I loved the beaitiful grounds The food was plentiful and delicious Loved the warm friendly staff Met some nice fellow travelers . Would stay there again definitely

The ocean view is beautiful. Extremely limited seating at pool and beach. Restaurants are open intermittently but not posted which nights are closed.

Horrible room conditions and terrible customer service at Krystal Grand Los Cabos resort in Mexico. I purchased the vacation from Expedia for myself, husband and 3 yr old son to have an all inclusive experience. We were expecting a welcome drink upon arrival and to be welcomed at check-in. Upon arrival to the resort, we were told we needed to check in at the other side of the resort. We stood and waited outside 20 mins for a shuttle to take us to the backside of the resort. Their shuttle minivan’s had no interior cover so the metal, cables and wires were exposed. The check-in area at the back of the resort was undergoing renovation - dark, no lights; caution tape everywhere; actively being painted. There was no bellhop to carry our bags, so we lugged our luggage to the room. We arrived to a dingy and filthy room that looked nothing like the pictures on expedia. We immediately went to the front deck and requested a different room and offered to pay for an upgrade if necessary. We were told there were no more rooms available for us because we booked through expedia. We were told we would have to book an entire new vacation. We ask for the manager and was told the same thing- there were no other rooms available for us and that our choices were to 1) stay in the same room, 2) buy a whole new room in the same resort at the full price or 3) leave the resort. We contacted expedia to explain what occurred. Expedia apologized and requested a refund from the resort who rejected.

I had roaches in my bed running around the room told me I was getting credit back in didn’t receive anything

Great people, everyone is super nice!

This was a great location. The staff was attentive, the food was good (enough) and the town was easy to access for other food options. Our room was clean and quiet. The resort had fun events and music venues. The only issue was some of the workout equipment was in need of repair. But that did not stop us from working out daily. Had a great time. We will be back.

Food was boring. No night life.

Love the coffee shop available, the gym ...wish theubhad a childrens play structure off to the side tho

Small Rooms, no balcony chairs , limited hot water ,

We were extremely apprehensive about the mixed reviews about the "ALL" Inclusiveness of this resort before we booked but for the price point we proceeded to check it out. Remember you are on resort time while you are there. Long waits for check in, reservations, and drinks. Most everything is included, BUT there are exceptions... Gelato - of all things???, Cabanas, Steak and Lobster. All areas of the resort are NOT included unless you are in Altitude package(?) We are still not sure what that was about. It was difficult to get information about resort and activities. Maps, directions and labeling of places not well defined. After the week there we figured most of it out. Food.. If you want to eat at one of the sit down restaurants, you need to make a reservation on that day, starting at 9 am, plan on waiting in line to do so! VERY frustrating! They need to change this and allow restaurants to open earlier for more reservations. Order everything that you want at once, because service is poor and they push you out, especially at the Asian and Italian places. As for the Buffet, the food is very bland...and that's saying a lot for a bland eater that has a sensitive stomach! Rooms are nice and clean, with great views and we did not purchase an expensive package. All rooms possibly have a view in which we could tell. AC can only stay on with use of your key card for room or towel key card inserted. AC only will cool to 21.5 degrees C. For price & 2.5 rating a good value for $

Room was disgusting waiting on refund

There was lots of noise at night and there was some type of possibly sewage smell at night. Staff/front desk was made aware and nothing changed for my stay. The ladies at the front desk didnt look like they wanted to help me.

Language barrier - staff seems too overworked.

They said there was vegan food options but there was very little options other than steamed veggies. The pasta was stuck together and bland, so the food was a bit disappointing. Sometimes the servers would not take our drink orders and we had to get them ourselves. The TV was mainly spanish channels and things were falling apart in the room. But the staff was amazing and made the resort a better experience.

This is the worst resort I have ever stayed at and I travel a lot. I booked this trip for my boyfriend bday and 3 weeks before our arrival I contacted Miguel to help me set something nice up for him maybe a dinner on the beach . Miguel communication was horrible , he never answered my questions or explored any options I had . After 6 different emails to him he answered saying he would send a cake to the room . When I arrived I never received the cake . The food at this resort has very limited options and it is horrible . The service is terrible. Each night I waited 30 minutes just to get a glass of water , it was so bad I eventually just started getting everything myself . For two of the restaurants we had to make reservations, and the food was a joke . I ordered buffalo wings and they gave me two of the smallest drumsticks. For our main course the portions were so small we ran to the buffet after just so we can be full for the night . Our friends met us day 2 at the resort , the front desk gave them a room that still had guests inside and they ended up walking in on them in bed . The tv in the rooms did not work , I also heard another couple complaining that their tv or lights in the bathroom did not work . There is no type of entertainment at this resort. No music by the swim up bars . Some of the guest would bring their own speakers to the pool and they were told to turn it off. I do not have enough room to finish type this review but never again !! Ps it was not cheap.

