice neighborhood with very clean and beautiful rooms

When we got our two rooms they were both booked with each having one king bed per room to accommodate the couples on the trip. The second room (411) did not have a king bed, instead it had two beds in the room. I called to the front desk to only be told that it was “a free upgrade,” when in reality the hotel was sold out so I was unknowingly put in a different room without my consent. The 411 room toilet ran from the point I used it for the first time until I checked out which was very annoying. The elevators on floor 3 when I tried to take them to the lobby would not come up to the third floor, forcing me to take the stairs. This hotel appears nice and new, but certainly hasn’t had routine maintenance and it is very obvious once stepping on grounds.