Hotel ignored emails I sent to them before the trip on both occasions. Room was right above a building site, cement lorry's making noise early every 15 mins from 4am! With a large flood light outside the window Room table and floor desk lamps bad electrical connectors, elec arcing. Toilet roll holder about to fall off wall . Two plus points , Breakfast was nice and we were warmly welcomed. And the spar was nice. This is the first hotel ever that I have stayed at, That never asked or was interested in my stay at checkout .

Very good 👍

It was ok, clean and comfortable

Super comfy, spacious room, fabulous shower, great location in that it’s super close to the station. There was a miscommunication about breakfast, it was pretty pricey to add on but was quite nice. They looked after our bags for the day at no charge though and overall we were delighted, would stay again. I have read bad reviews about the location but we thought it was fine. They are doing some construction but it was an easy walk into town and we felt perfectly safe walking about with our young son. It’s clearly an area for people from diverse backgrounds a that made it interesting! I saw a lot less homeless people than I did in Paris or Edinburgh.

Hotel is centrally located. Yes there is extensive construction & some areas that are a bit smelly but in London - this is common for alot of stations so it's not unique to Brussels Midi/Zuid. As a female didnt find the area sketchy. I think some people have confused sketchy with the demography. Walk is 5 - 7 mins (TIP closest exit Haagen Daaz / Pokawa one, through bus station cross over a couple of roads, then turn right where the Espace market is). Hotel itself is mostly fine. 25 min walk to the more famous downtown area with Manneken, Grand Palace etc. Had a couple of weird instances though - 1. Had Do Not Disturb sign on the door. Called at 1045am after my 1st night saying they wanted to clean room. Queried the call as had DND & also was only there for 2 nights. First time I've been disturbed after DND on door. 2. On arrival at 12.45pm, told "NO rooms were ready, check in is at 2pm". Asked her to confirm absolutely NO rooms were available & she confirmed this. Advised that my friend had checked in at 11.15am (90 mins ago). She then proceeded to quiz me about my friend - room no, name. Once confirmed that I wasnt lying (WTH?!) she suddenly found a room & let me check in. Only difference between me & friend is our backgrounds. All other members of staff were pleasant but one lady needs a refresh on her customer service training. It's one thing to say "check in is at 2" & you apply that universally but she lied to my face & backtracked when I called her bluff. Odd!

Very nice rooms and friendly helpful staff.

Lovely hotel but the location lets it down. There is currently lots of construction work on the road network around the train station and the hotel. Approx 25 mins walk to the main city although you can get the Metro

The hotel was great. The area around was under construction. The location was close to lots of places to see if you like to walk.