Horrible layout of the property, the food is disgusting and non bareable. Alcohol quality is of the lower side. Cant even pay extra for better alcohol! The rooms are not secured, on the streets, loud road noise! Checked in to a dirty room; towels on the floor, crayon marks on the walls! Won’t let me cancel or upgrade. Don’t ever stay here

It’s a terrible experience. Not friendly staff. Reported the disturbing noises in the room to the front desk right after checked in with a video showing them the noises. They said they will send someone up but no one showed up and the issues didn’t resolved. So we checked out early right after the first night because we couldn’t stand the place. It’s an inclusive hotel but only a buffet that you can get in. Other restaurants open for dinner only and you have to make reservations in advance. They all booked so we couldn’t get in. The buffets is very limited choices and no good food. What’s the point of inclusive that you cannot even use? Not worth the money of $450 a night. Bad experience.

No safe in room. No shelf in shower for shampoo etc. Only one towel hook for a room that can sleep 4 people. No outdoor furniture on balcony. Tv didn’t work. worked for 2 of 5 days. Smallest mini bar fridge I’ve ever seen with only 2 beer per day for alcoholic beverages. Staff friendly and polite is the good thing.

Room furniture had stains and food quality is not up to our standards as we cook at home often so plan for burgers n dogs pre made.

This place is not up to standards at all. The photos on Expedia and the website are not even close to what you get in person. The breakfast is the only thing good about this place but how hard is it to mess up eggs. All the restaurants are absolute garbage, the drinks …. Even worse. Most staff here don’t care because they know it’s mediocre at best and there is nothing they can do to make it any better. This is a 1 star resort maybe lower if you could. They trick you by adding a room pool to make it look better than what it is. Dont be fooled.

We had a really good experience all around. It was crowded at check-in but the management immediately engaged the hotel's concierge, Mario, to help with the process. Mario was extremely personable, and not only helped us with the check-in process, but made our stay wonderful, assisting us throughout our vacation. The first day there, we had a medical issue. The staff immediately connected us with paramedics and a personal call from a doctor. The medical care afforded us was excellent, and I would have no qualms in that area if there was a medical concern. When it came to dealing with the restaurants and the wait staff, we were treated with care and wonderful service throughout the resort. All of them made us feel as if we were the most special people they'd seen all day. The rooms were kept immaculate, and our cleaning staff went out of their way to create personal touches every day, such as fun towel foldings, etc. One day my key card did not work, and I asked a cleaning person who was in the next room if she could open the room for me. When her key did not work, she went out of her way to contact security to help with the lock. The whole process took no more then ten minutes. The food was very good everywhere we went. We did not go to the Italian nor the Japanese restaurant since our main focus in Mexico was to eat wonderful Mexican food--and we certainly did that. As to the room, we specifically paid extra to have an ocean view. Amazing.

Great place and stafff- food can use better presentation

I enjoyed it very much, staff are excellent definitely. I wish that they (and all resorts) actually made sure that people couldn't hog beach/pool chairs by using some kind of timer like cruise ships. The pool didn't open until 8am yet there would be towels on it at 530am! And you witness people not coming to "their" chair for hours. This hotel uses a card to get the towel so you'd have to pay for it if lost but stop that practice. Make them free and then time the chairs for maybe ... an hour ... of no use and pack the stuff up and take it to lost and found.

Good midlevel property that covers everything you'd expect in an all-inclusive. Biggest thing I'd note to improve or for guests to be aware of is that it has very poor WiFi, so don't plan on being able to work a ton while there.

The stay was overall good. I would say the Kyratal Grand is a good place to stay on a budget. The hotel is a little dirty in some areas, It is understaffed, and sometimes there are gross smells. The food is alright, but you have to make sure to get a reservation or you are eating at the buffet which can be hit or miss. All the staff are way friendly and helpful.

It was wonderful watching the whales outside of our Ocean View room.

They didn’t provide me with the room I selected when I made reservation, instead they put me on a room that was far and very noisy

First and last time

Food was terrible Has 4 restaurants but 1 of them was close each night If you don’t reserve you are mot having place to eat at night At 8:00 pm which was not their last group they were out of sea food bread … The quality and quantity of good was really bad Not enough chair by pool area There is charge for room service Over all do not waste you money managements are not caring about quality The only good thing the staff were nice

The common areas, pools, beach, and ocean were great. Sunrises and beach walks were right out our back door. The coffee shop and dining areas were nice and the food was ok in the buffet and great in the restaurants. Uber to San Jose was $6 and Cabo Marina $35 each way which i thought was reasonable.

Very cooperative mgt. Rooms usually don't have microwaves. Upon request for our infant's milk warming, they put a microwave in our room. Extended the checkout time complementary to accommodate the shuttle pick-up time considering we have an infant. What we don't like - buffet items don't have any variation. We stayed 6 nights -- pretty much the same items every day and even some items are same from breakfast to dinner.

Food was only mediocre at best. What you got what usually not what was described on the menu. The reservation system for dinner is an absolute joke. If you make one, they mess it up, if you don't, you can walk into any of the restaurants and get in. There are not nearly enough chairs by the pool and they do not enforce "no reserving chairs" policy they post. When our water heater was not working, they said they would send someone in 20 minutes to fix it, it was 5 hours later someone showed up. They do a horrible job of providing/sharing information with guests. No maps of the property. The entertainment is lacking in the evening. Would not recommend.