Hotel room did not have a phone, so could not reach reception. Had to walk outside everytime to reach reception. The toilet was not cleaned (my sick child's faeces were still on the toilet seat) so I asked receptionist to clean and they told me housekeeping has gone. I asked for cleaning supplies so I can clean it myself and receptionist said they have none. It was heavy rain outside, so I asked to borrow an umbrella to try buy cleaning items myself but was told there are no umbrellas. I asked for the receptionist's name as a reference and was told I cannot have her name because she doesn't know who I am! There are no amenities (only one wash for everything, no hair conditioner or body lotion or dental kits, nor toiletries). Even after asking every day, they only gave 2 towels between a family of 4. Breakfast was like prison food. But worst of all was the atrocious service of the receptionist who refused to give me her name.

Decoration through-out brilliant for children. Loved the bunk bed. Everything clean. Staff couldn't do more to help; very friendly.

Stayed here for 3 nights in April. Absolutely fantastic hotel, friendly staff and brilliant location!

Sfeer van de locatie was perfect

It's a giant Lego castle ; )

The themed rooms in the hotel are fabulous. The staff are friendly and helpful. What we did not expect was the amount of self service required. Everything from checking in your own bags to putting your name on waitlist for meals. Also, the food was incredibly mediocre, and the same day in and day out. we chose the castle because we assumed it was the nicest property. The Lego hotel had direct access to the theme park. No big deal as we traveled during off peak season, however, I am willing to bet that if you travel during peak season you will absolutely want to have direct access to the park to avoid the lines to the park.

The hotel was nice, cute set-up and very close to LegoLand and Lego House. It however is not near very many food choices. Our first day we got in at dinner time and thought we would try the dinner buffet. It wasn't a huge selection and cost $75 per adult, $50 for anyone under 17. That's a pricey buffet, anywhere. But that was the only option in the hotel. The person at the front desk suggested LaLandia, which is another family theme area. We walked over, it was fine although still a bit pricey at $35 per person.

The rooms were magical and fun. The dinner buffet was excellent but expensive. Breakfast buffet which was included was also excellent.

Better than what I wxpected. Highly recommend it.

Great rooms and location for Legoland. Mediocre breakfast.

My 5 yr old grandson thought it was great but Absolutely not worth the amount of money I paid (ridiculous). I would not pay more than 150.00 for that hotel!

Our son loved the Legoland Hotel. I found the hotel and the breakfast rather basic, but the Lego decorations around it and the proximity to Legoland make it a good place to stay when visiting Legoland. The room decoration is very “loud” like you’re sleeping in a cartoon, and I think it could have been decorated more tastefully. But in the mind of our 6-year old it was a great place to stay. The staff was really friendly, just as everywhere in the park.

The kids loved the castle. There were nice competitions and a hidden treasure in the room. The breakfast was not phenomenal, but it was OK. The rest was great! We loved it! We also slept in the barrels of legoland village but definitely prefer the castle when you look at price/quality.

Beds were really hard but the kids loved the place!

Not worth it, bad service, and the breakfast was terrible

Helt topp hotell for familier! Dyrt, men verdt pengene.

Terrible service for the price you stay. Definitely not "5 star" hotel level. There is NO room service at this hotel, but they have room service at the legoland hotel next door. They won't let you order and take away food because you are a guest at the castle hotel. Absolute stupidity. How difficult is it to provide a plate of pasta and pizza and send it my way? Save your money and stay elsewhere or airbnb it. $2,000 for 3 nights with this kind of service is pure robbery. I walked back and forth between two of their hotels trying to find food to take away for my daughter in the RAIN only to have their staff tell me to walk to lalandia and get food there. WHO SEND BUSINESS TO ANOTHER BUSINESS?

Terrible service for the price you stay. Definitely not "5 star" hotel level. There is NO room service at this hotel, but they have room service at the legoland hotel next door. They won't let you order and take away food because you are a guest at the castle hotel. Absolute stupidity. How difficult is it to provide a plate of pasta and pizza and send it my way? Save your money and stay elsewhere or airbnb it. $2,000 for 3 nights with this kind of service is pure robbery. I walked back and forth between two of their hotels trying to find food to take away for my daughter in the RAIN only to have their staff tell me to walk to lalandia and get food there. WHO SEND BUSINESS TO ANOTHER BUSINESS?

This place is all about the kids that love Legos. Super cute...Lots of selfie opportunities and so much fun for big and small kids alike.

