Safe & comfortable place to rest/relax

I loved my stay in a 1954 Boles Alero trailer. It was so cute and comfortable. The RV park was clean, pretty and very safe and quiet. Great staff too!

Never again, I can’t even believe they can list this as a spa and retreat. Maybe if it was 1960. So old and unprofessional. We got there around 5pm and the gal said who did you book with. I said Hotel.com and she said oh we don’t have a room ready. So she said give me 30 minutes and then she is running around like crazy trying to clean a room. An older man came over and said we didn’t realize it was a holiday weekend so we don’t have any rooms clean. What!! She finally got it cleaned and then the tv doesn’t work so she goes and gets another tv and it finally works. So NOISY!! At 7 in the morning a ton of kids are running around screaming and jumping in the pool. At 7 AM!! The place is so dirty and run down. There is a 1in gap under the door and dirt and dust just blows in. Would NEVER stay here again. A room with laundry has the door open and laundry all over the ground and the office is unorganized and dirty also.

The facilities agent was very professional and courteous. The place is clean and organized, but aged. As long as that’s not an issue, it’s a fine place to stay.

They are unfriendly

Room was nice and larger than expected. All rooms are poolside. Liked the setup at the resort. The pool and jacuzzis were wonderful. The water was amszing. Staff was friendly and very accommodating!

Hidden gem. Nice pool for family. Clean pools and nice staff. Kitchen need some improvement but its ok for family simple short vacation.

The owner is very kind and friendly. The housekeeper DeeDee is beyond great. The pool and spas are very clean. Overall we had a great stay and will be returning.

This hotel is a diamond in the ruff. The property needs work. The hot tubs and pool are beautiful.

The manager is a ride grudge holding female who was overly friendly the first time I was there and the when I tried to go back she said she couldnt rent me a room because some dude dissed her cause she keep bugging him and wanted to kick it with me and human are never a reason to trip I told her nobody was worth acting rude and unprofessional the owner made a mistake with making this

Stay was great ..great price..the lady in the lobby had great customer service .super helpful with everything ..the security guard at night was a plus ...all the bad reviews are from the previous management ..new management has maintain this place well..

The sand piper was a quick trip, last minute, it was inexpensive, close to what we were up to for the day. Nothing fancy, but we were there just to sleep. For the price it was safe, decent and good people.

When I wanted to check in, my room was unavailable because the shower in my bathroom was not fixed. And they had no more rooms to accommodate me. And their credit card chip wasn’t working either.

Landlord did not honor valid reservation, which was acknowledged, in a high season with no other availability discoverable within 15 miles of desert resort. Would drop them from system

The photos make the place look quirky, as if it has character. Unfortunately its that the building and the property is run down, very unkept, dirty and broken. For $275 average a night, we were unable to shower due to broken plumbing, broken door to the patio, broken curtains that were not even staying on the windows, blood stained sheets with cigarette burns in it, drawers filled with trash and body hairs, the bathrooms had trash in the shower, drawers, and body hairs everywhere. the rooms are over all run down with kitchens that do not work. they switched us to another room but it had most of the same problems and even added a fridge that was not working. the pools were dirty with run down furniture and trash everywhere. The owner Les could not have cared less. he made every excuse for tge building he inherited a year ago, but the condition and cleanliness are easy fix. Pipes take time, but tge conditions of tge property and cleanliness are easy fixes as long as you care enough to do it. Even if it was entirely out of his control, at least do your best to make amends for the terrible customer experience. I have been in customer service management for many years and have made more positive reviews than bad 10 times over. There is nothing good to say about this place, especially the owner. I just pray there are no bed bugs here 😞

No hot water no lights in bathroom No one in front desk everything by phone messages never reply our request

Stephanie at the front desk was very nice, as was the plumber who came up to inspect the leaky pipes in the bathroom and kitchenette. That said, this place is truly a dump. It honestly looks like it hasn’t been kept up in decades. Multiple decades. Someone either needs to buy the property, tear down the entire building and just start from scratch, or invest god knows how much into renovating what’s already here. If it were me, I’d tear it down and start from scratch. It’s really that bad. The staff is doing the best they can under the circumstances, and I don’t fault them at all, unless they are also the owners, in which case they should know better than to charge $140 for the night. This is more like $40 for a night, just so that the lights can be kept on. I’ve never left a review like this before.

There lived long term resident. Living with dog. Pop around facility. Bathroom facet was broken . Steam spa room doesn’t work .

The staff was very helpful and accommodating.

This hotel is not being maintained. I complained to Expedia about it as I expect good hotels from your listings. The photo given did not reflect the true state of the building. I had to spend rest of my vacation day searching for anoth

A horror! No one was at the office to check in, so we left and drove on to another hotel.

The website said all rooms have a kitchen, ours did not and did not even have a microwave, no room service, no cable. Outdated design. The room was clean and served its purpose since we were thier for hiking in JTNP. But lacked luster.

The outside areas are cluttered and seem in disrepair and disheveled. The front desk clerk was eager and helpful. We were disappointed in the room and wish the property owners good luck in improving the property for future customer visits.

It's a spa, but the water is too cold

Owner was friendly but property needs some major remodeling. There was not WiFi as described that was advertised. Water did not get cold and was only hot water. The shower head was shorter than a 5 foot 11 inch man so I had to bend down to wash my hair. In order to get clean linens to have to chase down an employee that lives or stays on site so you have to walk the other side. So inconvenient.

Our reservation was cancelled by the hotel because they over booked. There were no more hotels within our budget so we had to drive 3 hours back home at 9pm. Not happy. The outside of the hotel looked like a makeshift prison so maybe it was a good thing.

Property was an excellent choice for convenience between Joshua Tree & Palm Springs. Staff was WONDERFUL. Room was clean. Cabinet door was off a hinge, the room door was hard to lock ... small things that represent an overall need to fix stuff. Would have liked a better tour of facility and amenities but checked in late in the evening.

Expertia the worst app to use for planning. I will not recommend it to anyone. They have unethical and savage business pro. They have cancelled my reservation without any explanation on the very day i was suppose to spend my night after a long trip at Palm Spring . They did have a courtesy to offer any reasonable accommodation. i had to spend the night sleeping in my car. i have the email if you don’t believe it .

Scariest hotel I’ve ever stayed in. This hotel is nothing like the description. People standing outside all night. Adjourning rooms where you hear the other room’s tv all night. Absolutely don’t stay here

Building is full of homeless and it’s broken down

was treated well. place is old and funky, otherwise had a good stay

Arrived at 9:30 and could not find the lobby as it was not labeled. Eventually asked someone who was walking around and they let us know the owner was staying in one of the rooms. The individual who answered that door had a bloody wound on his face, stank of drugs, and told us he had no idea how to handle travelocity reservations. He had no idea what was going on at all and could not speak in complete sentences or remember anything. After 45 minutes we were given a room. Completely inaccurate listing for the property. The photos were nothing like what it looked like in person. Most of the amenities listed did not exist. Most of the units were used as long term apartment rentals. Those tenants included someone who tried to sell us drugs. A woman dressed like a street walker arrived and knocked on four different doors before someone let her in. Many tenants had loud barking dogs, including one who walked their dog within the pool area where law prohibits pets altogether. The hot spring pools were not clean and far too cold to use anyway. The entire property was in ruins and looked more like a dumping ground for random junk. There were about 12 broken grills along with piles of outdoor furniture pieces littering the exterior. Our room contained two mini fridges (one was broken), an open and used bar of soap, and one towel covered with brown stains for a 4 person room with two queen beds. Several rounds of gun shots from at least four different firearms were disch