Pleasant stay. Hotel is a short 15 minute walk from the centre of town Room was comfortable and clean Staff very pleasant and helpful The road is a little quiet and dark at night. I didn’t feel threatened but might not be an ideal place to stay for a solo female

Nice double bed nice shower. AC remote without battery, this place is 6 min walk from main road and that small road is poorly lit.

Nice double bed nice shower. AC remote without battery, this place is 6 min walk from main road and that small road is poorly lit.

Although I booked this great looking hotel in January, when I arrived I was informed that my room was not available and I was offered a room in the basement. This room was like a cellar and not suitable. I was found another hotel room in a hotel with no swimming pool on a busy road and asked to pay extra as it was a central location. I refused to pay extra. I paid the agreed rate and was shown a room that I accepted as It had been about 90 minutes since I had first attempted to check in. The room was in a hotel that was having building work done on it and drilling commenced on the exterior wall to my room as soon as I checked in. Unable to communicate that well with the hotel staff, complaints returned blanked faces and shrugs of shoulders. Breakfast was not served and service to the room or any attempt to communicate with me was zero. Extremely poor service, extremely poor facilities, very poor food, very poor standard for hotels.com

Although I booked this great looking hotel in January, when I arrived I was informed that my room was not available and I was offered a room in the basement. This room was like a cellar and not suitable.I was found another hotel room in a hotel with no swimming pool on a busy road and asked to pay extra as it was a central location. I refused to pay extra. I paid the agreed rate and was shown a room that I accepted as It had been about 90 minutes since I had first attempted to check in. The room was in a hotel that was having building work done on it and drilling commenced on the exterior wall to my room as soon as I checked in. Unable to communicate that well with the hotel staff, complaints returned blanked faces and shrugs of shoulders. Breakfast was not served and service to the room or any attempt to communicate with me was zero. Extremely poor service, extremely poor facilities, very poor food, very poor standard for hotels.com

wery nice famile wery wery good swimingpool

Hotel is situated at the center, but in a dark street. If you go out at night, the way back can be unpleasent. There is a nice outdoor pool.

I arrived in Chisinau airport at 6 in the morning and took a taxi to this hotel where I had made a reservation a month ahead of time through Orbitz. When I arrived at the hotel, the woman at the front desk looked completely puzzled. She did not speak a single word of English and made it known to me that I wasn't on the book for that day or any other day at all. Having made this reservation a month ahead and wanting to make sure I had a place to stay when I arrived after a grueling 22 hour flight, I was obviously disappointed. The woman kept telling me to wait in Russian, so I waited. And waited and waited. She was very nice and offered me two cups of coffee while I was waiting and allowed me to use their Wi-Fi so I did. After an hour and a half of waiting, I decided that since I really didn't know what I was waiting for and my entire stay in Chisinau was only 1 day anyway, I should stop wasting time and get myself another hotel. So, I made a reservation at another hotel and walked away. I came home to find out that they had charged me $500 for an alleged "no show" reservation which is not only an outright lie but also a total scam! The entire room price would have been $27 had they had a room, been able to keep their end of the bargain and honored my reservation, let alone speak English so they could at least communicate what had gone wrong. They do not deserve to be rewarded for failing to keep their end of the bargain. Do not do business with these shady people!

Hotel was good and clean, off road parking was great, finding the hotel was impossible, even the local police could not find it

Bad experience with this hotel. When I made a reservation I asked for a single room with a king bed but got 2 twin beds. I do not recommend this hotel

The place looks good but that is all. The staff is horrible, incompetent and unprofessional. I booked a room in advance and paid for it with my credit card. When I arrived and tried to check in I was told I owed them the money for my room even though I had a receipt about my previous payment. Instead of accommodating me, girls from front desk were demanding the money and showing extreme rudeness

