Dirty. Bed in terrible condition. We couldn't use coffee machine as filthy. Shower knob falls off. Shower head leaks.

Property was a little dated, but was clean and suited our purposes perfectly. The staff was amazing at checkin and checkout. Would recommend for coupkes or families. Just mind the bears.

Very old instalation, without upgrades.

It felt like a cozy cabin and thats exactly what I wanted. Conveniently located near the 3rd stoplight in Gatlinburg. Lots to do within walking distance. I went to see the 4th of July midnight parade and the route took it right in front of the property. Comfy bed, great A/C with a balcony along the creek. Its my go to place when staying in Gatlinburg.

My reservation confirmation email said that I was booked in cottage 410. The photos for that cottage showed a separate bedroom, bathroom with tub, living room with couch and easy chair as well as table, chairs and small kitchen. We were travelling with a preschooler who won't take showers, so the tub was essential, as was the separate bedroom so we could put him to bed earlier than us. The fine print said that the specific room wasn't guaranteed, but all of cottage photos I viewed looked the same so I thought I knew what I was getting. Wrong! The room we were assigned upon check in was an ADA compliant cottage with a handicap shower, one large room with one lift chair and two beds. No sofa, no separate bedroom. They didn't tell us that it was ADA compliant, they just handed us the keys and we found out what we were in for when we unlocked the door. The front desk told me that there were no other cottages available. It isn't as if we drove up and booked a room - we made our reservation several weeks ahead of time. I even emailed them a few days ahead to ask a question about 410. I don't think it is acceptable to assign an ADA compliant room to a family that didn't ask for one. In addition to the layout, the wood floors were filthy and the AC struggled and smelled like mildew. The best part of the booking, and the only thing we really enjoyed was the lovely pool. So, booker beware - what you think you booked isn't what you will get.

When we booked the cabin the photos made it look like it was by itself. It’s actually right next to some local houses with no privacy , the room was super dirty , the door lock was a joke and provided no security. Also there was no sleeping past 05:10 because the house right next door has a rooster that cries every morning at exactly 05:10 for about an hour. The bed was also super uncomfortable and the bathroom is comical on how small it is

This was not a good experience at all. I was so excited to stay in the cabin! We had booked a 3 night stay and only ended up staying one night. The cabin was super dated and needed a deep clean. But what made us leave at midnight on our second day was a literal ROACH climbing the wall by the fireplace. I called the office to report it and the lady said they’d get us another room, and I declined and said we’d rather have a refund and leave- where there’s one roach, there’s most likely many. When we got to the office to get our refund, the guy at the desk acted like he didn’t even believe me (even though I had a picture) and I had to call Hotels.com support to get the refund. We found another place to stay and shook out all our clothes to make sure no roaches left with us, thank God they didn’t. It was a HUGE roach too :( super disappointed with the cleanliness and the customer service at Carr’s.

This place was a total disappointment. From the reviews I read I expected it would be campy which I like but this place is worn out and sad. Let's start with checking in. I thought I had booked a ground level room in the newer section directly along the stream. What we were assigned was a ground floor room in a smaller building in the downstream part of the property that was in dire need of maintenance. The exterior was overgrown so you could not even see the stream 25 feet away. The outdoor furniture was old and broken. The porch decking was partially rotted. Inside was basically clean but dark. The clothes rack was collapsing and the bathroom fan/heater was corroded. Then there were the roosters across the driveway that start crowing at 4:30am! When I complained that that room we were assigned was not what we had booked, I was told it was what Expedia had assigned us and we need to take it up with Expedia.