Was a great relaxing stay that was quite yet accessible to local shops and food easily

The place is getting tired and needs an update. It hasn’t changed in 9 years since we were last here. Other than being close to the beach and right on Hastings St, the property failed. It was so loud, especially in the Diamond tower (in the courtyard above the pool). Stay away from unit 17. Note that every morning at 5am, the pool heating and/or pump system within the wall in this tower would disrupt the family’s sleep. Front end personnel wouldn’t even acknowledge us as we past by or even say hello. Unfortunately, they would not entertain our request to move suites either. Disappointing.

Great location. Was not too noisy at night, the beds were comfortable and the kitchen was well stocked with utensils and cutlery. Ground floor 2 bed apartment was large, though not the most private with the lounge and ajoining outdoor area in direct view of the public carpark and thoroughfare. The cleanliness inside the apartment was pretty average (but not unexpected) but common areas in the complex were spotless and well maintained. Pool was fantastic and heated and very clean. Spa was nice and hot. Sauna was available however needed to get a key from reception to use so didn't bother. Had a spider infestation where hundreds of baby spiders were flowing out of the cracks and powerpoint and were congregating on the walls and ceiling around the dining table. I resolved this by vacuuming them up as I saw them and after 2 days of vigilant vaccuming they were mostly gone. It is one of those places where you need to clean and pack the dishes and put the bins out before check out otherwise you may be liable for a clean up fee. Extra towels, detergents, toiletries, toilet paper etc can be had for additional cost when you run out of the initially provided supplies. You may want to bring your own if that annoys you.

Its location on Hastings Street.

The location was great , good sized apartment, good pool. However we were so disappointed that the blinds in (2 of them) in the main bedroom was faulty and did not close. Meaning we had no privacy and the light went in the room causing lack of sleep. When this was mentioned to the staff, unfortunately nothing could be done . The lack of sleep and privacy was terrible. They didn’t even offer anything else to try to make the stay comfortable:( It’s hard to believe that the fault of 2 blinds was not brought up between guest stays. I booked a supreme room so was hoping important items such as the blinds were in working order.. we were very envious of other apartments that had working blinds! We stayed in the Sapphire building apartment 42.

Convenience to shopping & restaurants. Unit spacious, comfortable & clean. Nice surrounds.

The hotel is well situated on Hastings Street. Our room was on the ground floor near the car park, which was not the best position and the Kitchen and unit was dated. However reception were great and we enjoyed a few happy days there.

The apartment is well located, clean, comfortable, and equipped with everything you possibly need, just like your holiday home.

Staff very friendly, communal areas clean, unit clean with good amenities. The beds are xonfortable

Location was amazing, property could do with a more modern update overall not just the rooms.

Brilliant

Great location and beautiful bright apartment Nice furnishing and spacious with great facilitiesWill go there again

Great location and beautiful bright apartment Nice furnishing and spacious with great facilities Will go there again

Pretty good location. No internet was available at the time we stayed. A unit was being refurbished on our floor so we had paint fumes drilling and hammering during our stay. It was not mentioned at check in that this would begin the next day. No apology was made to us. Our apartment was large and well appointed although was looking a little tied. You couldn’t use the balcony because of the noise from the street and the restaurant below.

Pretty good location. No internet was available at the time we stayed. A unit was being refurbished on our floor so we had paint fumes drilling and hammering during our stay. It was not mentioned at check in that this would begin the next day. No apology was made to us. Our apartment was large and well appointed although was looking a little tied. You couldn’t use the balcony because of the noise from the street and the restaurant below.

Great location, big rooms, awfully uncomfortable bed

Great location, big rooms, awfully uncomfortable bed

We have stayed here a number of times and are always pleased with the apartments & service , highly recommended.

This hotel is in a good location. Central to everything the beach is right across the street with easy access. The pool is tucked under part of a building like a cheap hotel indoor pool as such it is not inviting and not that usable. If you like discount airlines that nickel and dime you for everything you will love this hotel. Need beach towels, that will be $5 each, need extra towels another $5 each. Even toilet paper must be a profit center for the Emerald because they charge you $1 if you need another roll.

