The property was ok but not outstanding especially for the price

Nice place, but overpriced for a hotel that isn’t really anything special. Hotel bar closes at 10 but the bartender disappears before 10, and on my second night on Memorial Day, the bar wasn’t even open.

If you want to be in a great location, this is a good spot. However, that said, Firebrand needs to work on customer service at check in to check out. The front desk person was so unhelpful and not very friendly; no eye contact and not the typical front desk attendant. Over the phone customer service was good but that did not transfer over to the in house front desk. The hotel room condition was fair and barely acceptable; i.e. carpet was stained and smelled so musty. Linens were not in good shape (tattered and shredded). The bed linens did not smell clean and I did find a foreign material (bed hair) on the sheets. Yuck! One of my pet peeves. We did chose this hotel for its location so that was the most positive part of the experience. Other name brand standard hotels are a bit of a drive to this little ski village, so we made the best of it but would definitely find another option next time.

Loved every moment of our time here.

Beautiful rooms!!!

The hotel is great. Restaurant service is very slow.

Only disappointed with the fact that we were not aware or were informed at booking that the hot tub is not available due to maintenance/upgrades.

The spa was closed and the breakfast was not complementary room was small

My husband and I love this hotel and try and stay when the prices are reasonable. It is so convenient for walking to all the stores, restaurants and pubs. The best feature is the rooftop hot tub when it’s working. I was really looking forward to the hot tub on our recent visit but was so disappointed to find out it has been out of service for awhile. I will definitely call and ask if it’s available before booking our next trip.

The hotel’s rooftop hot tub hasn’t been working for a while, but that wasn’t made clear when I made the reservation. I would have stayed somewhere else if I’d known. Management did nothing to offer any compensation after I asked them to.

Perfectly situated within town

Loved this hotel. Took the train in and arrived early in the morning, called the hotel to see if we could leave our luggage while until check-in and they happily said our room was ready. The hotel was beautifully decorated for the holidays and the room was very nice. Will definitely stay again on my next trip to Whitefish

Great hotel, very nicely decorated, friendly staff, live music, great coffee. Only negative, the food wasn't great.

It was great!!!

The only thing I didn’t like was the rooms were so small .

The staff was very friendly. Quiet, clean hotel. Walking distance to everything.

The photos on the website and description of rooms and amenities do not truly depict what is there. The hotel was so short-staffed that they could not offer all rooms. The restaurant was good but very small. The staff was very nice.

Great location! Pet friendly. Welcoming bar.

I did not like that when I show up in my room there is bloody garbage on the counter, and there was blood in the sink. Also the other room that I had booked for other people had construction material in the room so they had to get moved.

I loved it was so close to dining and shopping in Whitefish. Also a great surprise to listen to an awesome little band during happy hour.

Great location! Easy waking to everything downtown Whitefish. Will be back!

We love this place. Second time here and can't wait to go back.

Great property within driving of the national park, fishing, and hiking. Great town with a cool vibe...would stay again.

It Was OK - Given the Chain Hotels are charging up the Oiseaux, At least here you get a Clean fresh room every night.

Very nicely appointed hotel, friendly staff, perfect location for walking in Whitefish.

Room on second floor near elevator was super loud after quiet hours. I think folks sitting in couches were not too loud but walls thin. Morning with skiers super loud too

The stay was good. Have noticed walls are not very well insulated for sound. Secondly breakfast was not to a standard I would expect and have recipes from other 4star restaurants. Eggs seemed to have been from a carton, bacon was just microwaved. And the fried potatoes were just frozen reheated. I did enjoy the room set up and cleanliness of the room. Also bathroom set up was good.

It was nice

Great place!

Location was optimal.. very nice lounge area, rooftop spa and sitting area, and the rooms were clean and comfortable. Staff was very nice. I'll stay there again!

Underwhelming, always wanted to stay here, but was a bit disappointed. Booked a “city view “ got residential street view, room was satisfactory clean. Housekeeping was knocking and talking outside room at 08:30. Location was best attribute.

Really well laid out and welcoming hotel. Cozy atmosphere, friendly staff and lots of amenities. Roof top and the Hottub were awesome offering some good views of whitefish. The rooms and hotel were decorated really nicely. Will be staying there again!