Very nice hotel, staff excellent, breakfast broad - both Japanese and western food & beverages. Esp liked custom eggs benedict station. Complimentary lounge in afternoon & evening for free beer, coffee, tea and light snacks. Room size (~265 ft2) good for medium sized Japanese hotel room. Convenient that New Chitose airport shuttle bus ($12 ea way per person) stops at this hotel. Safe in room large enough for computer, iPad and other things. But essentially on floor so required flashlight and laying on carpet to program first time. Room needed book shelf in corner to lay stuff. Small round table w only one chair. Square table prob more efficient. Bath fine. Good shower & tub room. Bidet nice. Hotel very convenient to Odori Park. Autumn Fest on during our stay, so we ate lunch there every day. About 10 blocks of booths highlighting different food & beverage from many cities in Hokaido Prefecture. Convenient to bus, train, taxis but great walking in all 4 directions from hotel.

Really friendly and accommodating staff. Good points were the lounge area with complimentary beverages and location is fantastic. I didn’t use the breakfast facilities so can’t comment but others said there was a great range but probably not value for money, Negatives were lack of ironing facilities and the room, while non smoking, still smelt of stale cigarettes. The shower over the bath was a little annoying. In need of a refurbishment but I’d happily book again.

Wonderful hotel. We checked in late (around midnight) and had no issues. Room was very nice and clean. The breakfast was amazing and included champagne for mimosa's! Walkable to akerenga and oodori koen. About a kilometer and a half from Sapporo TV Tower. Tip: if you take a taxi back to the hotel, there is a Mercure Sapporo, and Grand Mercure Oodori Koen. This is "Grand Mercure Oodori Koen." The cab driver was perturbed that we needed to look up our reservation to confirm which location we were going to.

The staffs are friendly. They offer free afternoon tea and night tea which includes beer and wine

Bus to airport is right outside hotel(back side). Room very outdated.

Friendly staff and provide free car parking

The room kinda sucked. Was very stuffy, no AC. Very old furniture. No fan in the bathroom

Hotel is quite old, and lamp in the room washroom was flickering during the second day of stay. In addition, hotel staff was not able to make arrangement for the airport taxi in the next early morning (4am) with 24 hours ahead of schedule as being confirmed earlier, and never informed us earlier so that we can think of any other ways, leaving anxiety in us. Luckily, there was a taxi managed to be called to pick us up 3 hours before our departure. Please do not simply give a rest-assurance to get a confirmed taxi when it is not possible, this may cause confusion and anxiety.