This is such a beautiful hotel. Lots of things to do and fantastic food places around. Highly recommend.

Rooms were clean and well equipped Check in was easy and very welcoming Breakfast was good

Great place to stay with loads of character and a convenient location to restaurants and hikes.

Lovely property overviewing the blue mountains. Only stayed for one night on a short weekend away but were met late at night by friendly staff and welcomed to a warm room with great views.

This propert is in need of a referb. It was dirty, check in was akin to a Faulty Towers episode, was not at all welcoming or worth the cost. Very disappointing

Amazing hotel great staff Great dinning Piano player was superb

Everything

We stayed for two nights and we loved it. We had an amazing view of the Blue Mountains from our room. We loved the historic building and that the room had been modernised without taking away from the heritage of the hotel. Would definitely stay again!

Close to surrounding hot spots staff very professional view from hotel magnificent

The room was not made up after our first-night stay. We had to request for new towels.

Love the bedroom and downstairs lounge area

Lovely views! Cozy bar and fireplace. Christmas in July is a nice idea

The perfect place to experience a true mountain resort holiday. Impeccable service from the staff, the cozy woodflame fireplaces were a cozy way to spend time with a book. The restaurant may have city prices but of amazing quality and breathtaking views when the weather is clear.

Beautiful location with a warm welcoming feel. The Christmas in July theme was a nice touch. Our room was spacious, clean, and very well presented. Check-in was fine but service overall was poor. We waited 2-hours for breakfast before we had to cancel our order due to the delay. We were also unable to order room service the evening of our stay due to Yule. This celebration was not communicated with us as part of booking or check-in as we would have made a reservation. We had a 1YO with us so having the leave the hotel once we found out the restaurant and room service was unavailable was inconvenient. All staff were friendly but overall service standard in the restaurant was a missed opportunity.

Attentive hotel reception. They even stayed back a little past their normal closing time and waited for me to check in.

Atop the hilltop lovely view

The hotel is absolutely charming and my wife and I spent four amazing days there. Everything was top notch and we highly recommend it.

Fire place in the room was amazing

Liked the surroundings , Jennifer at reception needs to work on her customer service skills. Eric was excellent

My bed sheets were not changed after the previous guest left, and Pam found a lot of hairs that I asked them to change (Sebastian) and he changed them. The staff are not friendly at all. My guests and I experienced 2 very bad nights in that hotel I do not suggest anyone to go there

What a lovely traditional hotel decorated in a classic style that takes you back in time. You are welcomed, not only by lovely open fires, but also by the reception and bar staff! Very friendly and helpful. Our room had fabulous views of the mountains and we enjoyed beautiful sunsets and sunrises. 5 mins walk to the main street with a choice of restaurants and a few mins drive to the attractions and trails.

It’s an average property.. not so clean .. it was ok

Sweet old heritage hotel with beautiful views. Staff was fantastic. Thank you

Lovely location. Very expensive for what it is. Service received from reception staff was poor.

This hotel is out of a time warp. The pictures gave us a high expectation for our stay, and we were let down by how dated and tired the hotel is. The staff were kind but not very helpful with area recommendations. All could use a big tuning up.

Great locarion and staff were very helpful

This hotel is wonderful with the most fantastic views over the Blue Mountains. The staff were very friendly and very accommodating . Would recommend.

Views, service, food, atmosphere

See dot points of grievances: Black mould on ceiling Loose carpet Broken towel rack Over priced drinks at bar Pool table damaged Bed uncomfortable Pillows unsuitable for sleeping

My room is great in space, but not so great in noise reduction. I can hear noises through out the night. While the hotel has so many empty rooms, the room allocated to me and my guest can be better. This is a good way to bring me back to this hotel.

Absolutely amazing stay. Staff was professional, very friendly, and just went out of the way to make it a most comfortable time. Loved the Friday night piano player in the lobby. The mountain view room was the best!

Staff is great. Room clean and bed comfy. The property is run down. Main corridors are musty. It is up a steep hill from the cbd making it not highly walkable.