Nothing but good things to say. Hosts were very accommodating, great central location, beautiful room and the wonderful bathroom had natural toiletries including conditioner and body lotion which is rare. Would definitely stay here again.

Really nice room and downstairs facilities - proximity to the station and centre was great. However the aircon was leaking and dripping on the floor, and the shower head was broken. A few fixtures were not properly attached to the wall. We flagged these to staff but weren’t fixed during our stay. Otherwise really nice hotel room and would stay again.

Lovely room with character and great air conditioning

A wonderful hotel! Absolutely no complaints. Reception gave us a great overview of where to go and what to do as well.

Management was friendly and helpful, but the room was small and short on electricity plugs and hanging space.

The parking is a 10 min walk from the hotel. And the owner or manager was constantly occupying one of the two spaces in front of the hotel with their Range Rover making it difficult to park to drop off and retrieve suitcases. The hotel lacks basic services. There is no breakfast (coffee is available). There is no full time front desk (but you can call them). There was no mini fridge in the room (first room in 10 days in Spain without one). So it’s not really a hotel. More of a hostel set up. But it’s not an inexpensive place. So definitely priced as a hotel but with hostel services. The worst point for us is that The rooms are not private. We could hear the people above us and beside us. And the door was paper thin. Any noise in the hallway- however small - was heard in our room. Would not return again.

Easy check in and access

The rooms are bare minimum and certainly not worth the cost being charged. If it was $80-$100/night, that would be understandable. But $180 was way too high. Also they said they have a deal with the parking lite and it was $35/day. That is not a deal in that area. Was led to believe a deal meant free. The girl at the front desk was great. This was the only positive.

Good but not good . Room small needs block out blinds for windows or the shutter as in room next door .railway line next to hotel well a street distance away. Noisey fan in bathroom Good location but i didn't like the kids hanging around under rail line No safe Had a iron and air con . No parking only street If i was told the rail way do close i would not of booked . Ask when booking for a back room away from street lights and rail noise.

I enjoyed the location and the coffee bar. The receptionist was nice and helpful, as was the cleaning staff. I did not care for the strong cigarette smell in the room (my clothes still reek of smoke), the teeny tiny size of the room, the lack of sunlight or fresh air, and the hotel price (much higher than it should be given amenities). Also, the bedding was minimal, and I was cold even with the air conditioning off.

Hotel Okako was a perfect base to explore San Sebastián. Single room was small but normal for European standards and had everything you need. Spotlessly clean, modern decor and comfortable bed. Easy walking distance to Zurricola beach, and also to central San Sebastián old town and main beach areas. Would definitely stay again! Muchos Gracias!

We were not told before arrival there would be building work going on and front, including windows & blocked-off balcony, would be covered by scaffolding and tarpaulin. Extremely poor management and, to be frank, wrong to offer rooms at the rate they did. A small reduction per night was only offered once I complained. If I'd known I'd have moved hotels beforehand. Without the work I'd have rated slightly higher despite a noisy train track approx 30m from the balcony (night freight trains make quite a lot of noise). On the positives the beds were comfortable, the coffee corner was helpful as was the guy on reception who took my wrath but I did say it wasn't his fault.

Goo location only 10 mins walk from bus station that is handy for Bilbao Airport. Plus points room comfortable and clean. Negative points. There was building work taking place to the exterior which meant scaffolding was us the whole front of the biilding. The workers broke something whicj neant i had no hot water for a shower on my first day. The region was having thunderstorms one night and could just hear the rain bouncing on the scaffolding all night. Any hotel i have stayed at in the past always warned me of any building or construction work taking place so I had the option to book somewhere else. They didnt inform me in advance so was disappointed with that.

The room was small but very clean. It was suitable for one person but ideal for me.

It was near the center of town (5 minutes walk). The parking place is not near hotel and have to use public parking space. The receptionist was helpful but not always was there. Minimal space for parking while checking in. Hotel entrance was hidden by construction. Help yourself to fresh fruit and packaged pastries and coffee machine

Great location, friendly and helpful staff. Loved the free coffee and fruit/treats.

Marked as a one-star hotel, easily could be a 2.5 or 3 star hotel where I come from. Great value for price, great location, everything one could need.

Quaint small hotel near center of town.Lobby and hotel very unique in its contemporary artwork Rooms are a bit small Ask for an outside or front room Staff were excellent

Great hotel for the price, very clean and comfortable beds and nice coffee bar

Great location in the heart of everything. Easy to walk to sites, restaurants and shops. Asier who worked the front desk was very helpful with tips on what to see and where to eat. All his suggestions were fantastic. Coffee was readily available in the lobby as well. We actually left some sunglasses behind, and Asier was kind enough to send them to us.

A truly great hotel. The staff were super friendly and gave us tons of great suggestions to eat. The room was a good size and very clean. I absolutely loved the design of the place, really good feel and vibe to it. The free espresso and tea in the lobby was a wonderful touch. Highly recommend staying here!

Front desk was helpful in every detail we needed. Property was located near old town, shopping, bus lines.

Very clean. The area was well located to access the beach and shops. Some lovely aspects to the hotel. Only negative would be the noise from other guests: in the corridor and above. Walls thin and could hear noise throughout the night.

Everything about staying at Okako was great. My room was small but clean and had everything I needed, and the lovely gentleman at the front counter let me know when my room was ready early and provided many recommendations for pintxos. Free coffee was appreciated. The small issue I had was that my room smelled a lot like febreze or another air freshener. It was a bit disruptive as I am sensitive to scents, and something more neutral or nothing at all would be appreciated!

Situated in the best place, close to the sea & the old town..Walking distance to bars.The hotel itself is nice with friendly, very helpful staff..The room is big enough, but unfortunately I found it very dusty, hair everywhere in the bathroom, no toilet brush or cups..The bed is very comfortable, but the room is next to the railway and quite noisy when the train passes.No kettle in the room, you need to go down the lobby and make yourself tea or coffee from a Nespresso coffee machine in a paper cup..Not very eco friendly..I don’t think would stay here again

I was very happy with the Okako Hotel, from start to finish. Eugenia was very prompt in meeting us to be able to enter the lobby. She was extremely pleasant and helpful throughout our stay. I have only great things to say about the Okako.

The staff were so so friendly. It was a great location and beautifully decorated. I will definitely stay here if and when I come back. Highly recommend!

This is a wonderful boutique hotel with unique furnishings and design. The rooms a rather small and it is a bit away from the busy tourist area but it is a great value and wuiet. It is very close to the Kursaal and Zurriola Beach. The hotel receptionist could not have been more helpful! She gave detailed suggestions for the tapas bars and sight of San Sebastián. We will definitely return.

I stayed with my sister and we had the best time there, the location was amazing, the people of the hotel were super nice and the little detail of having fruit, coffee and little pastries made the difference I would come here without hesitating

Using an electronic keypad for access was a tad challenging, however staff was highly responsive

This was my second stay at Okako hotel, it was again a great stay. Quiet room, close to town. The staff is great and helpful.

Great clean safe property. Room was comfortable and close to the beach and old town. Staff were helpful. Would have appreciated a safe in the room.