All excellent!!

Overall a great hotel but the prices at the hotel are just completely ridicoulus to be Croatia even for a Kempinski hotel. And the quality does not match the prices at all. Surprised that they are able to keep doing this.

Incredibly nice facilities, fresh and clean, however, the staff was completely understaffed to be able to maintain the level of service expected from a 5 star hotel. The service level is more like a 3 star than a 5 star.

This hotel does not offer a Four Seasons or Fairmont experience, but it could have. The common themes: understaffing or poor staff training/supervisio Our experience with the bag handling was not as smooth as we expected. We expected bags promptly after check-in. We said we did not know our room number yet. We retrieved them from the storage room after a 60-minute wait. Our initial impression was a disorganized operation. Later we learned the door person was alone on their second shift to greet us. This person should not have been left alone on their second shift to greet guests. Training and shadowing by an experienced door person would have avoided such an elementary oversight. The young man was left on his own. Not fair to him or to us. The evening servers were understaffed and obviously run off their feet. While we understand that high food and alcohol costs are in line with an upscale resort, we were disappointed with the food preparation. Caesar salad with ranch dressing? A Greek salad with no dressing? Grilled cheese was unspeakable (we have pics). Cold hamburger. Greek salad was so bad I respectfully taught beach lounge bar staff how to make a dressing to convey to the kitchen staff. Wait staff were thankful for the instruction. Kitchen staff need training & supervision. Great property good staff under training = unrealized business potential. We recommend that Kempenski Head Office do a blind audit. These are fixable problems.

Very nice! It is such a beautiful property with amazing views. The spa is awesome and has a ton of facilities that are included in your stay plus extras you can purchase if desired. The included breakfast buffet is delicious with a lot of options. The restaurant on the property is very good, however it is very pricey. The only downside is this property is so secluded there aren’t many options for restaurants within walking distance.

The hotel is clean and modern. The staff is kind and professional but I could not give it 5 stars. It is a bit generic. The location is remote so it would be nice if there was more to experience on property. But it is on the sea and maybe that's enough for a lot of people. We have been to the Kempinski in High Tatras many times and in comparison this one is in a lower league. You are not made to feel special but as a patron. The food was good but not great. The room clean but small. It's very nice but lacks individual character.

I was really blown away by the hospitality at the Kempinski. Every staff member went above and beyond. Thank you!

My wife and I have stayed at four different Kempinski Hotels and have always been impressed. The staff is courteous, attentive, and friendly without being imposing. They are readily available but are not "in your face" helpful. The breakfast buffet is terrific and the surroundings are absolutely beautiful. The room was very comfortable. We wished for a longer stay, truly. I'm glad we went in the off season, however, (late October) since the surrounding area and narrow roads I imagine would become overwhelmed and choked with traffic in the high season. Five stars!