This hotel did not live up to the standards and expectation that were initially set by the hotel. When we first arrived the bathroom smelled like urine. We went to the reception where we asked for a new room to which they replied, that the smell was a problem in every room. However they sent a guy out to fix the problem. The smell did leave for a few days however it returned shortly after. A lot of the stuff in our room were rusty, the walls had several cracks and holes. The rooms did not get efficiently cleaned. A lot of the staff members were angry and would talk badly about the guests in Turkish. Due to the above mentioned conditions we chose to leave earlier, as it became too unbearable to stay at the hotel. The entertainment for the kids were however really amazing.

Spa is exceptionally extra ordinary. Reception staff and Manager are really helpful specially Aysha. Alexa at guest relation is very rude unprofessional and has no manners or training. She is dealing with guests to maintain good relationship but her attitude and service is very poor. She doesn’t deserve to be in this position.

This was the second time we went on holiday in narcia resort. First time was 6 years ago that time was all good. This time we felt like we overpayed, room was dirty/ airconditing was leaking. Overal we diddnt enjoy our vacation. We couldnt find a place to sit near the pool/ yet in the restaurant. Always short in tables. Or it was all taken we had to pull chairs to use for our stuff. No we wre not amused never again.

Poor place

There needs to be more English speaking staff. Air conditioning should be available in all public areas not just the rooms

Rooms are outdated. Bed mattress hard and have just a sheet as a blanket. No coffee and tea in room. Old furniture. Asked numerous times for baby milk carton and avoided to give any. Baby was hungry and not eating any food so asked for milk and they refused. Many Do not speak English and some always had faces and moody

Rooms are outdated. Bed mattress hard and have just a sheet as a blanket. No coffee and tea in room. Old furniture. Asked numerous times for baby milk carton and avoided to give any. Baby was hungry and not eating any food so asked for milk and they refused. Many Do not speak English and some always had faces and moody

An amazing hotel, very clean, fantastic food, lots of pools for all ages. Also the games room is brilliant. Some areas in the game room needs ebe updated but overall we all enjoyed our stay. Would definitely recommend. Thank you so much for the amazing service.