We had a good rooms with negligible faults. Might consider to return if coming to Bintan

The fitness studio was small and the machines are not very stable. Otherwise, the entertainment room was a nice place to enjoy your spare time in. The hotel room was cozy and I really love it!

We booked a twin room with extra bedding. Oberall the stay was good. The room and linen were clean. Few issues we faced: 1. Not many things to do around the hotel 2. Breakfast options were not too great 3. There is a free shuttle to Nirvana resort which we took but the return shuttle the staff never came and eventually we were stranded at the resort. Thankfully Nirvana resort's staff dropped us back for free ( This was the biggest let down in the overall stay).

We booked a twin room with extra bedding. Oberall the stay was good. The room and linen were clean. Few issues we faced:1. Not many things to do around the hotel2. Breakfast options were not too great3. There is a free shuttle to Nirvana resort which we took but the return shuttle the staff never came and eventually we were stranded at the resort. Thankfully Nirvana resorts staff dropped us back for free ( This was the biggest let down in the overall stay).

Booked a smoking room on hotels.com only to check in with hotel saying all rooms are non smoking. Balcony wasnt furnished and not ideal for smoking too when it is pouring. Free wifi is horrid. Best joke, bottle openers are not available and must call housekeeping whenever you needed a bottle opened. Last time here.

Booked a smoking room on hotels.com only to check in with hotel saying all rooms are non smoking. Balcony wasn't furnished and not ideal for smoking too when it is pouring. Free wifi is horrid. Best joke, bottle openers are not available and must call housekeeping whenever you needed a bottle opened. Last time here.

Clean and new. However, the surrounding is very undeveloped and secluded.

Clean and new. However, the surrounding is very undeveloped and secluded.

location good, options close for food and beverage

Spend more days so that you may able to explore there sister hotel. Spa is good and everywhere and there is free 2 way trip, better enjoy it on daytime.

Spend more days so that you may able to explore there sister hotel. Spa is good and everywhere and there is free 2 way trip, better enjoy it on daytime.

Nice and relatively new hotel with grand lobby, comfortable room also if you intend to just chill in room. Hotel itself did not have much facilities. It was a short walk to the beach; and not much arnd also. Plaza Lagoi beside has only a few eateries and a couple shops. We requested for massage which was a 10min drive out offsite. Not a resort feeling unlike others in Bintan. Overall the whole experience at hotel itself was great, staff were very friendly and helpful and contacted us for transport arrangement before the trip!

Very good rooms with balcony. Breakfast was good. Shuttle bus to Nirvana gardens resort and you can avail all facilities of Nirwana group. Lake and beach nearby. Would stay again.

My friend and I enjoyed our stay at Grand Lagoi. Surrounding environment very relaxing and staff so polite. Walking to the beach was about less than 5 minutes and the sand is so fine and clean. Sea was lovely clear water and calm. .

My friend and I enjoyed our stay at Grand Lagoi. Surrounding environment very relaxing and staff so polite. Walking to the beach was about less than 5 minutes and the sand is so fine and clean. Sea was lovely clear water and calm. .

Nothing much to do. Everything there is mostly overpriced. Breakfast buffet choices are limited and their lagoi plaza are mostly empty. Paid for the beach view I guess. Wouldnt wanna go there again.

Nothing much to do. Everything there is mostly overpriced. Breakfast buffet choices are limited and their lagoi plaza are mostly empty. Paid for the beach view I guess. Wouldn't wanna go there again.

The good thing about the hotel is the shuttle service from the ferry and being near the lake and beach. The infinity pool is nice, but is quite small, and will not be comfortable accommodating more than 15 ppl. The hotel overcharges for the mangrove tour as well. Toilet bowl was making leaking noises through the night. And one of our showerheads didnt work too. The garden view is just some brown grass. The breakfast is crazy expensive for 1 additional person!! 300,000 rupiah thats 30sgd. It is definitely not worth it.

The good thing about the hotel is the shuttle service from the ferry and being near the lake and beach. The infinity pool is nice, but is quite small, and will not be comfortable accommodating more than 15 ppl. The hotel overcharges for the mangrove tour as well. Toilet bowl was making leaking noises through the night. And one of our showerheads didnt work too. The garden view is just some brown grass. The breakfast is crazy expensive for 1 additional person!! 300,000 rupiah thats 30sgd. It is definitely not worth it.

No sea sports available. Room aircon got prob on 2nd nite, request to change room, but end up toilet flush got prob in the other room. Overall very quiet hotel, nothing much around. Willing to go back if still want the quietness.

No sea sports available. Room aircon got prob on 2nd nite, request to change room, but end up toilet flush got prob in the other room. Overall very quiet hotel, nothing much around. Willing to go back if still want the quietness.

Pickup at ferry terminal was good. Service staffs friendly, breakfast and rooms exceeded our expectations. But service staffs not flexible with the check-out time extension. We had 5 rooms and only needed one hour extension for one of the room but was denied. Hope that the management can be more flexible on the check out time.

If you are just looking for a nice place to lepak over a long weekend, this is a good place to go - clean, good service and transport arrangements, near a beach and Warung Yeah! (for cheap decent food). Roof pool and room had a nice sunset view too! Not much to do in Bintan other than the usual outdoor activities. I had no expectations coming here, and Grand Lagoi did well in filling those up.

The hotel was more than adequate - clean, spacious, comfortable. What are less desirable are probably resort amenities and quality of breakfast food. The area around the hotel is not as developed, but food at a nearby local eatery Warung Yeah was pretty amazing! That was all we needed. Overall, we had a good getaway there as all we needed was a comfortable room away from the crowds to unwind!

The hotel was more than adequate - clean, spacious, comfortable. What are less desirable are probably resort amenities and quality of breakfast food. The area around the hotel is not as developed, but food at a nearby local eatery Warung Yeah was pretty amazing! That was all we needed.Overall, we had a good getaway there as all we needed was a comfortable room away from the crowds to unwind!

If you are just looking for a nice place to lepak over a long weekend, this is a good place to go - clean, good service and transport arrangements, near a beach and Warung Yeah! (for cheap decent food).Roof pool and room had a nice sunset view too!Not much to do in Bintan other than the usual outdoor activities. I had no expectations coming here, and Grand Lagoi did well in filling those up.

The hotel was more than adequate - clean, spacious, comfortable. What are less desirable are probably resort amenities and quality of breakfast food. The area around the hotel is not as developed, but food at a nearby local eatery Warung Yeah was pretty amazing! That was all we needed.Overall, we had a good getaway there as all we needed was a comfortable room away from the crowds to unwind!

Pleasant and relaxing stay. Place is near the beach. There could be more sea activities for guests to try. Food at Plaza Lagoi is quite expensive.

awesome . comfortable bed. good service. great pool, chill rooftop bar. nice food. everything is perfect

awesome . comfortable bed. good service. great pool, chill rooftop bar. nice food. everything is perfect

The hotel is new but closer to almost no City area. Zero transportation other than hotel shuttle. Taxi is utterly expensive. New mall few steps away but its still up and coming, of no use really

Overall I had a pleasant stay at the hotel, but it was not what I expected. Half of the hotel is only finished and the so called mall next to it is also practically empty. The surroundings are pretty much deserted and though it was communicated that we could rent paddleboards and other watersport material at the hotel, this was not the case.