The Residence Inn is a comfortable, homey place to stay.

Love it

Staff are friendly and approachable.

To start, The hospitality upon arrival was great. The room was clean and comfortable. I called for extra pillows and they never arrived. The sofa couch, which was used as an extra bed was very uncomfortable. The mattress was old and lumpy. I think it would have been better had I just slept on the couch. The worst was the drapes that would not close all the way. The room was next to a lamp that let the light shine though. That was annoying. I can’t sleep with any light. The pool was warm, as stated. That was great because it was cold outside. Some pools say they are heated and are still cold. The breakfast food was good and warm. At check out, the front desk attendant asked how our stay was and I mentioned my Grand daughter was disappointed the popcorn machine wasn’t operational. She loves popcorn. The attendant apologized and told the children to pick out something from the market. Of course they did and were happy. I was grateful because she didn’t need to do that but her kindness made all the difference to me. My grandson wants to stay there again. So we will be back in the summer. Thank you.

I will stay again

The staff were very welcoming. However, for more than $300/night, I expected a clean room, much more comfortable furniture, and a nicer aesthetic. I chose to stay there, even though it was nearly $200 more than the hotels closer to where I had a meeting, but frankly, this was a cheap hotel - the room was very disappointing for the price point.

Excellent stay

Excellent stay

excellent

Love everything about it breakfast is amazing

The lobby and breakfast was outstanding, as was the staff. The bathroom was the best I’ve been in - loved the shower! The full kitchen and dishwasher in the room was so handy. I also used laundry. But room layout makes it impossible for person in bed and kids on couch to watch tv at same time. Only way to fix it is 2 tvs.

They had a great customer service. Everyone was nice and helpful specially in the morning for the free breakfast.

Nice

Spacious and clean rooms. Easy access to everything you need. Our son enjoyed making waffles every morning for breakfast.

Staff is great

Staff is an amazing! Quiet area conveniently next to shops. Complimentary breakfast was tasty and fresh as well as their fresh baked cookies. Highly recommend.

Location is located close to malls and shopping.

Room was great I like the fact that I could open my windows and let fresh air in

Property double booked my room and did not advise me that my secured room was no longer available until 5PM even though I had done a 24 hour advance check in and had reauested the room be ready by 12 if possible. The room that I was given wasnt even ready until 7PM 4 hours after check in. I guess if i had arrived earlier i wouldve have been SOL and had to wait in a parking lot for 4 hours just for the staff to figure out what is going on. Property itself is nice but the services and staff themselves are borderline and neglect to properly inform their customers of any changes.

great service, great location, very clean rooms

We truly enjoyed our stay here. Breakfast was great and staff was friendly, Joy in particular was very welcoming. We would definitely stay here next time we’re in the area.

N/a

The plumbing in the trim that we were in wasn’t the best. Walls were dirty and not enough. Towels or trash bags.

Very clean rooms, super friendly and helpful staff. Will absolutely stay here again and highly recommend.

Close to a lot of stores we needed. Rooms were nice and front desk staff nicer than any place we ever been! Breakfast was good, coffee all day, fresh flavored water available all day too.

Very nice & professional staff. Homey & cozy stay

Everything was great the only thing was that the sofa bed was uncomfortable

Very nice staff

Was an absolute wonderful stay! Best stay yet

Staff very friendly no complaints

Staff very friendly no complaints

Overall, the customer service was outstanding. They went above and beyond to make sure my stay was comfortable and my needs were met and then some. Extremely happy about my stay there.