Due to reports about the elevator, I called the hotel directly before booking to confirm it was working again. While driving there, the hotel called around check in time to inform me that the elevator would not be working for the weekend. They did not offer a way out of the reservation and I had no way to make alternate plans. It would have been appropriate for the hotel to offer something like free parking (you have to pay to be in the lot) or a breakfast for the inconvenience, but they didn't. This is the primary reason for my rating. Otherwise, it was clean and the downtown was within an easy walk. We ate at the hotel's restaurant for breakfast - the service and food was meh. For the price, I would look elsewhere next time.

The room was very comfortable and clean, fairly recently updated. I thought it was quite nice. The elevator was broken so we had to haul our bags up to the third floor and hike back and forth. That part was not fun. The shampoo container on the wall in the shower was empty. It's an older hotel, not fancy, but decent. We had breakfast in their restaurant and it was good, not great. The avocado toast was a total rip-off. Overall, I thought it was a decent place to stay.

Microwave in rooms would be helpful

It was very good. Sometimes noisy from other rooms

Nice to see the Capital Plaza back after the flood! It is my home away from home. My family lives here and I have Ben coming here for at least 20 years! Love it.

Good location, friendly staff

The staff were very friendly and accommodating. The hotel is very clean and beautiful. We did have a bathroom door that didn’t shut and no shower gel. Other than that, we loved it.

The elevators have worked for over a year because of flooding.