This property is in average conditions, rooms smell humidity

Great breakfast, great staff

The check in process was awful. The hotel staff attempted to have me cancel my reservation which had been already paid, so that the hotel could charge me additional for what they claimed were “taxes.” The taxes were paid with my reservation. Once the hotel staff determined that I live in the United States they wanted to add additional fees to my reservation. The hotel staff wants me to pay additional for my two rooms that I reserved, I paid $211 for the two rooms and they want me to pay $260, initially they claimed the additional fees was because I was international, now they claim there are additional taxes, lastly they claimed it was because my mother decided to join us on our trip (she was not included in the reservation). They also called in the phone asking me prior to checking in asking me to pay cash as they knew I was coming from the US. This is unacceptable! The hotel should not be listed on Expedia due to their predatory and downright shady business practices.

Hosteria was extremely clean, there were people constantly cleaning around the property, the registration lady was very helpful , food was excellent, this is my 5th visit to chorlavi, twice staying in rooms and will definitely come back next time I visit Ibarra

Lots of things for kids to do like mini-golf and scooters. The food was not very good and the jacuzzi was not big enough for the size of the hotel nor was it very hot.

Lots of things for kids to do like mini-golf and scooters. The food was not very good and the jacuzzi was not big enough for the size of the hotel nor was it very hot.

Wonderful traditional Hacienda with beautiful grounds and lots of fun activities for kids. The staff was attentive and very helpful in helping us arrange transportation and day trips with a great guide. The buildings are old, which is the charm, so expect rustic.

Amazing service, beautiful place