The place is nice, breakfast kind of simple but sufficient.

Breakfast is very good. Coffee make facilities. Close to a mall. Free parking. Staff is great!!!!

We parked our car in a nice parking area for cars up to 2.30m. The nice staff welcomed us with a drink and introduced us to the hotel. The view from the top floors is amazing. And their gym is just perfect. Never saw a hotel with such a big gym. Really nice hotel! Definitely!

We parked our car in a nice parking area for cars up to 2.30m. The nice staff welcomed us with a drink and introduced us to the hotel. The view from the top floors is amazing. And their gym is just perfect. Never saw a hotel with such a big gym. Really nice hotel! Definitely!

Good location, the hotel have a shopping mall and a casino next to it. There is a lot of nights activities around it.

English speaking people at the front desk. They try very hard to be helpful. The food at the hotel is average at best. Rooms are going down hill a little. At least they are clean.

English speaking people at the front desk. They try very hard to be helpful. The food at the hotel is average at best. Rooms are going down hill a little. At least they are clean.

Wifi didn't work for a day and hot water was not working in my room. They to fix it last night and it got warmer but no follow-up or resolution. Let's see if they do anything when I check out tomorrow morning.

Small hard beds, hard pillows, not prepared to receive many people, breakfast was a mess

We stopped there to spend the night on our road trip to the south of Chile. Very good option, probably the best in the area. Was a little dissapointed with the indoor pool, which lacked maintenance and cleaning

Staff totally nice, good facilities, clean, breakfeast was delicious

Great hotel with nice staff that helped us with everything we needed.

I made a reservation for 3 adults, but the hotel assigned me a room that had a king size bed only. I called to confirm I needed 2 beds but the hotel guy said the reservation was for a room with a king bed only. When I arrived they insisted, finally I had to pay for the extra bed an additional 50%, which I would have preferred to be charged when making my reservation. I also had to wait for the second bed to be carried to, and fixed at my room. Everything else was as expected or even better.

We were very impressed with the service mentality and anxious they were to be helpful.

Lack of signage to enable you to get to the 3rd floor Check in. Slow Check-in Receptionist lacked english -bit of a suprise as it's an american chain hotel Noisy Bar area Breakfast served in a meeting room

Lack of signage to enable you to get to the 3rd floor Check in.Slow Check-inReceptionist lacked english -bit of a suprise as its an american chain hotelNoisy Bar areaBreakfast served in a meeting room

Hotel was nice. Restaurant was okay, but we were surprised by some of the menu outages.

It was good but they couldn't find my reservation, that took time. The matres are very hard.

Bad smell in the room. Bad quality sheets. Small and crowded breakfast area.

Very pleased to find this hotel in heart of Los Angeles. The staff were very helpful And spoke good English. The room was well appointed and clean, the breakfast was good and the location was great for access to shopping and restaurants. Was a little apprehensive driving into town but the hotel made for a nice surprise.

Very pleased to find this hotel in heart of Los Angeles. The staff were very helpful And spoke good English. The room was well appointed and clean, the breakfast was good and the location was great for access to shopping and restaurants. Was a little apprehensive driving into town but the hotel made for a nice surprise.

Reasonable hotel, terrible parking, good restaurant, dirty carpets

Great hotel, amazing buffet in the morning!

This should be rated four star as it has good rooms with full size bathtub, efficient AC, fab restaurant and great brekky plus easy safe parking BUT in the two rooms we used the room door did not shut securely, even after slamming it shut, we discovered this on returning after a couple of minutes to pick up a forgotten item. Plus the two main lifts have room card security which prevents upper floor access - however the service lift (which is available from the car park to upper floors does not! Finally to my great annoyance I was charged OVER TEN US DOLLARS FOR RECEIVING (not making) an overseas call which I queried on check out but was assured was correct. Apart from these items we enjoyed our stay and found the staff helpful, efficient and friendly

I just stayed overnight coming from Argentina to Santiago.The hotel is modern and the rooms are confortable but a bit run down, needs attention ( doors, carpet)Check out was very slow, just one person helping and there was a party of 12 chinese before me, had to wait a lot

It seems that there's no other hotel we can stay in the city.

I posted a review for the Sheraton a couple of weeks ago complaining about the noise caused by repairs during the night. This time they upgraded me to the Tower, which is way better than the regular Sheraton. Of course I was being spoiled after the bad experience I had last time, but in any case it is good to see they considered my feedback.

Really enjoyed the hotel, very fast service, cleanly rooms and the location is perfect. Convience of a casino downstairs, I would definately return

This property is in a great location for stays in the heart of Los Angeles. The hotel restaurant features an excellent wine list and great menu options.

Nice hotel, fair rate, clean, comfortable rooms, nice staff