Horrible check in experience. After traveling for 14 hours we just wanted to get to our room and relax. We were instead directed to not one but two different areas to be sold a Time Share then several excursions. We were not allowed to get our room key until we sat through these sales pitches. After about another 45 minutes, we were able to make it to the room where it was extremely disappointing. The room was old, dirty and dated. I attempted to access the room safe but I was not working. The Fridge was not working either and was old and dirty, I stepped on a piece of glass that had not been properly swept up or cleaned. We asked twice for a service technician to fix the fridge, but he never came. We were finally moved the next day to another room that was not much better. All bad from there.

Awesome place , very convenient. Great staff and entertaining. Them People starting to feel like my new family .

Staff super unfriendly Worst service ever experienced in a hotel Rooms are super bad equipped Pool and Beach nice

Everything

This place is unsafe. Our room was broken into, the security was unhelpful and probably in on it. There has been numerous police complaints and people getting robbed or even raped at this hotel. Warning. Do not stay here. Room rates were high, service was poor, overall satisfaction was sub par

Property was clean, nice pool and beach.

When we got there the room wasn’t ready;however, the front desk service clerk was very nice and accommodating. She didn’t everything within her power to get us to our room within an hour. The room I stayed in AC was leaking so we had to change rooms in the middle of the night; however, they did allow us a late checkout to compensate.

The location next to a gorgeous beach was great, the property itself was extremely dated. The most disappointing element of the stay was the poor concierge. The woman running the desk was very unhelpful and unknowledgeable about local excursions, bike rentals etc. and No WiFi in the room! Ughh