The location was great - 2 minutes to the bus and in between both train stations. The room was clean and comfortable. The staff doesn't arrive until 3pm so when we arrived early we were not able to store our luggage - however, the attached Chinese restaurant kindly let us keep our luggage in the corner at our own risk.

Beautiful region

The architecture of the building is beautiful considering it was built in 1890s, but the interior needs to be updated to reflect a more contemporary functionality as the current one is very rudimentary. I wouldn’t recommend it to my friends and family.

The hotel and room are old indeed. The wash room is dark and small.

AVOID AT ALL COST. I can go on and on about how HORRENDOUS this place is in just one night of stay. 1. It said Queen bed but it’s more like a twin. The room is small, bathroom is tiny, the drain is not working, and there’s no AC other than a drain fan. Even the vent tube was detached. The room is not very clean - there are hairs on the floor when we got in. Overall the room is like a prison. 2. Location is fine. 3. We were late for 30min on check out, which we believe it’s not right - we should check out on time. The reception lady knocked on our door at 11:05 and said we should “get out”. She told us if we don’t get out the room at 11:30 they are charging us late fees. We got to the front desk at 11:29 and they said “the clock hit 11:30” and they “need to charge 100 CHF late fee.” No one informed us about this late fee when we book the reservation or check in, they ONLY tell us “the check out time is 11:00”, the late fee is not on any terms and conditions, and they cannot find the evidence or clear terms and conditions when I asked for it. We just want to know where this late fee is coming from, and as a customer, it’s not a lot to ask if this is not agreed upon before agreement in ANY shape or form. Their head of housekeeping keeps cussing us and keep telling us we should pay no matter what. Again, to everyone around the world who trying to come to Interlaken, please AVOID THIS HOTEL AT ALL COST. All these one stars are for a reason.

Good

Do not book! Certainly one of the worst hotel service I have ever experienced. We ordered a room with 3 beds. When we arrived in the room (around 8pm), we found the bed in the middle had a much lower mattress than the other two beds on each side. It was half the thickness of the other two, with a clumpy blanket on top of it as the over-mattress. It was not comfortable at all. We then called the reception (a the lady in her 30s) to help us change it, for example to the same as the other two beds. But she said she was alone in the reception and could not do anything to help. We then called the number listed on the hotel webpage, but it was picked up by the same lady. She then said this was a private phone number and we were not supposed to call her this late! Does it mean all guests that arrive late in the evening will not have service at all? We then asked if she could have someone help us and she said it was not urgent and she could do nothing. It just seemed she did not care at all. Certainly we did not sleep well that night. And at breakfast next morning when we asked the reception lady if they have lactose free milk is available, she said “No” in a very rude and desrespectful way. We felt the hotel was hardly even trying to help meet their guests´ basic needs…

It was adequate for a good price and location

Hotel Harder Minerva is located close to the Main Street in Interlaken West. It’s within minutes walk from the Bahnhofplatz, parks and more. From our room we could see para gliders drifting down from the mountains. It was great to be in a town centre but still feel at rest because we were surrounded by greenery. Breakfast was sufficient each morning and if one chooses not to go out in town for dinner, there is a Chinese restaurant on the ground floor.

This is not a cheap hotel by all means, that’s why I don’t understand why the owners won’t invest in it? No A/C just one sad fan, The showers are full of disgusting mold, the mattress is extremely old, is should not be called a hotel in the first a place, the room had literally one beat up chair and you have to sit, sleep and eat (if you must) on the bed, we asked for an iron which they don’t have! Spent couple more dollar and get elsewhere with better cleanliness and a management that cares of the customers!

Triple room was the size of a walk in closet. No air conditioning with tempts at 90F.

Very very small room...more like a prison...

First of all, the room I stayed couldn't be locked from inside, it was incredible. Of course I told about that to the staff but he just said, "okay, we will fix tommorow, good to know that." -What? He didn't change my room even though it was not safe at all!! Also, when I asked them to keep my laggage during my hiking, they put that in the launge without any tags, no one kept an eye on the laggage though. So i picked up my bag earlier than scheduled and put them to the station locker. They should refund me because they didn't provide what thet should. One good point was the location is very close to the paragliding center and super market. In the future, even if someone gave me money and asked to stay this hotel, I definitely would not do that.

I booked a room for two people and supposed to have two beds. The room has a small bed only for one person. One of us slept on floor for two nights. The hotel knew the problem but did not get us a two-bed room.

At breakfast close your eyes and imagine you are in a 1800 ballroom. The room is beautiful and the staff I met most friendly and helpful. The hallway and stairs of the hotel could be renovated. It seems the rooms were updated recently.

Looks old on the outside but level 2 and above seems like just renovated. Rooms space is limited. Toilet areas is really small. Hotel is situated inside an alley. Reception/kitchen staffs are polite but their reception is not open like 8am to 5pm straight compare to other hotel. They have a break from 11am to 3pm. Have to call them if you subscribe international phone line With the price, i would have stay a better one

The beds had a ton of hair in them, the shower had mildew, the bedroom did not look like the photos, the drains were not draining. Some staff members were helpful and polite, the others were not as helpful and were yelling at other staff members in front of guests. Rooms were outdated as a whole but located in a good location. Did not stay the night as it was too gross, we had to leave because we could not stay in a bed with many hairs that did not belong to us in it. Staff did want to try to fix it but we were too grossed out at that point.

Stayed at this place as it was easy to book, but there are better options avalable if you search.

Very friendly staff and affordable price. Quality stay

They give us the terrible room on the top floor with no elevator reach at first, change to a little bit better conditions room to us after our repeated complaints. The hotel overall is old and dilapidated.

good location and good service

When you first enter, it looks like you have to take the stairs, but there is an elevator if you have big luggage. Check-in starts at 3, but when I arrived, I was greeted by nobody, then the housekeeper showed up and was unable to check me in. After I returned, the gentleman that helped me was very nice and friendly. The room was standard, tiny "bathroom", but the sink was just next to the bed which was odd. The towels were like hand towels. They gave me a room with a balcony which was nice, however it's connected to the room next door so that was a safety concern. There was no "do not disturb" knocker or an extra safety lock on the door so I felt uneasy about that. No breakfast, but they did have a coffee machine in the lobby, and one in the room. And no fridge in the room either.

When you first enter, it looks like you have to take the stairs, but there is an elevator if you have big luggage. Check-in starts at 3, but when I arrived, I was greeted by nobody, then the housekeeper showed up and was unable to check me in. After I returned, the gentleman that helped me was very nice and friendly. The room was standard, tiny "bathroom", but the sink was just next to the bed which was odd. The towels were like hand towels. They gave me a room with a balcony which was nice, however it's connected to the room next door so that was a safety concern. There was no "do not disturb" knocker or an extra safety lock on the door so I felt uneasy about that. No breakfast, but they did have a coffee machine in the lobby, and one in the room. And no fridge in the room either.

Good location to town and located on a quiet street.