Rooms were clean staff was friendly & helpful.

good value

Great location, great price. The room is clean and quiet, but the bathroom is outdated.

Almost of the staff was NOT friendly. Except flr two people, they were bothered every time we asked for something. And the room cleaning was terribly poor.

Our room was on the top floor. The beams across the ceiling, unfortunately, came very close to the bed where my daughter hit her head twice. We unfortunately, were not aware that the ceiling was so low prior to reserving the room. The bed was comfortable with good pillows the TV worked but unfortunately, Netflix did not work. Because everything was in a different language, we were not able to use the television. For the amount of money we paid for this room we expected to have the services listed being working order.

Nothing

Perfect location to both see the old town and to stroll around the shops.

I came for a day trip to Andorra and chose this hotel for location and ambiance. The bed was extremely comfortable and the room well appointed. There were snacks in the mini bar that were not overpriced which was nice when I needed water. The breakfast had many choices. It is only a quick 20 minute walk to Caldera. My only issues were the hairdryer did not work properly and the phone to call reception also did not work. They say they are available on whatsapp, but they also ignored all inquiries there. After going to wait at the reception quite late, eventually someone showed, but mocked me when I said the hairdryer sis not work ( as I stood there with wet hair) and told me to come back in the am. I told him I really needed it tended to. HE cme to the room and tried turning it on, but when I explained it doesn't stay on he did not believe me. I had him stand there for 30 seconds with it on and it failed him as well. Only then did he try to solve my issue. He brought up a hairdryer from downstairs, a rather nice one at that. Those cheap hairdryers that are attached to the wall rarely work and I knew from other similar issues that usually you can check one out from reception. HE should have just given me that initially rather than mocking me as if I was making it up. Overall the staff was not very friendly which is a shame as they have the potential to have a really nice hotel. Oh, and when you shower water gets all over the bathroom floor which is a safety hazard.

Miguel and the food and beverage team were outstanding. Front desk and housekeeping were awesome. The suggestion I have is get the Internet working better with much more band strength. Thanks to the entire team.

I wouldn’t do this review at all if the hotel didn’t give me any reason. The service was not that great. We initially booked for just one night and later on decided to stay another night. We advised the hotel right away that we booked another night thru Expedia, thinking it would make it easier for them not to move us to another room. Unfortunately, they had to move us to another room which basically inconvenient us. And by the way, we booked two sets of room. Also, the frontage of the hotel was great but rooms are outdated.

Clean but basic room. Doors tended to slam loudly given the acoustics of the hotel but that was a small thing. It would be good to offer at minimum a lobby coffee service in the morning (say, at 7AM ) for those of us who have to leave early. Very little was open in town, even at 8AM. There's a nice, elegant restaurant on site but we were surrounded by other places so dropped into the Italian spot right across the street.

Great location, need to pay around 20 Euro to park overnight... room is good but cold shower!!!

This hotel was in an ideal location for my two night trip to andorra, walkable and convenient to shops and restaurants. Staff was friendly, and room was good for the price. Shower is very, very small.

Our first time in Andorra and we were very happy with the hotel, the location of it and the staff

Right in the center of all activities. 10 minute walk to the bus station. Staff helpful.

everythig co9rrect

Great location!

Genial

Clean room, helpful front desk, amazing restaurant, good location

We loved the central location, the modern, clean and wooden accents in the bedroom. The staff was very friendly too.

Very good service thanks for all All

Good location, great water pressure, comfortable beds, very kind service

The hotel has a perfect location, really clean and comfortable. The staff super nice and the breakfast was amazing!

Great central location, comfy beds, nice size bathroom, good shower, smart hotel with bar and restaurant.

Fabulous front desk staff. Very helpful and friendly. Also knowledgeable about area and all were tri-lingual.

Loved the hotel. The front desk workers were so friendly. In a great location. Unbelievable value.

Loved the hotel. The front desk workers were so friendly. In a great location. Unbelievable value.

Nice location, super friendly staff, big room. Very good value for money!

Nice friendly staff

Hotel was nice. Staff were nice. Parking was difficult getting in and out of underground car park. Entrance very tight. If hiring a car get something on the smaller size. Parking expensive. Breakfast expensive.

The hotel was nice and clean as was the room. The hotel was in a good location very close to shops restaurants and bars. We enjoyed our stay

The hotel was nice and clean as was the room. The hotel was in a good location very close to shops restaurants and bars. We enjoyed our stay