This hotel was very charming and quaint the staff are friendly and amazing! They go above and beyond to ensure you're comfortable and safe, and offer a tasty Chilean breakfast. The hotel itself is romantic, and rustic, bed and breakfast style, perfect for a stay close to all the main attractions while enjoying a safe neighborhood. And it's within walking distance to a lot of great restaurants and shops. There's just no A/C, fan only, but the room is clean and comfortable. Unfortunately I got sick during my time in Chile and they made sure I received medical attention and were more than accomodating with my dietary restrictions due to illness. I really recommend this hotel overall!

Beautiful and quaint. We loved our stay here.

Nearby the Barrio Italia which had lots of dinner options. Seemed like a nicer area than many other parts of Santiago.

We were treated as if we were special guests throughout our stay, from the greeting upon arrival through the final checkout.

There were massive riots 1/2 block from the hotel. Buildings and cars were being burned. Rocks and fire bottles thrown. Hundreds of police and firemen could not control the thousands of rioters. This was very unsafe and dangerous, so I had to check out about 3 hours after arrival. I am requesting a full refund of my prepaid amount.

Great service, great staff. AC in room will be helpful and should fix creaking floors.

Very small hot rooms with much noise from adjoining rooms. No air conditioning

The room was spacious and very comfortable. We had a ground floor room which opened out onto the back garden which was lovely. There are several areas where you can sit and relax both inside and outside, including a wine cellar

Homely boutique hotel in a very convenient location in a quiet area but close to restaurants and a pleasant walk into town. Excellent friendly staff. Would thoroughly recommend.

Homely boutique hotel in a very convenient location in a quiet area but close to restaurants and a pleasant walk into town. Excellent friendly staff. Would thoroughly recommend.

VERY ECO FRIENDLY AND VER Y CUTE ROOMES ARE BIT SMALL AND BATH TO SMALL FOR TWO PEOPLE TO OPERATE TOGETHER

VERY ECO FRIENDLY AND VER Y CUTEROOMES ARE BIT SMALL AND BATH TO SMALL FOR TWO PEOPLE TO OPERATE TOGETHER

The hotel was lovely, the staff incredibly friendly and helpful, and the breakfast was delicious. Il

A quiet boutique hotel. Although you can hear the guests when they enter and leave their rooms, the hotel caters to the more mature type of person so hallway noise is minimal. The staff were always helpfull and not intrusive. There were good restaurants within 5 to 10 minutes walk and the centre of town was an enjoyable 15 to 20 minutes walk via a very nice park. It was a great place to relax with a very homely feel. The courtyard and wine cellar were also great places to chill out. You had to wait a few minutes for the hot water to start and it also helps if you turn the tap to "hot" not "cold" like me. Breakfast was adequate and filling and the plunger coffee was good. I stayed there twice in April 2018 and found the rear room that faced the courtyard was quieter than the front room that faced the road however traffic was minimal at night and I had a good night's sleep in both rooms. All in all a great place to stay in Santiaglo.

A great first hotel to stay in Santiago. Good location allowing easy walking to central Santiago. Staff excellent and English speaking. A good first stop after a long journey from Australia, allowing use of facilities at all hours.

A great first hotel to stay in Santiago. Good location allowing easy walking to central Santiago. Staff excellent and English speaking. A good first stop after a long journey from Australia, allowing use of facilities at all hours.

I paid $90 extra to write this review. Hidden in the hotel's policies is that it is an adult only hotel. I did not see it so my mistake. The hotel charged $75 for the baby to stay on a layover stay. At checkout the staff charged me $102 more then the $75 extra. The problem was resolved but if I hadn't checked my CC I would have paid. Next the hotel charged us $15 because of a broken iPad cord. We travel all over the world and if we break something we always inform the hotel. I felt like the hotel was just trying to pass on any charges they could. We barely had time to sleep on our one night stay and definitely we did not break the cord. In addition, restaurants in the area were snotty. My recommendation is to just go to a more reputable place. Finally, I really wanted to give this place high marks as I usually do but I figure I paid for this "priveledge".

I paid $90 extra to write this review. Hidden in the hotels policies is that it is an adult only hotel. I did not see it so my mistake. The hotel charged $75 for the baby to stay on a layover stay. At checkout the staff charged me $102 more then the $75 extra. The problem was resolved but if I hadnt checked my CC I would have paid. Next the hotel charged us $15 because of a broken iPad cord. We travel all over the world and if we break something we always inform the hotel. I felt like the hotel was just trying to pass on any charges they could. We barely had time to sleep on our one night stay and definitely we did not break the cord. In addition, restaurants in the area were snotty. My recommendation is to just go to a more reputable place. Finally, I really wanted to give this place high marks as I usually do but I figure I paid for this priveledge.

Nygine and Freddy were absolute dreams as hosts for our stay! They made us feel very welcomed, and we're very understanding with a difficult situation we were dealing with! I simply cannot thank everyone at the hotel with their help and compassion! Would HIGHLY recommend this hotel!!

