We arrived and were ignored by the receptionist for 5 minutes while she continued working on her computer! She then gave the impression that we did not have a room booked before finally accepting we did. Not what you want after a 10 hour car trip. The room was well decorated but the toilet was leaking from the cistern to the bowel and constantly refilling. The hotel MUST have known about this and we tried a minor repair as we did not feel like speaking to the aloof receptionist. The noise in the night was awful but we did get some sleep. The décor and feel of the place is fine but we would not return as we don't think they care about customer experience.