I don't know why the low rating. Our stay was amazing. The staff is awesome, the location is amazing and overall it was fantastic! Loved every second of our stay!

Palapa is a really nice place, beautiful view from the property,well maintenance overall. Quite, safe. The neighborhood nearby is really nice, great houses and bars. But you need to have a car in this area. The apartment/unit we had was really comfortable for us family of 4. With 2 children ( 9 yrs and 3 yrs). They gave us (an upgrade) room in from of the pool so that was fantastic for the girls. 2 bed/3bath, with jacuzzy, big kitchenette, spacious living room. There are units/condoms at palapa rented for long period, also people who are owners of units so the atmosphere when we stayed there werent the same as the hotel/resort. Joost is the person who is in charge to attend every need the guests could have. He is a nice person, always ready to help us. He only stay at Palapa from 9am to 5pm. But he gave us his phone to call him in case we needed something. You cant not swin in the beach that lapala has. it has a lot of big stone but the view is nice. We went always or most of the time to the papagayo beach area. It is really nice place with a supermarket, good restaurants and bars. Cuaracao is really beautifull now days. Near you can rent a boat, kayak, etc. Our youngest daughter became ill and gave her fever for 2 days. Near Lapala there is a pharmacy that has medical service. The doctor was Dutch and the nurse spoke Spanish.

Palapa is a really nice place, beautiful view from the property,well maintenance overall. Quite, safe. The neighborhood nearby is really nice, great houses and bars. But you need to have a car in this area. The apartment/unit we had was really comfortable for us family of 4. With 2 children ( 9 yrs and 3 yrs). They gave us (an upgrade) room in from of the pool so that was fantastic for the girls. 2 bed/3bath, with jacuzzy, big kitchenette, spacious living room. There are units/condoms at palapa rented for long period, also people who are owners of units so the atmosphere when we stayed there weren't the same as the hotel/resort. Joost is the person who is in charge to attend every need the guests could have. He is a nice person, always ready to help us. He only stay at Palapa from 9am to 5pm. But he gave us his phone to call him in case we needed something. You can't not swin in the beach that lapala has. it has a lot of big stone but the view is nice. We went always or most of the time to the papagayo beach area. It is really nice place with a supermarket, good restaurants and bars. Cuaracao is really beautifull now days. Near you can rent a boat, kayak, etc. Our youngest daughter became ill and gave her fever for 2 days. Near Lapala there is a pharmacy that has medical service. The doctor was Dutch and the nurse spoke Spanish.

The apartment has perfect layout if you need to have separate quarters or big family. There were some issues at arrival (no soap or shampoo, although promised), no washer machine (while stated in description), very weak water pressure in the shower. Luckily, these issues were addressed promptly. Most important, however, our room was not what we booked - we were upgraded by hotels.com to "oceanview, oceanfront", but instead were placed in the "partial beachfront" view. The view was not too bad from the balcony or one of the bedrooms, but still lacked the privacy we were seeking. Using shower in Jaccuzi was a challenge, as there was no drapes to cover the windows that were facing another building. Most unpleasant was that the hotel manager insisted that this was a correct room, although the reservation said otherwise. It is strange that he thought that people are so stupid or ignorant that they do not know the difference. He also complained on couple of occasions that we did not pay too much to have the better room. He refused to give us the room we reserved for different reasons (no boss available on the weekend (later he said that he IS the boss), no room available, or "other people paid more")... We paid the "secret" hotels.com member price + had an extra coupon.... Why should it be the manager's business if this is the rate they negotiated with hotels.com? That really was disturbing to me, otherwise I would give it a 5* review. Advice: check reservation with hotel!