Warm and helpful staff. A great getaway resort over the weekend with family and friends

Exceptional service. Having stayed in two hotels for this one trip, Natra is indeed the best. Perfect location, excellent service, very family-friendly and good food. Wait for our non-sponsored review at My Happy Grumpies TV on youtube.

The staff were very kind and hospitable. They are well trained in terms of managing guests and all our requests. We went when it was off-peak season so the area was very peaceful and quiet. My family and I enjoyed our entire stay. Would definitely come back!

Glamping as convenient as you like. It’s like camping in one’s living room except that it’s wide space near a man made lake with an activities center. Too bad the kid is 3 and so not able to partake all, will be back!

Staff was very helpful and friendly. While booking expedient showed picture which don't dipict of what we got as booking, in picture it was showing indoor bath tub jacuzzi but in reality it was outdoor whirlpool. We find it was kind of entrapment, but staff was very helpful and help us to upgrade at discounted price. Was disappointed with expedia blindsiding us but at least hotel staff tried their best but it cost us more than we committed while booking.

Overall it was a good stay. Very friendly staff and excellent services especially at the restaurant and bar. Condition of the room is a bit run down. Otherwise, all good.

Amazing Glamping experience and super lovely and friendly stuff! Everything is very clean and looks great. Would recommend it anytime.

We love the lagoon at Treasure Bay. The hotel rooms are not the standard hotel types. We love the set up. There is nothing nearby hotel so it’s a good place to get away from crowd. U can dine in the resort restaurant or another one at Ammon hoyle just next door. The staff are superb friendly and helpful. U can be ferry by bungee if u don’t want to walk too much.

Thank you very much to the team at Natra for making our stay such an enjoyable one! All the staff we met were very friendly and hospitable! It was easy to communicate with the staff.

Love our short stay here in Natra Bintan. Staff were so friendly and provide excellent service, especially Agus who took good care of us during our 3 days there.

We booked 2 rooms at Natra Bintan with pool view, very beautiful place and well maintained! There is only one restaurant in Natra Bintan, of course you can get a buggy to go to another resort for food but must say restaurant at Natra Bintan is the better one. Free transport to-and-fro ferry terminal makes the stay very convenient and stressless! No need to bring cash, everything can be charged to the room or credit card. We enjoyed the stay there.

Overall fun stay due to the access to treasure bay. Unfortunately had many issues with the room key card which staff was quick to assist but multiple times creates inconvenience or bathroom shower area being clogged.

Staff were attentive and helpful, had a comfortable stay without any issues. There was a wide variety of food for breakfast and some dishes were rotated so we didn't feel bored of the spread.

It was a unique resort to have the sea sports facilities in pool like environment, safe fir all to enjoy.

A great team of staff , always very helpful & professional. Unique experience with an outdoor shower & a huge whirlpool.

Great 3 days Some more activities to choose from would be good Should be able to charge activities to the hotel ... bringing cash to pay was bothersome

Friendly helpful staff. Lagoon is beautiful to play in. Too bad you have to pay for all the activities. It was our first glamping experience and the room is really nice. BBQ right outside the tent is highly recommended. They do all the prep and clean up so you just do the fun BBQ and eating. The walls are super thin (cloth). There was a child in the next tent who cried for a long time in the middle of the night. If you happen to have such neighbours, be prepared to have disturbed sleep.

The food quality at the patio is pretty decent although it is slightly on the expensive side. The staffs are friendly and helpful. The room was clean and nice.

Except for weather we cannot control, it is fine

Clean, Quiet and Peaceful

Strongly recommended for family with kids, resort staffs are outstanding and helpful

Amazing staff. Great property. Hot water not working. Smaller tank capacity. But overall great experience

good staff!

A very good area for resting and away from city life

We loved the big tv in the room which allow us to plug in our xbox. Hubby and daughter have a great time playing when it rained outside and lagoon is closed. Room is spacious and comfortable for 4 pax though the food choice at Patio restaurant is a bit limited. Kudos to all the staff who are friendly and quick response whenever needed help. Thanks for the great getaway at Natra Bintan👏👏

The staff at the resort made a difference to our resort experience. Especially Dewi and Yuli, whom paid attention to our requests and always greeted us with a big smile.

Weather too hot so can do much but enjoyed the resort. Good to rest n relax ur mind.

Too little activity and not even a mini mart within the hotel

I visited Bintan more than once and it’s my first staying in Natra Bintan. It exceeded my expectation by a mile. Prompt service, going out of the way to look after my needs and best of all, the front staff are super friendly and made you feel at home. Big shout out to Akbar, Arul, David and one more important person who help me with my checking in and out of the hotel; sadly I forgotten his name :( Well done Natra Bintan… beautiful place with beautiful staff members. I’ll be back 100%!

Glamping resort with great food and services!

The hospitality of all the staff are really impressive. Everyone seems happy there and never fails to say hi or ask if we have a good day even when we were just passing by. Only let down was the food. It would have been a nice if the breakfast and dining menu can be changed everyday to have some nee highlights.

Check In: The staff member who checked me in was lovely and she answered my questions. A welcome drink would be nice in this climate. Room: The tent is fun but obviously difficult to maintain - fabric walls have some stains. The in room slippers are flip flops that are too small for western feet. There are no bathrobes or pool towels. Coffee and tea in the room is limited to instant coffee and one type of tea - not sure they can say this is a 5 star resort? Amenities: Despite the website and hotel booking sites listing these ammenities there is NO Gym and only one restaurant is open and it’s the same as Singapore prices for restaurant food but not as good. But there are no other options. The spa is open. There are lots of activities you can pay extra for - and pay extra you will - but great for kids. Food: There is only one restaurant on site, but they have decent offering (but a bit over priced for what you get). The Breakfast buffet was fantastic though.