My experience at Hotel Edem was described by the one English speaking member of staff as "terrible".I arrived at hotel Edem on October 7 directly from Chisinau airport.At the reception I went to check in whereby the receptionist informed me it was "not possible ". With some difficulty I found the booking on my hotels.com app. and showed it to her. However it made no difference there was still no room for me. The staff made some attempt to find me an alternative hotel but failed to find one. Fortunately I was able to use the app to book and pay for a room at Regency hotel. The staff at Eden booked me a taxi and asked me if I would return tomorrow when the room was available. I said I would.I returned to Hotel Edem on Saturday 8th at 1pm and checked into room 1. I left the hotel 15 minutes to go on a wine tour. I returned at 7 pm wherein entering the hotel I could see my bag packed and sitting in the lobby. The English speaking staff member said "Sorry we had to give your room to someone who had paid in advance". Then she made her "this is terrible" remark . Fortunately there was a room still available at the Regency where I returned.I am still feeling angry that I could be treated in such a cavalier way by a hotels.com approved hotel. It is not a nice experience to arrive in a non EU country like Moldova and to find that you have nowhere to sleep at 11pm on the weekend of a major sporting event. For this to happen twice in the same short stay is "difficult".

My experience at Hotel Edem was described by the one English speaking member of staff as "terrible". I arrived at hotel Edem on October 7 directly from Chisinau airport. At the reception I went to check in whereby the receptionist informed me it was "not possible ". With some difficulty I found the booking on my hotels.com app. and showed it to her. However it made no difference there was still no room for me. The staff made some attempt to find me an alternative hotel but failed to find one. Fortunately I was able to use the app to book and pay for a room at Regency hotel. The staff at Eden booked me a taxi and asked me if I would return tomorrow when the room was available. I said I would. I returned to Hotel Edem on Saturday 8th at 1pm and checked into room 1. I left the hotel 15 minutes to go on a wine tour. I returned at 7 pm wherein entering the hotel I could see my bag packed and sitting in the lobby. The English speaking staff member said "Sorry we had to give your room to someone who had paid in advance". Then she made her "this is terrible" remark . Fortunately there was a room still available at the Regency where I returned. I am still feeling angry that I could be treated in such a cavalier way by a hotels.com approved hotel. It is not a nice experience to arrive in a non EU country like Moldova and to find that you have nowhere to sleep at 11pm on the weekend of a major sporting event. For this to happen twice in the same short stay is "difficult".

Certainly not the experience I am accustomed to with Expedia or any of the bookings I have had in the past. Upon arrival to Edem Hotel I was told that I was to pay more money than I had reserved it for. The pool was drained, fair enough, it wasn't quite summer yet. But we were looking forward to using the sauna so we requested to see it before paying the ADDITIONAL cost of the ROOM. We were told it was in working order and we could use it, it was only after we had already paid for the room that we were told that it would be another ADDITIONAL cost to use the sauna. Once we saw the room, we knew we had been played as fools. Stained dirty carpet, broken shower (not only the shower head, also the shower door didn't close), sheets that didn't even cover the whole mattresses and the mattresses were so blown out that all you could feel was springs. Worst of all, the breakfast was so dodgy with yogurt that had gone way past off, moldy bread, and cold eggs that you couldn't even eat it.

Got to the hotel in the early hours. No problems checking in. When I went to pay the next day they tried charging me £12 more than the booking price on expedia. Hotels in Chisinau are already overpriced and cost more than western hotels. No english speaking staff either. I didnt read all the reviews on expedia I only glanced at the rating; if I read them I would not have gone to this hotel. No water in swimming pool.

Got to the hotel in the early hours. No problems checking in. When I went to pay the next day they tried charging me £12 more than the booking price on expedia. Hotels in Chisinau are already overpriced and cost more than western hotels. No english speaking staff either. I didnt read all the reviews on expedia I only glanced at the rating; if I read them I would not have gone to this hotel. No water in swimming pool.

I booked the room and upon arrival the administrator asked if I wanted to add breakfast. I said ok, and let her know that I had to be at the train station by 7 am.Came down for breakfast at six, was told that the restaurant didnt open until 7:30. So, I paid for a breakfast that I could not get.Room had two small single beds. I booked a double.Only place to eat was at least a ten minute walk. Not a great place for a hotel.

The bed sheets were old and not washed. The rooms are not clean either. Furniture is old as well. There are no curtains so you get up automatically with the sunlight. The hotel has got water problem. I had to leave the hotel in the middle of my stay and shift to other hotel, as there was no water for 2 days.

