Initially unable to access hotel and was locked outside in the snow for over an hour. Rooms were not as nice as shown online. No heat/cooling control, room was routinely between 75-80 degrees ferenheit and couldn't even open the windows. Tiny bathroom that was oddly elevated from rest of room so showering would cause water to leak out of bathroom. The only positive was the location. Nice area of the city within two blocks of any metro option you wanted to take you anywhere you want to go in the city.

This is a functional, comfortable, convenient and cheap place to stay in the centre of Helsinki. Access was by code, which didn't arrive immediately, perhaps not until I removed a spurious 0 from the start of the country code for my phone number. Room had a fridge, microwave, kettle and crockery/cutlery, but no provisions such as coffee sachets, but there's a small supermarket around the corner that's open until 10pm and sells nice croissants etc for breakfast. There was a nice desk but it would have benefited from having a desk lamp.

Very good Hotel very clean excellent service

A spacious room, eapecially for a solo traveller. It had 2 twin beds which can be pushed together. A fridge, coffee pot ad utensils. As well as a comfortable seat and tv. It's not too far from the station and definitely walkable. The apartment uses a key code and there is no reception or anything. Just type in the code and youre into the building, your floor and apartment. Perfect for solo travellers or even as a couple. And affordable too.

Not worth the money. There are real hotels nearby for same price

Good location Easy to get trams or trains Shopping Center near by

Everything was wonderful according to price. Thanks a lot

Good, quiet

The check in was an absolute SHAMBLES and would not recommend this accommodation to anyone. We did not receive an access code by text or email from the owner. We flew and arrived in Helsinki after 10 pm. We had to go and ask a policewoman to help us we were that desperate as we had no wifi and no data and we cannot speak Finnish. This policewoman was so kind and sorted it out for us and called the owner and upload our passports to her and got the access code was was on the phone to the owner for over 30 minutes but we thought we were going to be left overnight on the streets! THIS SHOULD NEVER HAPPEN GO ANY OF THEIR GUESTS!!! WE WILL NEVER BE BOOKING WITH HOTELS.COM AGAIN IF AN ACCOMMODATION HAS NO RECEPTION AS THIS WAS A DISGUSTING WAY TO TREAT US!

It was convenient to attend a conference held in the Marina area. I walked about a mile to get to the Marina and less than half a mile to get to the central train station. It was also close to nice restaurants and bars. The only inconvenient aspect is the need to contact the administration to obtain a code for use of the luggage room.

Unfortunately the bathroom was very dirty. Especially the ground of the shower. A lot of hair from the previous guest and dirt were on the drain and ground.

Facilities offered were very good, like fridge, kettle, coffee etc, and pretty convenient for the centre.

Good location.

The body wash dispenser was broken when we just checked in the room 704. We sent a message to online chat customer service and received ZERO response from them. We don’t think it is convenient to call them especially as tourists from other countries. The bed mattress was not clean enough. Much hair under the the bed mattress. There is some dust near the heater switches under the windows in the room. Besides, the WiFi speed is ridiculously slow. I could not even browse Facebook newsfeed smoothly just like Wifi service on the plane for texting message only. The price is quite fair to have this kind of service indeed.

It wasn’t very clean. The internet was slow and did not work well. The location is great and everything else about the place was great. It was a smooth check in process

Excelent return for your money in such an expensive country. The location is convenient close to all means of transportation, shopping, food etc The only downside was the noise outside our door early in the morning from staff and other guests as our room was next to the hallway entrance.

Very pleasant stay!! Clean, comfort, microwave, freezer! Recommended!!

The Forenom system where you have to upload your document never accepted mine. I never got my codes for the room and could not sleep in there. Customer service was completely useless. Will never use this again.

It was not so clean

Great location and clean

One curtain of one window was missed, so the sunlight came into the room very very early in the morning

Nice location. Easy access to the Aparthotel. Very clean.

Messy entrance area but overall solid and clean

Everything was fine, except that it was too warm in the room. The middle oven was on and although I tried, it was not possible to turn it off.

No contact for staff. Not even once in 10 days was there cleaning staff. In the room manual it was written that room is cleaned in 7 days. Water kettle was leaky. Rest good.

Insufficent pillows

We had a nice one-night stay here. Good value in a sentral location. Only negative was the room was quite noisy, because we were near the doors to enter and leave the floor.

The room smelled awful. Later I found that the trash can had not been emptied and it was full of snus. The toilet was not clean, I had to scrub the toilet seat from various stains myself. The only plus for this experience was how easy it was to get in the room with a code.

Everything was automated. We never had to deal with a person. I liked using a code and not having to dig a key out of my purse all the time. There was a number to call if we had any trouble, but the only trouble we had was getting on the wifi, and a sign at the desk explained how to fix it. The room had everything we needed and the beds were very comfortable.

The location is good. Even there is no room service during the stay, the cost is cheap to stay in the downtown.

The ro

Excellent basic accommodation. Nothing fancy, but the room was comfortable and spacious and communications with the hotel were excellent. An ideal location in the centre of Helsinki.