Too small.

This hotel is for people that are tech friendly. Everything is done via the app. Not much human connection at all. I personally like the human touch but that's me. The hotel was clean and bed was comfortable. If you prefer not to talk to anyone, then this brand of hotels might be what you're looking for.

Extremely private and relaxing!!

There were many wonderful things about this hotel. However, I slept terribly because of the dreadful sheets: they were so "crisp" (for want of a better word) that it felt like sleeping in paper, or fabric that has been waterproofed. So, despite the attractive room and bathroom, the otherwise comfortable bed, the perfectly pleasant lobby and the surprisingly trouble-free check-in, I am very, very unlikely to return to this hotel or another Sonder property (unless they can tell me they have better sheets). Sorry.

Wonderful property

Very nice property. Subway runs under some rooms, other than that great location and restaurant onsite restaurant is very good. Staff and owner of restaurant very nice. Good job Team!!!

Room was tiny compared to the photos they advertised

Loved everything about this hotel; loved the essentials stations in the hallway, loved the cleanliness, and most of all the bed gave me some of the best sleep of my life. Will definitely return next time I’m in Boston!

I was a little bit hesitant due to the DIY nature of this hotel, but it all worked seamlessly. I received my entry code and my room via email 48 hours before I checked in and it also appeared in the app once I registered the reservation. The room was large with a king sized bed and a nice sitting area near the window. The bathroom was a tad small, but workable. Everything was extremely clean and modern looking. The room had plenty of outlets but no USB plugs. My only real complaint is the fact the "blackout shades" let in a lot of light in the morning.

Phone communication was poor

Wonderful

Very nice place to stay

Great location to explore Cambridge, staff was friendly and helpful, provided pack n play on request, adjoining bar/restaurant Althea was amazing.

Loved our visit!

Great place to stay.

Nice.

Was great until they tried to steal my apple tv

Overall, I enjoyed my stay at Sonder. The location was great, there were supplies on every floor, and the design of the room was very modern, but there are two things that I am dissatisfied with. Firstly, the staff member who helped me check in had an attitude. I tried to check in at 1:30 PM and she asked me to input my credit card information on my phone. Even though I told her beforehand that my phone was about to die, she said, "I don't know how to help you, usually people do it themselves." After waiting 30 minutes for another staff member to help me, I asked if she could update the early check-in charge since I officially checked in at 2:00 PM. She completely disregarded my request and did not explain how to get to my room or provide the brief explanation she gave to the people she was helping previously. Secondly, the bed sheets had noticeable stains from previous guests, which raised concerns about their cleanliness and sanitation. Given these issues, I kindly request a change/waiver of the early check-in charge. Thank you for your understanding and attention to this matter.

Renovated hotel room was small but in great condition; comfi bed and brand new bathroom. The check in online was smooth and easy but I would have preferred to have the option to select my room. The reviews indicated that certain rooms were exposed to "vibrant" restaurant noice. Yes, indeed.The noise level was not too bad at 7-8pm but I am a bit sensitive....

Great staff and very friendly staff! Super cute and modern, great find for the area and very central. Would stay again!

Very convenient and quiet.

Quaint hotel located conveniently near walkable dinning options, pharmacy, retail nightlife & public transportation.

Small room with no desk for work but otherwise a really nice hotel, in a great location for MIT. Restaurant was really good, too.

Nice kettle and fragrant soap

customer unfriendly business practice - anonymous - you are too expensive for this

Small but clean room. Check in was easy; nice front desk staff. Nice location. Very noisy! Music all hours of the night, every little noise from adjoining rooms and hallway could be heard. Sheets did not fit the bed and kept coming up, making it very uncomfortable. I asked for a blanket but none could be found. No Netflix on the tv. Shower was very hot and lovely; water and ice in hall a nice touch. Sonder is fine but the lack of a blanket, terrible bedding and noise means I would not stay at this location again.

I had a two-night stay at the hotel. I planned to work from hotel, but the internet went out and well as cable the first night (Friday 1AM) I was there, and the internet was never restored. As result, I had to go to coffee shops and McDonald's to conduct limited work due to privacy. In addition, I had schoolwork which I could not do when I needed to do it. There was never an update on the status from anyone in the hotel. In these times, internet is a staple for travelers. There should a partial refund for the lack of communication on the situation which caused inconvenience for customers staying there those nights.

There was no wifi in the building

Sonder does NOT have parking. They requested to check in by sending them cc and driver's license process and they send you a code. This was done as part of securing the room and they mail you a code... essentially they strive on having no personal touch and minimizing human contact. Not a big fan of this type of experience.

2.5km Walk to Fenway, lost of shopping and dining near by, the best is that each room has individual wifi! So no sharing. Very safe area around MIT

Fabulous location and the rooms are awesome. So Boston!!

It definitely felt safe. I liked that you could ask a question when you needed something, and usually quite resourceful. What I didn't like as much was the information on how to get new towels. I stayed for a week, and there were supposed to be towels on the 2nd, third and 4th floors, in the essentials closet, but there were never any. I had to hunt them down from the cleaning staff, and they had to find a full set on the various different floors, so it took some time. If you are staying for a week, you should have complimentary towels, half way in. You should also have at least one complimentary cleaning during that time frame, not have to pay for it, if you want it. You should also have someone come in a take out the garbage/recycling once in that time frame, not have to be responsbile for it yourself. The bags don't fit in the various compartments for garbage and recycling even with putting a knot in the bag to make it smaller. The bathroom door kept closing on us, and the only way to stop it, was to bunch up a towel. We also had a fire alarm during one of the nights around midnight - it would be good to acknowledge it with an email the next day. So overall, it was an average stay, and the staff seemed helpful and friendly.