Lovely rooms with the feeling of really being in a castle.

Relaxing,elegant, lovely food.

It is a real shame that such a lovely hotel is run by staff who have never heard of customer service.At reception, we were given the key, but not told where our room was located (up three flights of stone stairs with no lift) or given any information about meal times etc.Small point, but when we ordered our G & T prior to eating in their restaurant, I asked if there were any olives or nuts to accompany them and were told 'no'.In the restaurant they brought the wrong meals and we waited from 8.0 pm until 9.30 for our main course to arrive (very well cooked and tasty when they did appear, though, as was the rest of the meal.)As we left the restaurant, I asked at reception if it was possible to have a small glass of milk and was told 'no, this was not possible unless we had a litre!'At 8.30 am the following morning we tried to check out. We had been watching the reception area whilst we had breakfast, but no-one was on duty. We asked the waitress, who shrugged and said 'ten minutes, maybe?'We knew how long the Spanish 10 minutes could be and told her that we had an appointment and wanted to check out now. She shrugged again and turned back to clear the breakfast plates.It is a real shame that the staff are so rude and unhelpful as apart from this (and the lack of lifts, in the case of anyone infirm) it is a lovely old hotel with a wonderful restaurant, free parking and generally good clean rooms. This said, the sofa in reception was very dirty.

It is a real shame that such a lovely hotel is run by staff who have never heard of customer service. At reception, we were given the key, but not told where our room was located (up three flights of stone stairs with no lift) or given any information about meal times etc. Small point, but when we ordered our G & T prior to eating in their restaurant, I asked if there were any olives or nuts to accompany them and were told 'no'. In the restaurant they brought the wrong meals and we waited from 8.0 pm until 9.30 for our main course to arrive (very well cooked and tasty when they did appear, though, as was the rest of the meal.) As we left the restaurant, I asked at reception if it was possible to have a small glass of milk and was told 'no, this was not possible unless we had a litre!' At 8.30 am the following morning we tried to check out. We had been watching the reception area whilst we had breakfast, but no-one was on duty. We asked the waitress, who shrugged and said 'ten minutes, maybe?' We knew how long the Spanish 10 minutes could be and told her that we had an appointment and wanted to check out now. She shrugged again and turned back to clear the breakfast plates. It is a real shame that the staff are so rude and unhelpful as apart from this (and the lack of lifts, in the case of anyone infirm) it is a lovely old hotel with a wonderful restaurant, free parking and generally good clean rooms. This said, the sofa in reception was very dirty.

No air con & mediocre service however easily made up by impressive room size & exceptional character - a must stay venue

Loved the room and hotel. Beautiful architecture and a great view. The beach is only 15 mins away by bus. Bed was comfortable and the bathroom was great. My only complaint was that the pool was closed since the summer season had not yet begun.

Stayed here many times and will do so again.A hotel full of character. The restaurant is magnificent and reasonably priced. Excellent breakfast. Free wifi (if spasmodic) in room.Free parking.

Stayed here many times and will do so again. A hotel full of character. The restaurant is magnificent and reasonably priced. Excellent breakfast. Free wifi (if spasmodic) in room. Free parking.

The castle hotel is spectacular, authentic. The food in the restaurant was Very good and we had a great time.

Charming staff,interesting historical building,pleasant grounds, secure parking. Food good on the whole, but not outstanding. We were there at the end of September, and perhaps a busy season had left its mark, as in our opinion the building is in need of decoration. We would return.

Excellent throughout - wonderful restaurant.Friendly staff.

Excellent throughout - wonderful restaurant. Friendly staff.

Great room, good public spaces, pretty garden and outside eating terraces.

It was magic night...Really intrasting castle, historic experience...

Ambience was terrific. Great dinner in the hotel. Then drove to Pals the next day, which is another hidden treasure.