Well located. Good facilities.

Problem locating the reservation from Expedia. And questioning my payment using Expedia rewards. There is room for improvement.

M

My stay was very comfortable

Room TV set and cable very outdated. Parking lot structure dark and uncomfortable Breakfast dining room tables not clean timely Staff friendly but unattended

Within the expected standard for price paid. Nothing extraordinary. Great location and quiet.

I was so satisfied with my stay. The hotel exceeded my expectations and the area was perfect for walking, dining, and shopping We were in Santiago for the ParaPan Games and had no trouble getting around the city I would Absolutely stay there again and recommend the Pullman to anyone

Friendly service

Location is excellent, staff is friendly

Good hotel, good location

Well kept, comfortable, and reasonable price. Rooms were modern and clean, albeit no frills (e.g. no mini bar, extra chairs, mini sofa, etc).

This was a long stay; 11 nights. No recognition of status with Expedia, despite claims that Expedia members will receive special welcoming treatment. Tiny bed for two people. Reception incompetent. They never did figure out the reservation was for two people. This is a tour-bus hotel that caters to large groups; it is unsuitable for and not willing to give any extra consideration to Expedia members despite claims on Expedia site of extra consideration. It’s winter in Santiago but only a half closet; long overcoat and long raincoat did not fit. No closet to store large luggage. Had to keep suitcases in plain sight in the room on the floor. Reception staff not rude but not nice either. Terrific restaurant/bar staff was the only really outstanding thing. Plenty of view rooms of the Andes; reception gave me a view of a couple of apartment buildings, one of which had chipped paint and looked pretty dilapidated. NEVER, NEVER AGAIN.

the overall was ok. it was only one night. Room service was good, but a bit over priced. that bathroom was with a non fresh smell when we got to the room

Place in general is good, good location and neighborhood. Breakfast is good but limited variety, especially when you stay for more than 3 days. They repeated food options

the process of getting in and out of the parking lot is cumbersome

Good location, near restaurants., shopping, finance centers and transport to winter resorts. Is missing additional services like. Toiletries and TV streaming

I think it's almost market. There were too many guest and it looked it's out of their gauage. They looked to focus on their working not guest so missed many things. I will not visit here again.

I had a great time at the hotel, it was a short working trip, but everything at the hotel was really nice, the staff was kind and helpful, very good breakfast, excellent.

It is a shame that in 2023 Pullman didn't have internet in the rooms. I had to work and it was impossible, the solution offered by the hotel was working in the lobby. My room was not super clean, the bedsheets were dirty. I was so disappointed that I decided to move to NH Hotel. I couldn't stay for more than 3 days in the Pullman hotel.

I was booked there and extended my stay with Expedia. This was not seamless but worked out in the end. Breakfast was very good. The neighborhood is good

Convinient location nice neighborhood very nice hotel .

Great hotel but the taxi company the hotel uses to for airport transit can’t drop you off at the terminal you have to walk from car park . This overpriced service that the hitel used is not good . E mailed the hitel but no response .

Staff was friendly. Location is excellent. Rooms are very nice and have been recently upgraded. Great place to stay in Santiago.

Friendly staff. Room's air conditioning and refrigerator needs improvement. Not cold at all.

Staff is very friendly and helpful throughout the organization and displays a very positive team spirit.

Our stay was great. Nice big and clean rooms, comfy beds. The breakfast was the best we had in South America in many years. The dinner in the bar was not up to the same standard but very convenient. Location is great and has free parking. Parking, however, was confusing, it is free for the hotel guests but the parking guard charged my husband 30 USD for one night because he didn't know it was included. They should know this. The reception was not able to refund the money since he did not get a receipt. Overall we had a great stay and would definitely return to this hotel.

Everything was great, except the room service and cleaning.

We don’t have heat in the breakfast area for 5 days. We got sick upon return to New York.

Great location, excellent restaurant, a geberous buffet breakfast, spacious and comfy rooms and a great gym. It is great value!

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The hotel was excellent and has a good location

Very clean, wonderful breakfast and food, great area accesible to walk to eateries and shops. Beautiful hotel. Parking was tight and very complicated in the hotel’s underground parking and lots of paper wasted with double and triple receipts.