Amazing Legoland Castle, a real tale for children. Beds, pillows very comfortable. Minus no air conditioning, air lasted.Breakfast is very sour, lots of salt. It lasted for fruits and vegetables, there is no fresh juice for the kids

Amazing Legoland Castle, a real tale for children. Beds, pillows very comfortable. Minus no air conditioning, air lasted. Breakfast is very sour, lots of salt. It lasted for fruits and vegetables, there is no fresh juice for the kids

The toilet lacked adequate toiletries. The dinner was not good. Not too many choices. Same menu repeated. Not worth for the amount of money paid for the dinner . Though had booked dinner for two. On the 11/4 Double allocation of the dinner table due to lack of proper communication between the staff taking payments for the dinner.

Wow! Our kids were in heaven! This place is like stepping into a cartoon. They are begging us to go back.

Very nice place for the kids, a real feeling to be in the lego Castle! Kids really loved it, and parents too! Lot of facilities for kids to play! But food was not good, expensive buffet with no big selection. At breakfast they had soft boiled eggs only, no possibilities to get hard boiled egg for the kids. Very limited service. But in all we will go again and it's still a great experience.

Very nice place for the kids, a real feeling to be in the lego Castle! Kids really loved it, and parents too! Lot of facilities for kids to play! But food was not good, expensive buffet with no big selection. At breakfast they had soft boiled eggs only, no possibilities to get hard boiled egg for the kids. Very limited service. But in all we will go again and its still a great experience.

We had an excellent 3 day break at Legoland Castle Hotel - the hotel has two buildings, the Knights Castle and Wizards Castle. The reception, bar and dining room are in the Knights Castle, our room was in the Wizards Castle.The rooms are larger than the Legoland Hotel, clean and new as the hotel only opened this summer. Modern clean bathroom with a great shower.Breakfast was good but dinner not so good - we prefer the facilities in the Legoland Hotel and ate there on our second night.Staff were very helpful with excellent English and of course, Legoland itself is amazing! We look forward to coming back but will probably stay in the Legoland Hotel next time.

We had an excellent 3 day break at Legoland Castle Hotel - the hotel has two buildings, the Knights Castle and Wizards Castle. The reception, bar and dining room are in the Knights Castle, our room was in the Wizards Castle. The rooms are larger than the Legoland Hotel, clean and new as the hotel only opened this summer. Modern clean bathroom with a great shower. Breakfast was good but dinner not so good - we prefer the facilities in the Legoland Hotel and ate there on our second night. Staff were very helpful with excellent English and of course, Legoland itself is amazing! We look forward to coming back but will probably stay in the Legoland Hotel next time.

We had an amazing stay at the Castle Hotel, a great experience from start to finish. With activities and competitions for the children and lots of space in the room for the whole family, the hotel is trying hard to impress and succeeds. The staff were all very helpful and friendly, the breakfast arrangements worked well, and the location for Billund and beyond couldn't be faulted. It helps that the hotel is new, everything is spotless and the decor in the rooms is something else, I found it hard to leave a room where you can switch on magic lights and have your wizard potions light up! The food was okay, the dinner buffet was practical and the staff very helpful, but the range of food bordered on the bland and not the high standard of food we had been eating in other parts of Denmark, but it was well-cooked and presented with a special buffet section aimed at appealing to children which did work well. For a fully immersive Lego experience I would really recommend a stay in this hotel, it's magic for children and their parents, and we had a fabulous time thanks to the hard-working staff - definitely worth the cost of the stay and the memories we have as a family are priceless!

We had an amazing stay at the Castle Hotel, a great experience from start to finish. With activities and competitions for the children and lots of space in the room for the whole family, the hotel is trying hard to impress and succeeds. The staff were all very helpful and friendly, the breakfast arrangements worked well, and the location for Billund and beyond couldnt be faulted. It helps that the hotel is new, everything is spotless and the decor in the rooms is something else, I found it hard to leave a room where you can switch on magic lights and have your wizard potions light up! The food was okay, the dinner buffet was practical and the staff very helpful, but the range of food bordered on the bland and not the high standard of food we had been eating in other parts of Denmark, but it was well-cooked and presented with a special buffet section aimed at appealing to children which did work well.For a fully immersive Lego experience I would really recommend a stay in this hotel, its magic for children and their parents, and we had a fabulous time thanks to the hard-working staff - definitely worth the cost of the stay and the memories we have as a family are priceless!

Brilliant room, good size for 2 adults, 3 kids. Nicely decorated. Comfy beds, nice shower.Really good breakfast.

Brilliant room, good size for 2 adults, 3 kids. Nicely decorated. Comfy beds, nice shower. Really good breakfast.

Don’t expect anything else than what you expensively paid for, which is a nicely decorated room and a great location. Hotel is new so very comfortable and everything works. Big parking space in front of the hotel. Other than that, buffet in the hotel is expensive for the food you get and you can’t charge it to the room, cleanliness is average, and there is no other service at all. A laundry room per example would have been very convenient.