Fantastic location! Close to everything and nice to have garage parking. Biggest annoyance- only getting 2 towels for 2 people for 5 days with no service in between was pitiful. I don’t think it would cost that much to increase the number!

We stayed in unit 13 and it was a ground floor next to the lift and common walkway. Unfortunately the unit backs onto the Main car park so you have to keep all the blinds down as there is no privacy through the slats people can see straight through to your apartment, which often made the stay feel dark as we could not let in natural light in. It was also quite noisy with people coming and going at the main lifts right outside our door. We have stayed before and would consider coming back but will be checking which apartment we are given next time to ensure a more pleasant stay as the location is fantastic on hasting street.

We stayed in unit 13 and it was a ground floor next to the lift and common walkway. Unfortunately the unit backs onto the Main car park so you have to keep all the blinds down as there is no privacy through the slats people can see straight through to your apartment, which often made the stay feel dark as we could not let in natural light in. It was also quite noisy with people coming and going at the main lifts right outside our door. We have stayed before and would consider coming back but will be checking which apartment we are given next time to ensure a more pleasant stay as the location is fantastic on hasting street.

Great family room. The lack of view was made up for by the ideal street location. Very helpful staff. Would definitely recommend.

When I rang for information before booking, the receptionist was very friendly and helpful. The apartment was big, clean, and well maintained. It pretty much had everything we needed! My only minor suggestions to improve the experience would be providing another 1 or 2 toilet rolls, detergent, dishwasher powder, washing machine powder (for the very little that it would cost you it would make a guests stay so much easier). Pool towels would be fab too. We had an excellent stay and were all very happy with our apartment. The pool area was super clean and gardens/grounds immaculate. On departure though we asked the receptionist to hold our luggage for the day as our flight wasnt until 7.30pm and she wasnt very happy about this. That was a bit disappointing. She held it for us though.

When I rang for information before booking, the receptionist was very friendly and helpful. The apartment was big, clean, and well maintained. It pretty much had everything we needed! My only minor suggestions to improve the experience would be providing another 1 or 2 toilet rolls, detergent, dishwasher powder, washing machine powder (for the very little that it would cost you it would make a guest's stay so much easier). Pool towels would be fab too. We had an excellent stay and were all very happy with our apartment. The pool area was super clean and gardens/grounds immaculate. On departure though we asked the receptionist to hold our luggage for the day as our flight wasn't until 7.30pm and she wasn't very happy about this. That was a bit disappointing. She held it for us though.

Very friendly Reception staff. Right on Hastings Street. Very good under cover parking and security. The accommodation was great and it had all the equipment needed to enjoy a restful stay.

Location fantastic for Hastings street and beach. However our bedroom and bathroom window faced the street and was very noisy at night and early morning. Apartment was also quite warm even at this time of year. Would get very hot during summer without A/C on all the time. Our balcony door did not lock and also did not appreciate having to hire beach towels at $5 each. Apartment was very large and also well equipped in kitchen. Would stay again but request another room.

Location fantastic for Hastings street and beach. However our bedroom and bathroom window faced the street and was very noisy at night and early morning. Apartment was also quite warm even at this time of year. Would get very hot during summer without A/C on all the time. Our balcony door did not lock and also did not appreciate having to hire beach towels at $5 each. Apartment was very large and also well equipped in kitchen. Would stay again but request another room.

We had a lovely stay loads of space nice & close to everything. Think the apartment could be a little better equipped we have stayed in the emerald 3 times before in different apartments always nice

Great location & apartment in first tower was better than other choices. Restaurants underneath gave a lively atmosphere & the apartment was like a home away from home.

Lighting in master bedroom ensuite was very poor. Extremely difficult for shaving and/or make-up.

Lighting in master bedroom ensuite was very poor.Extremely difficult for shaving and/or make-up.