Hotel familiar

The accomadations was great, I had a perfect and comfy bed. All I need is the itemized receipt so I can request for travel claim.

First off I juat want to say how amazing Sonia from reception is. She was so helpful on all the questions we asked. And she went the extra mile for us in recommending places to park in Jerez where we were going to a wedding. Staff like her are really what makes a hotel great! On the hotel itself: Great facilities, great food and backs onto a golf course while overlooking the ocean on the other side, so every room has a great view. There's a separate adults only pool with plenty of loungers (the swim up rooms are on this pool which faces out onto the ocean). The beach itself is only a 5 min walk. They have secure underground parking, but there is also available parking on the street or a parking lot across the street. Cant fault this resort. Highly recommend a visit.

Great stay and incredible service.

amazing!

Nice resort facility, staff, food, only downside is weak water wifi in the room.

Heerlijk rustig Spaans familiehotel, direct aan de kust.

The hotel is great and the beach and location (Costa Ballena) is amazing. Nevertheless the heating devida at our initial room did not work at all. They managed to hance our room around 23.00hs but as the new room had its working turned off (being a vacant room) it took hours for the new room to get temperature and thus we had a very rough cold night... Apart from this problem (which we understand with a good and diligent maintenance should not have occurred and at least have passed unoticed by hotel staff) the hotel is very good and the staff is very friendly). Breakfast is great by the way.

Reception didn’t believe that I have made reservation via hotels.com. After 30 minutes he gave room without panoramas. Gym was terrible and dangerous, Spa so small mut expensive. Breakfast only served to table. Location was good but this hotel is Not 4 stars hotel.

Excellent in all areas

We stayed in one of the swim up rooms attached to the adults pool. The room was lovely but I don’t know why it’s called an adults pool when there are more children there than adults. Other than that, the hotel was very nice and in a great location

Hotel was nice, however, with our room being placed on the ground floor, we were able to hear some event that involved some man talking into a microphone and children running up and down the halls, laughing and yelling until almost midnight. The room was clean, but there was no comforter on the bed so it got cold through the night having only a single sheet to cover up with.

Great entertainment for kids

Great entertainment for kids

Nice hotel. Very family friendly. Good food at the buffet breakfast and dinner.

Nice hotel. Very family friendly. Good food at the buffet breakfast and dinner.

Lovely location, lovely pool, beach is 3mins walk from rooms and fantastic. Only negative is you cant get a snack late in the evening.

Lovely location, lovely pool, beach is 3mins walk from rooms and fantastic. Only negative is you cant get a snack late in the evening.

Fabulous Hotel, great location food and activities. We had a great family holiday

Everything was great. Except the WiFi. It was actually the worst WiFi I have ever experienced traveling the world. I was not able to do anything I needed to get done.

Off the beaten path, not super busy. Breakfast and dinner on site where very nice. No real night life around this place but the beach is very nice. Plenty for a family to do.

The pros: 1] The property sits really close to the beach, it only takes a good 10 minute leisurely stroll to get to it. 2] On windy days, the pool is surrounded by wind breakers, it is very pleasant to lay next to it, and tan yourself while you sleep. 3] Breakfast is included with every stay, and there is an excellent choice of hot and cold items - buffett style. I never went hungry during my stay. 4] There is a coffee/teamaker in the room [with a small selection of coffee and tea bags, with all types of sugar.] 5] The rooms are spacious, and come with a flat - screen TV. 6] Room 325 has one bed, non-smoking, quiet, and comes with a large enough balcony where one can sit an catch some sun. 7] Andrea Rodriguez, the assistant manager is very professional, courteous, respectful, and certainly customer centric in her management style. She made sure my stay was worry-free and enjoyable. Her attitude towards clients is a complete 180 degrees from what I expected [considering that in Europe, CUSTOMERS DO NOT MATTER, whereas back home, YOU MATTER, BECAUSE YOU ARE THE CUSTOMER! 8] The employees do their best to make their hotel guests feel welcome, which is a reflection on managment's customer centric efforts. The cons: These include 1] The towels, which at some point, must have been white, but have turned a dirty brown color after so much use. 2] The paint in some places are peeling. I am okay with the flaws as long as the pros overwhelm them, as in this case.

The pros: 1] The property sits really close to the beach, it only takes a good 10 minute leisurely stroll to get to it.2] On windy days, the pool is surrounded by wind breakers, it is very pleasant to lay next to it, and tan yourself while you sleep.3] Breakfast is included with every stay, and there is an excellent choice of hot and cold items - buffett style. I never went hungry during my stay.4] There is a coffee/teamaker in the room [with a small selection of coffee and tea bags, with all types of sugar.]5] The rooms are spacious, and come with a flat - screen TV.6] Room 325 has one bed, non-smoking, quiet, and comes with a large enough balcony where one can sit an catch some sun.7] Andrea Rodriguez, the assistant manager is very professional, courteous, respectful, and certainly customer centric in her management style. She made sure my stay was worry-free and enjoyable. Her attitude towards clients is a complete 180 degrees from what I expected [considering that in Europe, CUSTOMERS DO NOT MATTER, whereas back home, YOU MATTER, BECAUSE YOU ARE THE CUSTOMER!8] The employees do their best to make their hotel guests feel welcome, which is a reflection on managment's customer centric efforts.The cons: These include 1] The towels, which at some point, must have been white, but have turned a dirty brown color after so much use.2] The paint in some places are peeling. I am okay with the flaws as long as the pros overwhelm them, as in this case.

Wonderful property! Rooms were plenty big and clean. The location and view was incredible. The front reception was nice efficient and went above and beyond!

This property is within walking distance of the beach, and free self-parking is available near the hotel.

Comfortable bed, nice size room with balcony, smart communal areas. Great buffet dinner and breakfast - fresh with lots of choice.Lovely pool areas with bar. Used spa and gym. Spa pool delightful with different water jet experiences, plus hamman, sauna, ice room and warm relaxation areas.Hotel very clean. Staff courteous and helpful.Absolutely stunning beach 5 minutes walk from hotel. Had enjoyable runs along this beautiful beach.

Comfortable bed, nice size room with balcony, smart communal areas. Great buffet dinner and breakfast - fresh with lots of choice. Lovely pool areas with bar. Used spa and gym. Spa pool delightful with different water jet experiences, plus hamman, sauna, ice room and warm relaxation areas. Hotel very clean. Staff courteous and helpful. Absolutely stunning beach 5 minutes walk from hotel. Had enjoyable runs along this beautiful beach.

The staff is extremely kind and helpful. The facility was very relaxing. Also, I had read reviews about poor wifi connection, however, in my room, during my stay, the wifi was really fast with great connection.

The property is scenic and looks amazing. You can hear the ocean at night, and you're only a couple minutes walk away from a nice beach. The bathrooms are terrific, and the morning breakfast spread should be the envy of all US hotels in the same price range.

The wifi at this location was horrible. The staff couldve been better with there customer service. The buffet they serve for dinner is not worth the price. The rooms could use a major upgrade and the bed was a bit hard.

Perfect Hotel for Families with young Children , Car is essential

Very nice location and the staff is very friendly and helpful. I loved the location and bus stop to take you into town was right outside the hotel. The nature preserve surrounding the property and the beautiful beach is magnificent. Very nice staff