The staff at reception is rude, maintenance is very bad. Asked for water bottles and never got it was told all staff are busy asked for help to fix tv noone came rooms are poorly maintained even suite rooms

Pro - Staff , restaurants, food quality , nice bar ,swimming pool Didnt like - Strong smell of cigarettes in the both rooms i have booked . Lack lf hot water . They had issues with bouler i belive .

Mostly okay, bathrooms are tired, bed sheets are clean but some are stained, food is of good quality, varied and plentiful however table placement mats are often found with food debris on them, staff are very helpful and very respectful of guests

This is an old hotel pretending to be a luxury hotel, but has done very little to deserve a good tag or rating. Very curious layout , esp the access to restaurant -- which is almost shady looking. Has close access to a Bar and all focus seems to be on it. None of the good facilities you expect, are available here like a gym. The restaurant had very poor choice of snacks or veg food with poor service -- dont care attitude, we felt ! The shower area in the bathroom -- all water flows across the bathroom since there is no barrier or a long enough shower curtain. The shower-head, of an old-type could not be adjusted to direct the water suitably. Other points, I have mentioned in another segment below.While it is the middle of the city, it has nothing much else going for it. My family didnt enjoy the stay due to overall below-par feel. Definitely over-priced for the offering.

This is an old hotel pretending to be a luxury hotel, but has done very little to deserve a good tag or rating. Very curious layout , esp the access to restaurant -- which is almost "shady" looking. Has close access to a Bar and all focus seems to be on it. None of the good facilities you expect, are available here like a gym. The restaurant had very poor choice of snacks or veg food with poor service -- "don't care" attitude, we felt ! The shower area in the bathroom -- all water flows across the bathroom since there is no barrier or a long enough shower curtain. The shower-head, of an old-type could not be adjusted to direct the water suitably. Other points, I have mentioned in another segment below. While it is the middle of the city, it has nothing much else going for it. My family didn't enjoy the stay due to overall below-par feel. Definitely over-priced for the offering.

Booked two nights. Left after one night. Blah blah etc

The hotel is centrally located in Kottyam and the service is good. We were upgraded to a better room. The blanket was a little short for the size of the bed.

Rooms are decent and food is good, should provide room for drivers.