Ac did not worked, bathroom was dirty

Beautiful Historical hotel. Nice staff and a great breakfast. Walking distance to most important tourist locations

good place in the center of the city

Such a beautiful property conveniently located in the center of everything, cathedral, restaurants and Bar. Service is great!

We had booked the superior twin room but the staff at the front desk had made some error and over booked/gave away our room to someone else. After about an hour of back and forth they gave us a superior twin however it was in a dilapidated state. It felt like that room wasn't used. Instead of two queen beds it had only one (the staff later got us another bed), the bathroom shower was broken, the curtains were very dusty. The hotel is very central but like someone else has posted, it can be loud in the superior twin rooms since they face a street with bars. The staff however especially Ramon during breakfast and the night duty staff were very nice and helpful. Even the two ladies were nice to us outside of the initial room fiasco.

The property itself is gorgeous and in a great location next to restaurants, bars and shopping all walkable. The staff was incredibly nice and accommodating, especially Tania Flores who was the front desk receptionist who helped check us in. Our reservation with Expedia was a complete mess, but she was so patient and helpful in getting it all sorted out for us. She was fantastic.

Beautiful property with lovely features all throughout and period furniture. Calm space in the center fob town. Excellent location. The hotel opens up to street that has many restaurants that spill into the street at the evening. Staff was amazing and very helpful. Would love to come here again. Highly recommend. An excellent feature was a locked secure covered parking lot behind the hotel.

Nice old buildings in relatively good shape. Most staff was extremely attentive and helpful. Several spoke some English. The 2 reasons I will never return are; my party was forced to cut a day off at the end of our multi night stay, and when I asked the mgr. about a refund for the last night (2 days before we had to leave), she claimed it was up to Orbitz. When I called Orbitz, they said it was the hotel's choice, but with two days notice, they should have no problem. Orbitz called the hotel and the same manager told them "no". When I asked her again, she tried to blame Orbitz. Secondly, the hotel's main entrance and half it's rooms face a narrow street with a nightclub directly across. Each evening the club cranks up very loud "music", interrupted every several seconds by a screaming guy playing the music. Worse, on our last night (a Sat), the hotel rented it's annex hall on the back side of the rooms building (across a narrow alley) out for a wedding that included a live band with a stunningly overpowered sound system that buffeted the back side of the rooms with 10 times the audio assault of the front side. This deafening cacophony went on past midnight. Then it returned to just the every night blast from the front side. The hotel probably has limited contol over the nightclub, but they have absolute control over the noise level and duration of the disturbances they allow from their rentals. If you care about sleeping at a reasonable hour, stay away.