Good value

The place is very unkept. I checked in, walked to my room and then checked out. Just scary. Everything needed to be painted - mirror broken in the room … just NO! I booked another hotel and left.

old worn out an run down

Old, not updated. Some sheet were stained and so were the towels.

Great staff; comfortable but a little dated. Close proximity to McDonalds.

Woke up to baby roaches on my luggage.

It wasn’t the most unkept place. The beds were okay.

Stuffy and smelt musty

Comfortable and clean rooms , quiet and felt safe.

It was the worse time of a vacation because the AC unit was leaking and there was a puddle of water on the floor and they tried to clean. So with this issue the room was very damp when we come in and we just dealt with it because it was the only thing ij town due to the holiday weekend.

Hotel staff very nice, area located is safe and there is plenty of parking. There is breakfast from 6-9 which the website didn't mention. Pool was broken so that was a bummer. Beds are very firm. Water is hot and AC works great. Other than that the price is what you pay for what you get. Not fancy or perfect hotel but great experience for us

Pool was closed.

Very nice

I have always picked this hotel multiple times when I’m in Lubbock, never have had issues. This time around, there was roaches in my room and what looked like mold on the ceilings. We didn’t see it until we got up this morning because we literally fell asleep as soon as we got to the room. The staff is always so nice and check in, but I don’t think I’ll pick this place again in the future.

The staff was not very accommodating

The property wasn’t look like it did on the website. It is in definite need of some updating, new paint & a little more updated furnishings

Very well priced, and the staff is friendly. We usually stay here as we go visit family in Colorado.

There was not enough towels. When housekeeping came in they did not take dirty towels and leave clean ones.

We reserved 2 rooms and even though the place looked run down, cheaply re-painted, you could tell it wasn't very clean. Communication with the front desk was poor. The phones in the room don't work. They are stingy with towels and bedding. I had a sofa bed and had to go downstairs to get a set of bedding. I was told they were out and as I complained he said one minute, then came back with a set of bedding. I brought a grocery sack full of snacks and food that could be cooked in microwave for my kid. We left the room one day and came back within a few hours and my mcdonald's bag that had trash in it was there but my Fresh grocery sack was gone. I went downstairs to inquire if the staff mistakenly thought it was trash and grabbed my bag. He told me I was the only one with access to my room. Then I mentioned that housekeeping had came so they had access and since he had hallway cameras all he needed to do was to access them to see if they in fact carried a grocery sack. He kept denying that his crew would do that. WTH - a child's snack bag? This is ridiciolous. Poor service.

My husband and I are not particularily picky people. When we travel and just need a place to lay our heads for a night, we choose a moderately priced hotel/motel. That said, we were disappointed in the condition of our room. There were bugs in the bathroom, the clicker to the remote didn't work, the bed and pillows were lumpy. There were very few people staying there but we were told there were no rooms on the first floor and the pool was out of order. There was loud banging through the night so we think maybe they are remodeling? The young man at the front desk was very nice and tried to fix the tv remote but was never able to. We hope that they are just going through growing pains but I think it would be wise to give them a few months.

This is a dirty roach filled placed. I couldnt even stay in the room. Roaches all over the room. I have the pictures to prove it. Mattress had huge blood stain on it.

The room had mold in the bathroom so we couldn't stay. We asked for another room and was informed of no other room available. In addition, because of a non refund policy i lost my money. I got my I won't book with you again.

Great stay

I hated the whole experience, I saw a small rat the sheets were dirty! The staff was not friendly at all.

The staff was nice. The room was dingy. Thin sheets, towels and pillows. The room had an unfortunate odor. The safety latch on the door did not function. The pool was out of service.

We had a very comfortable large room, and was upgraded to a suit free of charge. The stay included a free breakfast. Was in a good location and a quiet hotel. Would definitely stay again.

I liked the quite

I ended up getting a refund because the first room smelled like an ash tray. Then they moved us to a second room where the mattress had mouse poop, an empty beer bottle and holes in the sheets

I felt welcomed

Well lit up Hotel, friendly staff, walking distance to restaurants.

Felt welcomed

Roaches running around, door looked like it had been broken down before, toilet had a non stop leak and don’t dare sleep till 10 cause little chicka will come banging ur door down and make you think someone is trying to break in and wake everyone up in the hotel. But they proudly think they are a 8.3 lol