We stayed in an apartment which was like student accommodation, bathroom ok, beds small and mould and filler everywhere .. lounge/kitchen was ok but rooms smelt damp which was terrible

Comfortable, standard room booked, drain in shower needs clearing to enable free flow in drain. Food and service the strongest points.

One member of staff (Abi) really shone. So poised, knowledgeable and professional, she created a 5* dining experience.

At check in, we were handed an envelope with information, no introduction from the man at reception as you would normally expect, information about breakfast/dinner times and locations. Not a friendly interaction or a good start. Low level of cleanliness throughout the building. Hair all over the bathroom floor. I cleaned it up and gathered almost a full handfull of someone elses hair from the floor and within the towels. At breakfast, the cutlery and bowls were dirty, the tea bags had been emptied into a bowl and looked stained like water had dripped on them some time ago. We visited the "bar", service was slow, there was no atmosphere in the the floor was dirty, there were dirty glasses left on the bar, one of our drinks came in a dirty glass. Poor attention to detail at breakfast e.g. not the correct number of cups, missing/dirty cutlery, additonal charge of £4 for some breakfast items which seemed unnecessary. The cooked breakfast was really small 1 egg, 1 sausage, 1 bacon, 1/2 a tomato, beans & mushrooms. The couple next to us were offered 2 eggs, we were not.

Quiet room lovely breakfast safe

Lovely staff, always there to help. Good quality breakfast with plenty of choice. Only downside for us was the fact that our room was accessed through a glazed door that meant you only had privacy if you drew the curtains closed, which plunged you into darkness - opaque glass would be preferable. Overall though - recommended 👌

It was nice but bed was not very clean, it had questionable stains

The property is very prestigious looking and overall decorated tastefully. There is a vast contrast in room sizes and unfortunately ours was one of the smallest. It was a garden room situated in the car park courtyard. The bed faces the french doors so it was like living in a goldfish bowl. When you sat on the bed everyone looked in as they walked by. Absolutely no privacy, the room was crying out for a voile curtain. The room was however clean. You can hear alot of noise too, especially from the room above. The comings and goings in the car park was another issue. The waiting staff were friendly and polite. The food was also reasonable.