Good

Stayed for one night. Very clean and quiet hotel. Breakfast was great.

Loved the small kitchen in the room

I stayed for two nights & the employees were great! However the pool was dirty & the hot tub did not work. This property is not that old so I’m not sure what was goin on. But maintenance seems to be an issue.

The stay was excellent but the hot tub was still out of order. Pool was chilly so no use of either of those amenities. Also the treadmill wasn’t working again same as 6 months ago

Everything was clean

Everything was ok

Stayed there for several days due to emergency situation. Staff was friendly and assisting, and they were very empathetic to the situation and we were very appreciative.

The Hotel was overall very nice. Rooms were clean and the breakfast was really good, the staff was very friendly and helpful.

The property was fine. We didn't have enough towels and getting more was a challenge. The tissue box literally had one tissue that was positioned for decoration. It also seemed like the AC would reset in during the night so it was warmer in the morning than what the room was set for at night.

The continental breakfast was great!

Staff was the best !!

Clean, quiet and just what I needed for an overnight stay before moving on in the morning

The desk staff in particular were great. Thanks

excelent option to take a rest in the middle of a trip

Thanks

The room was clean, but the amenities such as the pool were dirty.. the employee said that it was because they just painted the bottom but it was algae green spots on the bottom and a bunch of bugs floating in the pool. (It was an indoor pool)

Everyone was friendly

Only please de breakfast time is too early. The things for a shower are too small

Had no hot water the both nights! On the second day we left before house keeping came and when we got back room was not freshened up. Especially the bathroom.. no new towels just bed was made poorly. And nothing was stocked up like Tp or the complimentary makeup wipes. Mind you I pick up all are belongs in put in closet. So they can’t say it was bc they didn’t want to touch our things.

Very quiet

Loved my stay!

The property and room and facilities were nice.

I’ve stayed at this Best Western several times and have never had a negative experience. The staff is friendly and the rooms/public areas are always clean.

I would definitely stay again and recommend everything was perfect and very clean and updated and convenient to where I needed to go the next day

Breakfast was ok, not particularly extraordinary. Sometimes I had to wait for a while to get stuff like eggs, waffle batter, etc. There was usually one person only trying to keep the breakfast dining room running even though there were 15-20 guests there. Beware of the location. There is not really much around it and San Antonio is still a good 20 minute drive away.

Great service and continental breakfast. Courteous staff. Clean facility. Dining options not too far away. Only about a 5 minute drive.

Great stay and experience.

Staff is excellent, fast and efficient. We were in a room and resting right away.

Nice and clean

Breakfast hours should be extended to 10am.

We drove to Texas from Florida to move into our new home and needed a place to stay the night before closing. We searched "pet friendly" hotels on hotels.com because our family pet, "Tuesday" the dog, was with us. Best Western was the closest hotel and very specifically highlighted the fact that it was pet friendly. When we arrived and went to check-in, they informed us that the hotel was in fact NOT pet friendly. No big deal, BUT, the hotel refused to refund us our money, roughly $130. We called hotels.com AND the hotel several times, both playing the "blame game" on each other, ultimately landing on the fact that the decision was up to the hotel and they firmly refused, even though we were never able to check-in and had only booked the hotel 10-15 mins prior to arriving (meaning that we did not prevent them from selling the room to anyone else and then cancel last min). I screenshotted the hotel description reflecting that it was pet friendly (on hotels.com) and disputed the charge with my bank. Absolutely TERRIBLE customer service here. Pretty disappointing being that they were one of the newer hotels in Lytle. I would suggest renting an airbnb instead.