Front desk staff were AMAZING in accommodating our family's needs with early check in and allowing little ones to finish naps before checking out. THANK YOU

Best stay ever

I loved how big the room felt here and it is so nice to have the kitchen in your room, even if I only used the fridge and sink. The staff here is really nice and the location is great. Lots of places to eat across the street and right down the road from Starbucks and the airport. I'm sure I'll be back.

Open arrival, I realized I booked wrong town home2 suites. I wanted to stay in Blacksburg, I asked staff to please check Blacksburg location if available to switch, she said * I will cancel your room and call your self if they have a room!* I thought that was rude. I just check in and they gave me room filthy, bathroom floors filthy and dirty and was very old not kept updated. I have the picture if they like me to share.

Nice hotel and comfortable room. The air conditioning made a high pitch whining noise app might that made it near impossible to sleep. That was my biggest issue, but being able to get a good night's sleep is pretty important at a hotel.

Solid

Our family only stayed here for 1 night but we liked it. We love the big roomie suites with almost a full kitchen. Staff were wonderful. They were welcoming, helpful, and very respectful. Facility is nice and clean.

The room was huge and comfortable. It was wonderful that the kitchenette had dishes and utensils in it. The previous place we stayed did not. I liked that a curtain separated the bedroom from the sitting area.

Our experience at Home2 Suites was fantastic!

Very nice and clean

Good

Nice sized room with kitchenette. The room was comfortable and clean.

It was amazing place

Lovely hotel overall! Very friendly and helpful staff. My husband and I were traveling with our 2 and 4 year olds. My dad also was traveling with us and they were able to give us adjoining rooms. We also brought our cat. They have a $50 non-refundable pet fee, but I'm just thankful they are accommodating to pets. This was our first time traveling with a pet so we are glad it went so well. Breakfast was wonderful. There were so many options from make your own waffles to yummy bacon, eggs, cereal, juice, coffee, bread, muffins, and more. The only disappointment was that the pool and jacuzzi were closed for our stay. The exercise room looked very nice. The hotel is conveniently located near many restaurants and shopping. We love Cheddar's Scratch Kitchen down the road. Everything was quite clean from the lobby to the rooms. My dad's room did have a very loose faucet in the bathroom (room 224). I also found a white dental pick on the floor by our bed in room 222. Other than those 2 little things our rooms were very nice and smelled fresh. The air kept the rooms nice and cool. The bedding smelled fresh and clean. There was extra bedding in the cabinet for the couch that turned into a bed that was convenient and we utilized for my youngest daughter. The suite rooms we had with the kitchenette had a dishwasher, sink, dishes, silverware, toaster, fridge, and other cooking instruments. The bathroom was clean and well stocked with towels and toiletries. Would stay here again!

The clerk was very nice I think her name is rayniah

Everything we need is there..Clean & in a safe area close to airport

Nice staff was friendly and helpful Pool was broken

laundry room couldnt use it was broken. pool door broken couldnt use pool.

It was a fantastic stay and the staff could not have been nicer

Was wonderful, clean and the staff was very friendly

Free Breakfast was awful! If you are not going to have at least toast and coffee DON'T Advertise that you will! The hours were supposed to be thru 10 am . By 7:30 am there was no orange juice. No butter for toast and no cereal in all three containers. There was no fruit at all and the eggs looked to be plastic. If you are not going to serve a minimal breakfast don't advertise it. If I had known I would have picked a different hotel or went out to breakfast.

Front desk staff very accommodating and very dog friendly environment!! Definitely coming back!!

I thought the property was run down but clean. Our door # was missing but figured out by process of elimination. Staff was professional and nice.

Clean and accommodating

Property was clean, quiet, and in close distance to several restaurants and shopping opportunities.

Very convenient property. My only negative is that noise travels between floors. We apparently had a family with little kids running back and forth in the room above us and it sounded like a herd horses coming through the ceiling.

The walls are thin, you can hear everything in other rooms. The breakfast was not good. The pool and hot tub were under maintenance while we were there. We were offered to use a "sister" hotel's pool, but no hot tub use. The pool was the worst indoor pool I've ever used. You couldn't even stand in the room without your eyes burning from the amount of chlorine they used. They then charged my card $47 two days later for unknown charges. Definitely a ripoff. I would never stay there again.

The young woman who checked us in was so welcoming and friendly. Terrific staff and service.

good service

lobby hallways and first room were dirty. Computers were sown when we checked in and the first room they gave us was not good. Bathroom was old and dirty and we could not open any of the window shades. They did give us another room on the 5 floor that was better. Overall this location is not as nice as the other we stayed at.

My husband and I do occasional date nights and decided to give Home to Suites a try this time. The main things we wanted were the pool and spa. When we arrived we were told both were down, but we could use a pool on another property. They would not issue a discount stating that their website notified customers that the pool and spa were down for maintenance. The problem with that is that we used Expedia to book the hotel. Expedia did not mention that they were down for maintenance. When we went to the other property to use the pool, they didn't have a spa. We contacted the hotel manager after the stay. He was very kind and offered a full refund. Had that been the end of it, I would have given the hotel 4 stars. Unfortunately, we never received the refund. I had called the manager 3 more times, I was told he wasn't in the office. When I attempted to leave a voicemail, his mailbox was full. I sent him 2 emails and he never responded. I finally got in touch with the assistant manager who told me that she would approve the refund, but I needed to contact Expedia. The original person I spoke to said that he would contact them and my refund would be issued within 10 business days. I was never made aware that I could contact Expedia to have it refunded. Anyway, it has been resolved, but now the hotel will be getting 2 stars because of the run around I was given. It took 3 weeks to get this resolved.

We specifically reserved a room with a tub so our toddler could have a bath. When we checked in there were none available. We only found out the pool was closed upon attempting to go to it. Even though the pool has been closed for several weeks we received no notification of this. If we had we would have chosen another hotel since it was a necessity for our family. The breakfast provided was inedible. The state of the actual room was horrendous. The faucet is not connected properly to the sink. It lifts completely every time you use it. The grout of the shower was disintegrating, making a mess whenever the shower was used. The curtain in the room did not open either. We found a lighter under the bed, a serious safety concern with a toddler.