The hotel is great value: Close to center of town, hot water for tea/coffee on every floor, free and solid breakfast buffet, helpful front desk in booking tours, incredible check-in time (9:30am and sometime earlier if the room is available from other reviewers), elevators, luggage storage. The 180 degree view from the 6th floor room is incredible. The first night we got there, one of the beds wasn't made up. The front desk cleaned up. Because of the view, we decided to come back after an overnight stay in Lake Titicaca, I am glad because the room is impeccable.

The hotel was a great base for a few days in Puno! It was very centrally located and easy to walk to the central plaza. The room was spacious and served all our needs for our trip. The breakfast was also nice and included bread, jam, fresh fruit, coffee, and a wide variety of teas. The real winner, however, was the customer service! We happened to have a ton of questions about the area and a few hotel requests, and the front desk thoughtfully and kindly took care of everything. They were also very helpful with booking our tour of Lake Titicaca. We would definitely stay here again, especially for the price.

Hotel was what we needed for our 2 night stay. We did arrive around 12am and rang the doorbell and they let us in. Rooms where basic but clean. Breakfast was good.

This was a perfect place for us to stay. It was close to the downtown. Easy to walk to restaurants. Close to the Plaza. It had FANTASTIC staff ! So helpful. It was clean and the bedding was crisp and clean and the beds comfortable. We used the baggage storage surface when we went to the island for two days. Definiately the best option for us. It is a small hotel that does the trick. Breakfast buffet was basic but typical fare. Happy with everything here.

Great reception staff! Helped me with a problem- so kind!!

Desk staff welcomed us when our bus got in, helped us book a tour for the same day and even helped book the bus tickets to our next destination.

Very good hotel for the economical price and good breakfast included. Rooms are more tired than the photos show, but it is priced accordingly. Kind and helpful staff, who allowed us a late checkout. Great location.

This hotel was used briefly for a shower and nap after a uros island tour. The hotel was wonderful! The woman at the desk was very helpful and arranged a taxi for us also. The room was clean and the shower was hot. They had coca tea and coffee available as well! I highly recommend this hotel!

All the staff were extremely friendly and helpful, thank you. Unfortunstely our room was right opposite the lift and very noisy with a room of screeming kids next door.

The elevator was broken. There was a foul odor in the bathroom. There was not enough water pressure to shower. The room was drafty and it was colder in the hotel than it was outside. Thebreakfeast offered a good selection of food. The staff was helpful.

Sheets were dirty, bathroom even more, especially shower cabin. only inside window in the room, staff don’t speak a word of English, only Spanish

We had an enjoyable stay at Kaaro it is a modern compact place with good service, the rooms are small and the bathroom is even smaller but apart from that it is in a good location with nice breakfast

We had an enjoyable stay at Kaaro it is a modern compact place with good service, the rooms are small and the bathroom is even smaller but apart from that it is in a good location with nice breakfast

The staff was very friendly and helpful. The rooms were clean and comfortable. The tea and coffee available in the small lounges on each floor was also much appreciated. We booked and took two tours through the hotel. They were reasonably priced and well worth it.

The female staff was very kind and pleasant. I would come back if I visit once again.

Lovely staff but the lift wasn’t working and we were struggling to get upstairs with the altitude sickness. room very comfortable close to the town

Lovely staff but the lift wasn’t working and we were struggling to get upstairs with the altitude sickness. room very comfortable close to the town

It was a really good place. Good service, they have oxygen for the guest, it was clean, I would stay there again.

It was a really good place. Good service, they have oxygen for the guest, it was clean, I would stay there again.

This hotel is very well located, the staff has been very helpful. The only problem we found out is that the room are tiny, you go there to spleep that's it. Our recommend this hotel to young travellers that has a small budget. But overall this hotel if fine.

The hotel is new and there is an elevator which can help a lot at high altitude. It is just a few minutes walk from the main square and shopping street. The hotel staff is nice and helpful.

Bit noisy, room near the lift. Otherwise good

Breakfast was great. They are really helpful. Its a new building. Fairly fast WiFi on all floors. I was allowed to keep my luggage here for more than 24 hours.

Breakfast was great. They are really helpful. It's a new building. Fairly fast WiFi on all floors. I was allowed to keep my luggage here for more than 24 hours.

Hotel was lovely and was very clean, staff were very kind and was a good breakfast. The hotel seems very new.

We arrived in Puno very early in the morning and we were able to check in right away and freshen up before our all day tour. The staff was very accommodating and the location was very convenient.