Nygine and Freddy were absolute dreams as hosts for our stay! They made us feel very welcomed, and were very understanding with a difficult situation we were dealing with! I simply cannot thank everyone at the hotel with their help and compassion! Would HIGHLY recommend this hotel!!

We had a great stay at the Carmenere Eco Hotel. The room was comfortable, 3 of the 4 staff we met were really helpful and attentive and breakfast was tasty and filling. The garden was a welcome refuge from the heat spell Santiago was experiencing while we were there. I would have given the room comfort a five if it had had air conditioning, but as it was an eco hotel, it didnt, which made for some trouble sleeping. Overall, a very good experience.

I enjoyed our brief stay here very much. The staff were friendly, accommodating and knowledgeable. We were greeted by Monica who immediately made us at home while we waited for the room to be ready. The whole hotel is well kept and comfortable. The room was also wonderful; the only suggestion here would be to fix the ceiling fan so it isnt so loud. We had the room with the terrace which was so nice to sit in back with a bottle of the Carmenere wine they had in their wine cellar and a cheese plate. The courtyard out back is very peaceful and breakfast had all you could want.

Not worth the hassle. Our room did not get cleaned by housekeeping because the staff thought we were in it. No one knocked to find out if this assumption was true (it was not) so after a day of sightseeing we came home to unmade beds. Staff insisted we were in the room. Finally we convinced them to comp our transfer to the bus station only to be taken to the wrong bus station AFTER providing them with our ticket and transfer info. Otherwise, breakfast buffet always looked old but the pancakes and eggs made to order were good.Coffee is only free in the AM otherwise there is a charge. You can do so much better.

If you prefer small, boutique hotels, Carmenere can't be beaten. A grand and gracious old home, friendly, super-efficient team members who are all at least bi-lingual, a location that's fantastic, good breakfast, all day coffee and snacks bar, welcoming wine...a great discovery and our new must-stay in Santiago...it's the total package!

If you prefer small, boutique hotels, Carmenere cant be beaten. A grand and gracious old home, friendly, super-efficient team members who are all at least bi-lingual, a location thats fantastic, good breakfast, all day coffee and snacks bar, welcoming wine...a great discovery and our new must-stay in Santiago...its the total package!

From the minute we arrived until the time of departure we were treated like honored guests. I wish we had stayed longer. The hotel is charming, the rooms quaint and the breakfast plentiful. The hotel is a little noisy as it feels more like a B & B than a hotel. The location was convenient with an amazing Peruvian restaurant close by. Highly recommend this hotel.

This is a beautiful boutique hotel. We were treated incredibly well. Kati in particular did a great job greeting us and setting us up with places to check out while in Santiago. Breakfast was delicious and the property beautiful. Nice and quiet but close by to lots of wonderful things to see in the city. LOVED THIS PLACE.

Not knowing what to expect in Santiago we were thrilled to be warmly welcomed at the Carmenere. They had suggestions on what to do so we could have stayed longer.... great safe location to walk around too. It's a very tasteful charming mix of rustic and renovated ambiance, really nice terrace in the back to hang out and have a sip... did I mention they have a wine cellar??? All around simply beautiful!!!

I chose this hotel as an alternative to the big commercial ones I normally stay. I was pleased the room was ready early as my flight from the US arrived at 845 am and I was ready for a rest and shower. The staff is amazingly helpful. Attended and offered to help with anything. The room was one of five, but to the front of the hotel. All was good during the day, but being late summer, it was warm and the window needed to be open. At night, the noise from cars and work in the neighborhood resonated through the open window. I would either stay in a back room or opt for this property in cooler times. The parking is limited to one space, or you have to find something in the area.

Darling hotel, staff awesome, food great, but sadly hotel lacked air-conditioning. We had an upper room facing the street and had to keep the window and drapes open due to the lack of air-conditioning. Unfortunately, we had a bright light shining into our room, occasionally a dog barked and cars drove by.

My wife and I stayed here for ten nights and everything about our stay was excellent. The staff are amazing, and will go out of their way to help the hotel guests in any way that they can. They speak English, as well as Spanish, so there is no language barrier. They set up a lot of day trip tours for us and those came off flawlessly. The hotel is in a great, safe, location, near many great restaurants and the Metro line. We walked all around the area. Their breakfast that is included with the room is wonderful. The garden area in the back is a great place to relax after a day of touring. We'd stay here again without even looking at other options. Truly one of the best places that we've ever stayed at. One note, this hotel is perfect for couples or single travelers. Those travelers taking a family should look elsewhere.

If I could give the Carmenere Eco Hotel 6 stars I would. The staff was absolutely incredible! Their recommendations on activities in and around Santiago were everything I was looking for, and if you find something youre interested in doing, theyll make the reservation. The hotel is quaint and cozy. I would definitely recommend staying here if youre in Santiago.