A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away

I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.

Room was clean and comfortable but a cold shower is unacceptable

Great stay and good prices, good amenities nearby as well.

Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.

The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com

Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.

Good location and was walkable to town

Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!

Only ever talked to the owner by phone, who sent me a text with a room number, to find someone else in that room. Rang up again and he sent a second text for a different room. No towels or cups in the room, rang up again, and we found them left outside our door on our return but only 1 large towel and 1small, and cardboard cups. No hot water at all, in sink or shower for the 2 days we were there. TV remote not working. Other people in other rooms had the same problems - see photo

The hotel should be closed down as is not fit for purpose our room was flood on the first morning i got up and no electricity they moved us to another bedroom and the water was starting to come in to that one aswell they then moved us to another one where the toilet was not fixed to the flooring and was leaking aswell the hotel is filthy. My sister-in-law room they had no hot water another person in room 4 had no hot water and no electricity i have videos and photos. And im looking for a full refund

I Wish i Slept in my Car it would've been Cleaner and more Comfortable than this Doss House the Headboard had been Ripped off the Wall 4" Holes where it Should've Been Dirty Marks on the Wall where People had Rested their Head obviously it had been missing from the wall for some time as it was stuck down the side of the Bed the Pillows where cheap flat and Nasty i had to use my Jacket to bulk it up the Toilet/Shower Room was a Joke Black Mould all around the foot Basin and up the Wall you wouldn't wash your dog in it incase you caught something The Towel Stand heated Rail Drier was coated with Rust and Flaking Grime the Toilet i used i actually thought my Kidneys had packed in only to discover it was black and had never seen Bleach in years also the Toilet was made for a Child as I'm 6'4" i thought i was Chinese as i was basically sitting on the Floor Squatting the Coffee Cup was Disgusting scale marks of Old Tea /Coffee i Drank Water that i Had didnt Dare look in the Kettle incase something jumped out at me also i paid £41 for a Single No Breakfast No Staff the Place is a Shambles if i was the Owners i would Sack on the Spot the Cleaners not fit for purpose and employ someone who knows how to Clean they should be ashamed of themselves I Just Wished i had Taken Photographs But i know i will never set foot in that place again also No Car Parking Park at your Own Risk

Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...

I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.

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Effective. Good bed. Good Wifi. Clean.

On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.

The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.

I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.

Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day

There was exposed wires and screws sticking out of the wall. Silver fish in the shower and toilet. We refused to use the sink in case there as well. The beds had sheets with stains and the bed was broken. Absolutely awful stay. Wouldn’t recommend

Oops. I lived in Hartlepool as kid and passed the Douglas everyday, nicknaming it the 'Doglas.' Had people stay there years ago who really liked it. Sadly, , my mother got mugged outside in 1999. Haven't heard of any similar incidents. Working in the area last weekend, with near tragic closure of the lovely Grand Hotel I decided to give the Doglas a go for a two night stay. NOT A GOOD START Arrived, shattered at 8.45 were was no-one from the hotel to be seen, only a customer pacing the floor complaining about (someone else's) sock in their room. Normally you just get tea and coffee. The Douglas employs a policy whereby you ring a number on arrival and receive a pass code to get into the building, along with your room number. The key is sitting on the bed. I bounded optimistically upstairs. In the room was indeed something on the bed - the occupant who had been allocated the room earlier, Thankfully he was very nice about it. I rang the main number.... no response. Emergency number, No response, Any advice from free sock recipient? No. Finally a ringback, and room 18. Ah well. A hearty breakfast would set me up for a busy Saturday. Nope, no breakfast or explanation, either day. The owner did apologise and I enjoyed the Sunday carvery (40 min wait). The room was acceptably clean and bed comfortable. Wasn't expecting Claridges! Feel bad about chatting amicably then sending a downer review, but incidents like this could surely impact the future of any hotel.

Fine for a night

Disappointing visit. When I arrived they had no record of my booking even though I had the booking confirmation from them. I had to book another room and pay cash. I am still awaiting a refund from Douglas Hotel / Expedia. The website does not indicate that they are not currently serving breakfast. Room wasn't cleaned the next morning.

We were only there for one night and had booked a superior double, dread to think what a normal double is like? It did not bother us that there were no staff on site as after calling, someone arrived pretty quickly, the room although spacious and the bed very comfortable, detail was overlooked, only one cup, so had to share a coffee and repairs required, TV did not work, the hotel in general is very worn looking and basic, on check out we attempted to call the proprietor several times, but no response and in the end had to leave without settling our bill, which now means we have to chase people to make payment, no way to run a business....

This place was very noisy walls are very thin. Blinds are dirty, the TV, tap and sink shelf are broken. No sleep here😕

My room was cancelled at 2pm so nearly ruined the trip but the hotel owner redeemed himself by finding a hotel in Middlesbrough and paying travel not ideal but I think he did his best so as I say he redeemed himself

Nothing

Very disappointed after looking forward to a nice shower to find that there was no hot water not even warm after getting dressed I reported this I was moved to another room to my amazement still ice cold I was refused a refund so had a cold shower at least it wasn’t winter

Very disappointed after looking forward to a nice shower to find that there was no hot water not even warm after getting dressed I reported this I was moved to another room to my amazement still ice cold I was refused a refund so had a cold shower at least it wasn’t winter

Booked a single room for 2 nights but decided to leave after 1. Here's the list of issues I sent to the owner/manager whose card I found at the unmanned reception... Toilet seat missing Bulb missing in over-bed light Evidence of toiletries left from a previous occupant TV had fallen off the wall and was propped up on the desk Toilet roll holder missing Basin shelf missing Hot water tap on sink was a dribble so never went hot Shower was barely usable Skid marks inside toilet Window catch in bathroom broken Shower door off rails The rest of the hotel was littered with items just dumped in shared spaces and corridors. Bins had not been emptied, etc, etc. The restaurant was closed and the promised bar/lounge too.