The Hotel was clean, however, someone at the hotel stole money from my deposit. None of the three of us in the room drinks or smokes, nonetheless that person charged me for drinking at the bar. To this day, I don't know where the bar is at the hotel. I did file a complaint, so far, the hotel does not refund me the money.

Overall our stay and room were fine, but charging daily for parking when they have a giant garage with plenty of space was outrageous and didn't sit well with us. Also - you're better off going to a local cafe for breakfast, it's $20 a person here for your average hotel food. The front desk person barely spoke to us when we arrived, and didn't say more than 5 words. The pool was still closed (arter reading reviews it's apparently been that way for a while.). I don't think we'd stay here again.

We had a very nice stay. Nice to come back to a roomy clean upscale room after driving around Hudson valley checking the fall colors.

It was a routine business trip. The evening restaurant was closed. The kiosk of fast food they offer is routine and sugar based. The room was fine. Very clean. This is my 5th time staying there. Ill stay again. But, they could improve. Very nice personnel. And that helped.

Heads up because nothing was stated here. They charge $16.26 for parking. I could not find any information about it on site. It's a nice hotel. Just thought I'd warn everyone about this hidden charge.

Everything was good except shower was only luke warm. I had asked to change rooms but they instead sent someone up fix it. They sent someone but the next morning the same thing a luke warm shower.. Very disappointing.

My first impression by the front desk was not so welcoming and they lacked giving instructions about the services the hotel provides and what is the best way to enter and leave the hotel. Or any incentives with my Honors by Hilton membership. The T.V in my hotel room did not work. I used the phone in the room to call the front desk and the button for the front desk just rings no one picks up. I tried pressing "0" and it worked. They were able to get a technician in but the T.V didn't function. They were helpful in providing me a room fast with a T.V that does work. They did great in that aspect. But the front desk person in the afternoon, was quiet and didn't explain services, wasn't friendly or approachable. She just gave me my room key. It was my first time there, so I didn't know how to exit the Hotel. It's confusing because only cars can pass through the front entrance area. I walked down a hill where cars are, not knowing there was another way to enter and exit the hotel. I had to ask the Front desk person, how do you get outside where there is a walkway, she tells me I can take the elevator down and up by where the lounge/breakfast area is. The layout of the Hotel was confusing. It would have be helpful for the front desk person to provide all that information to guests during check in.

The hotel is in a shopping center, and it’s quite difficult to figure out how to actually get to the front desk. Once there we were greeted by a not all that engaged post who really wasn’t very helpful. The room is fine. The facility is very nice. I see no reason to be down about the property at all.