This hotel needs to be updated. The air wasn’t working on our floor in the hallway. My family member got locked out of her room due to the door being jammed. Our television wasn’t working in our room. There was a friendly worker when we checked in who went above and beyond, but I believe she was the only worker there. I wouldn’t recommend this hotel and I won’t be staying again.

Itching

Stains on carpet which was old and dirty.

Good value. Great service.

They were very clean nice give me a big room breakfast was good and you're busy no noise or anything so I enjoyed this 15 stars for this one and I love the best western plus

The indoor pool was closed as we found out after check in. Room was filthy! Breakfast and checkout were the only good things!!

We like it’s was convenient off the main road. The hotel was clean rooms were clean and spacious. We didn’t like the fact it didn’t say online the phones were down so when we tried to call from our room they weren’t working. When we checked in waited at the desk for a good 10min or so waiting to be helped then on this little board says call this number for assistance. Finally got through to someone. My husband went back to get a drink and the bar has happy hour only that wasn’t listed online. Then went to the vending machine to get a pop and it’s now at the front desk and he waited again to get service. Got tired of waiting so left a note saying hey I’ll pay for this here’s our room number. In the elevator it’s not lined up very well to the door so my husband about fell. Then it says it has a pool and hot tub. Only had a pool. They took out the hot tub at some point in time. They have laundry service which was great but don’t offer to sell laundry detergent. This was the only reason why we booked this stay, the pool, bar, hot tub and laundry. Well we got the pool time that is all we got. Very unsatisfied customers

My husband is 6’6 and the shower head was actually tall enough to be nice for him to take a shower. Room was clean, comfortable and everything was working. Staff members were friendly and helpful.

Nice

Very friendly staff, nice atmosphere and comfortable room good free breakfast and coffee free Wi-Fi with fridge in room good place to stay

I usually pay attention to reviews, I feel they are very helpful when choosing a place to stay !! We were traveling with family on this stay and they had already booked several rooms or I would not have stayed. We arrived at 2:45 am approximately, to find our room cancelled and marked as No Show . The staff was helpful in getting that resolved. Thankfully our room was still available. The Overall Hotel furniture is terribly beat up and well used . Our room was not clean . The furniture was dusty, carpet needed vacuumed, bathroom was filthy and black mold was growing in the corner of the shower. My 11 year old was disturbed about the cleanliness of our room !! After conferring with my other family members, they said their rooms were in unclean condition as well Please take note I am not usually a complainer but felt this needed a review The positive out of this was the beds appeared clean and they were not the worst I have slept on . The staff was not friendly but was helpful at 3 am in the morning.

Furnishings are worn out. Nice and polite staff.

Clean and quiet. Breakfast wasn’t very tasty though.

Very nice and clean hotel. The beds and pillows were super comfortable. The staff I encountered was very nice and helpful. The breakfast was good! The pool was a little cold for my liking and also the hotel does not have a hot tub. It has a jacuzzi suit, but no “hot tub” Over all very satisfied, will stay again when I go to the next Grizzly game! Thanks for a wonderful experience!

Everything was great but I will recommend a better breakfast

Our room was terribly dusty and disgusting on the floor. They were sticky. There was trash behind the beds. The outlets wouldn’t hold a plug in in it. The breakfast was terrible. It was not clean in there. They had no help at the front office desk. The poor lady was having to check people out while trying to cook for the breakfast room. The main reason we booked because it was last minute and it advertised there was a HOT TUB and the hot tub was closed and filled in. So that is false advertisement. The baseboards were filthy. It was just dirty.

The furniture in the room is dated (very old) the couch pillows were very dirty, the coffee table was broken, missing screws. These things needs improvement.

Everything was clean to the naked eye but we had bed bugs. We stayed in room 102 staff was friendly and check in was easy but we were very disappointed in our stay due to the bed bugs and it listed a bar which is there but no one to work it nor was it stocked. Breakfast was good. We won’t be back.

Great friendly service

Staff was very nice.

Everything Was Ok Glad The Manager Mrs Tammy Was Able to help

Room carpet was in poor condition. Refrigerator was warm and not plugged in. Lamp had a bulb hanging down from a broken socket. Another lamp base was corroded.

It was alright nothing to brag about been better for the price

Description of Amenities included a hot tub, and I was told the hotel has never had a hot tub. I would not have chose this hotel to you if I had known there was no Hot Tub. I was more disappointed with Expedia because they should have checked this facility out before listed it on their website.

Elevator stop working on last day.

I didn’t stay, I booked the wrong best western in the wrong city and I called back within 30 mins to cancel and the receptionist told me to call Expedia to rectify my dispute but when Expedia called them they refused to refund me. Because of this experience I will not stay with best western again.

Everything was perfect!!! All staff was excellent!!!

Bed bugs 🐜 my skin have bedbugs bite all over

First of all the hotel advertises a hot tub. NO HOT TUB. Second I reserved a king suite. NO KING SUITE. Supposedly sold out of them. Third not a big deal but the elevator was broken. Nice staff

On June 12, 2023, when we arrived, they told us that the elevator was broke. We were booked on 2nd floor, me 74 yrs old and husband 65 yrs old, with both leg issues, had to carry luggage up. When we arrived at our room there was a used dirty wash cloth hanging over shower rod in Bathroom and TV left on. Trying to fix tv that night and called Desk Operator twice , no answer and called again twice June 13th at 3pm and 9:30 p.m. no answer. Also June 12th, husband used stairway multiple time at the side entrance to go to our vehicle, we were on 2nd floor and everytime someone has door on outside propped open with a rock.and someone would always put rock back again. We didn't feel safe because lock door fr. outside is propped open. Bag of garbage been laying in 2nd floor stairway since Monday around 6 p.m. The chair is dirty with white stuff, tried to clean it but looks like paint and sofa was really dirty, didn't have time to take picture of it. June 13th, 4:30 p.m., we decided to go to the pool, they had pool door propped open with large trash can. Lady behind desk said yes we could go in when we asked. Didn't bother moving large trash can holding door open . Very rude and unhelpful staff. We would never stay there again.

This place was amazing and had a nice clean smell. Front desk was very helpful

My stay was great like always was a little disappointed in the breakfast no bacon it’s usually great but overall it was a great stay like always I will b back