It took two locals over 45 mins with google mapping to eventually locate this place and then its name was spelt differently out front. The apparently usual family weekend pool party was in full swing about 20 people and I was directed away by the older lady while the much nicer younger lady was saying swim,very hot (34oC) you swim. I was asked Visa/mastercard or cash when I said card the story (as is stated in many previous reviews) changed to machine no work you pay cash in Euro's. I was 2 euro short and did the older lady bug me constantly by sitting near the front door and went i went outside or came but in it was the same You owe 2 euro! Breakfast was stale and sparse so I booked the next night without breakfast. Well Madam wanted the same money Hotel.com too cheap wrong price! I showed my confirmation at the cheaper rate so then it was Your room booked for next night you must shift. I was shifted into a far inferior room threadbare carpet no frig and onloy the one room whereas the night before it was a two room apartment.Guess what no one stayed in my room as they left the door open and it was next door. This lady according to my experiences and past reviews does more to destroy tourism in Moldova then any other person.

This hotel was worth the price. The room was fine, carpet was old and stained but the beds were good. They have a nice pool. The neighborhood is very quiet. It is a bit of a walk to the center of town but easy to get a tram to the center. Also, hotel is a little hard to find. They doubled book my room on the 2nd night and I had to change to a room in the basement. Was annoyed about this because they new I was staying another night but I was given a discount for the inconvenience. The owner of the property is a little rude - she didn't help me out with the overbooked room. It was either I take the room in basement or leave - she only spoke Russian and Moldovan. Only one person spoke English and he was nice. The rest of the staff was fine, just the owner was difficult. If you don't have any issues like this, it's a good place to stay

Nice hotel overall ! A bit hard to find at first time, but then you orient rather easily. Not the richest part of Chisinau, but it is safe. The pool was empty and rather useless and breakfast was very very basic ! On the positive side, the staff, especially Edward was very very helpful. Just bear in mind they will ask you 3% uplift if you want to pay with a credit card. Moldova is not the best place to use a credit card anyhow so I ended up paying cash. All being said, I do recommend the hotel and I would stay there again if I happen to go back to Chisinau.

It's more a pension, than a hotel. It wouldn't be my first option. I loved chisinau

I enjoyed this town and the country. Crivcova wine country was a must see. The people in this country are very pleasant and helpful.

We really enjoyed our stay at hotel Edem. We recently travelled from England to Romania and Moldova and were concerned about safety etc in Chrisinau... read some reviews on here and thought this one seemed the best... we arrived by train at the train station which is about a 10minute walk or less than 5 by car. If you arrive at the train station i would definetly advise you get a taxi first, we got done by our taxi driver and charged about 5£ it literally will cost 1£ if your charged correctly (incredible i know). The hotel is in some backstreets and you maybe a little worried at first but its actually a nice neighbourhood. The pool is fantastic just what you need in the summer. Breakfast is also spot on and best of all is the man who works downstairs and there most of the time speaks very good English and is very helpful to give you advice or any help. Dont look any further than this hotel if your going to Chrisinau. Great place! Matthew

This hotel is ok ... Just 3 points to improve ... The breakfist is till 10 am and very poor in quality ... When you come back at 5 - 6 am , you have no chance to participate ;-) In my room , there are no balck curtain on the window and you are automatically wake up by the light or headake in the morning and last point, there are chiting you at the reception by trying to fake you at the reception by giving you exagerate price of transfer of taxi ... For example 20 euro to the airport when the normal price should be 50 lei, about 3 euro ... otherwise , everything else is ok and good quality

Basic hotel with no frills and very thin walls, but overall a pleasant stay. I would recommend it if you're looking for a place to sleep, but not spend much time. The pool looked nice, and would have been great in warmer weather. Helpful staff.

The hotel itself is OK. Rooms are clean, spacious but definitely not 4*. The hotel I think it is family run, not very well trained staff. The location is pretty central but in a very undesirable neighborhood... The street is very narrow, really damaged and seems like it is inhabited by gypsies. When I wanted to pay by credit card they said that there is a 3% commission for card payments.... No lights inside the hotel at night time... All in all bad experience.

Nice hotel (family run) and most helpful staff. Street a bit damaged.