Beautiful property

Great spot to visit floating islands of Uros

Good

Beautiful property Had good amenities Our experience had a clean visit and very friendly staff. As per front desk, the temp was a bit higher than normal, so the room was warm, a bit warmer than what I like. Even with opening the windows This has nothing to take away from the wonderful experience

Amazing hotel with a beautiful view

Superior service and Fabulous property in a private island with great amenities inside the island. So you are in for both sunrise and sunset views. I had sunset booked but had to go late. Mirales upgraded my room and gave me sunrise view room to make my one day stay awesome. Do you need anything more for me to say? Just book it.

Excellent location with great views.

Firstly, I never leave reviews but had to for this hotel. I am completely shocked this hotel has high ratings on hotels.com, and that it is a 5 star Hotels. It is like a 2 or 3 star motel. While it was affordable, it is very outdated and not a comfortable hotel to stay in. I trust hotel.com ratings when making my bookings, and did that when looking for a hotel in Puno. This is far from a 5 star!! In a bad way.. Rooms do not have A/C, so we were forced to open the windows to get fresh airflow and unfortunately the smell of this area of Lake Titicaca is very sulfuric so not a great smell for inside your room. Amenities were very basic, and reminded me of motels in the United States. Breakfast was all cold and very dry, and the staff at front desk wasn’t great. They noted they had a spa, and it was a jacuzzi that was half full of very green water, and a tiny gym. The view from the room is the only nice thing about this hotel, but it really should be remodeled or rebuilt. We are still shocked that it can be considered 5 star and have zero clue how it got that status…

The property claims as 5 star hotel but its not worth for the price paid. Very limited food options and everything is expensive including water and coffee. Property is located outside of puno city so guests cant even go out to get good dinner. Hotel doesnt provide any transportation to the port or the city. Definitely not worth for the price

The view was out of the world! I had taken a lake view room, it was upgraded at check in to a lake view suite. The view from our room was so good that we just felt like staying the room most of the time!

Beautiful hotel, perfect location and very kind, caring staff. Breakfast was also very good. Highly recommend. Thank you for the hospitality.

Everything was excellent! Beautiful scenery, amazing food, dinner, and breakfast, the surroundings had a lot to offer, the hotel has a lot to offer, and we enjoyed how relaxing it was to be here.

The staff were pleasant the hotel was very nice and the views over lake titicaca were amazing. Big shout out to Neil from the on-site tour company who organized our trip to Uros at short notice (6pm the night before the trip) after we had issues with our pre-booked tour, as well as organizing other trips and looking out for us, he went above and beyond to make sure everything went well for us.

The staff at the hotel are AMAZING! They go above and beyond to help make sure everything for you goes smoothly.

Clearly nicer property compared to other ones in Puno and Lake Titicaca. Staff is very friendly and helpful. Outdoor set-up is nice. The room is nice with good views, but outdated (e.g.blowdryer looks like its from 80s).

The best in the area

Very good service, very clean, staff is great. My only improvement point would be to have a desk in the room so I can work with my computer. Thanks!

The service at GHL was excellent, really friendly staff who went out of their way to make you feel welcome. The restaurant for dinner and breakfast was very nice and had a range of options. The “spa” was not in operation and was very tired looking. The rooms themselves were really nice but with a bit more refurbishment and TLC this hotel really could be spectacular. Charges for early check-in were quite steep. The location is outside Puno but worth it for the spectacular lake views. Would recommend this hotel for visitors to Lake Titicaca.

Incredible location and views on the lake. The hotel is located about 10min from the city center of Puno. At the time of our visit, security issues were still a concern in Puno and the hotel allowed us to visit the lake with no concerns. They offer tours at very high prices but with special services, including pick up and drop off at their private pier.

Very friendly staff. Andrea at help desk did an AMAZING JOB😃

Great location right on the Lake.

Great place to relax and explore Titicaca

Beautiful location, great view. Excellent restaurant

A great property to walk around, dinner was very good, standard breakfast. Good voews of Lake Titicaca.

We did get in until late, had a wonderful dinner, but did get to enjoy the property until the late afternoon, when we had to check out because we couldn't spend our scheduled second night. We still expect a full refund for the second night that we couldn't use because the airport was unexpectedly closed.

Very nice place. Hardly a 5 star hotel. Covid restrictions are very strict here. You have reserve the whirlpool and the week we were there all slots were taken, then they started construction, right during the last week of holiday in Peru. Huh?! Staff is okay, doormen were awesome. Dial 9 for service never worked. I think dialed it 7-8 times with no answer. So each time I had to order a taxi, I had to go to the front desk. They need to work on that service especially when the market it so highly. The casual bar area is much better than the stuffy restaurant.

Hotel único con una vista espectacular al lago Titicaca. Todos los empleados fueron muy amables y estuvieron pendientes de nosotros.

The hotel has excellent facilities and the service is amazing. It’s on the banks of Lake Titicaca with all the great things you need.

We had a great stay at this property. The staff were excellent and we must make a special mention of Mathilda in the restaurant and Lucienne on reception who were extremely helpful and went out of their way to make our stay memorable.

Great hotel at Puno, much better than the photos.

Great hotel at Puno, much better than the photos.

Great View of the Lake & Alpacas